Top 441 Automotive Jobs in Reno Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Program Engagement Representative
Costco Auto Program —Reno, NV
- $20 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep (Member Advocate I)
Costco Auto Program —Reno, NV
- $16.00 - $18.50 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Typing
Quick Apply
Vehicle Inspector - Contractor PART TIME/FULL TIME
OPENLANE —Reno, NV
- $22 an hour
- Choose your own hours
- Mechanic experience
- Dealership
- Mid-level
- Flexible schedule
Quick Apply
Auto Parts Sales Associate
ORW USA INC —Reno, NV
- $17 - $28 an hour
- Full-time
- Background check
- Computer skills
- Entry level
- Paid holidays
- Health insurance
1d
Front Desk Agent
Gonzo's Auto Repair Inc. —Sparks, NV
- $23.19 - $27.93 an hour
- Part-time
- Word processing
- Administrative experience
- Organizational skills
- Dental insurance
- 401(k)
Quick Apply
2d
Automotive Service Advisor Trainer | $60K-$90K Income
Corwin Ford Reno —Reno, NV
- $60,000 - $90,000 a year
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Paid holidays
6d
Field Auto Inspector
TheBest Claims Solutions —Reno, NV
- $22 - $30 an hour
- Temporary
- Mechanic experience
- Outdoor work
- Entry level
General Sales Manager
Michael Hohl —Reno, NV
- $15,000 - $20,000 a month
- Full-time
- Clean driving record
- Dealership
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
2d
Automotive Service Advisor – ($70K–$120K+) | No Weekends - 2086
Promotive —Truckee, CA
- $70,000 - $120,000 a year
- Full-time
- Mid-level
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Mechanic Apprentice
REMSA Health —Reno, NV
- Full-time
- Driver's License
- Power tools
- Hand tools
Automotive Service Advisor
Audi Reno Tahoe —Reno, NV
- Full-time
- Dealership
- Driver's License
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
Automotive Service Advisor
Southgate Automotive —Reno, NV
- $75,000 - $110,000 a year
- Email
- In person
- Customer service
- In-person
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Dolan Lexus Product Specialist
THOMAS S DOLAN ENTERPRISES INC —Reno, NV
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Disability insurance
- Health insurance
Stocker
Gonzo's Auto Repair Inc. —Sparks, NV
- $23.85 - $28.50 an hour
- Part-time
- Heavy lifting
- Merchandising
- Warehouse
- Health insurance
- Paid time off
Quick Apply
15h
Dolan Phone Sales Concierge
DOLAN ENTERPRISES INC —Reno, NV
- Full-time
- 18 years or older
- Clean driving record
- High school diploma or GED
- Disability insurance
- Health insurance
Dolan Toyota Service Greeter
DOLAN ENTERPRISES INC —Reno, NV
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Disability insurance
- Health insurance
Utility Worker
WM —Reno, NV
- $28.45 an hour
- Full-time
- Mid-level
- Home daily
- In-person
- Employee stock purchase plan
- Paid holidays
5d
Dealership Office Assistant - Key Motors of Reno
Key Auto Group —Reno, NV
- Dealership
- Organizational skills
- Communication skills
- 401(k)
Quick Apply
Dolan Dodge Product Specialist
DOLAN RENO MOTORS INC —Reno, NV
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Disability insurance
- Health insurance

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

automotive jobs in reno nv

Director, Member Advocate Center

Program Engagement Representative

Customer Service Rep (Member Advocate I)

Vehicle Inspector - Contractor PART TIME/FULL TIME

Auto Parts Sales Associate

Front Desk Agent

Automotive Service Advisor Trainer | $60K-$90K Income

Field Auto Inspector

General Sales Manager

Automotive Service Advisor – ($70K–$120K+) | No Weekends - 2086

Mechanic Apprentice

Automotive Service Advisor

Automotive Service Advisor

Dolan Lexus Product Specialist

Stocker

Dolan Phone Sales Concierge

Dolan Toyota Service Greeter

Utility Worker

Dealership Office Assistant - Key Motors of Reno

Dolan Dodge Product Specialist

I want to receive the latest job alert for automotive in reno nv

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