Top 159 Director of Jobs in Reno Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
DIRECTOR OF JUVENILE SERVICES
Washoe County —Reno, NV
- $178,630.40 - $250,120.00 a year
- Full-time
- Senior level
- Health savings account
- Paid holidays
Assistant Director of Property Operations
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- 6 years
- Writing skills
- Driver's License
Phlebotomy Instructor/Director
Phlebotomy Training Specialists —Reno, NV
- $26 - $30 an hour
- Part-time
- Classroom
- Blood sampling
- Management
Quick Apply
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
Physician Clinic Medical Director
Concentra —Sparks, NV
- $287,000 - $310,000 a year
- Full-time
- Medicine
- BC/BE
- Clinic
- Paid holidays
- Disability insurance
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
HOTEL DIRECTOR OF SALES - Hyatt Place Reno
Tim Alexander Consulting —Reno, NV
- $40 - $46 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Nursing - ADON
Silver Oak Health and Rehab —Carson City, NV
- $100,000 - $120,000 a year
- Full-time
- Anatomy knowledge
- HIPAA
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
14d
Regional Director
Driveline —Reno, NV
- $60,000 - $65,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Housing Director
Reno-Sparks Indian Colony —Sparks, NV
- $101,732.80 - $125,112.00 a year
- Full-time
- Background check
- Finance
- Administrative experience
- Health insurance
- Dental insurance
Behavioral Health Administrative Director
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Staff and Programs
Incline Village Crystal Bay Community and Business Association —Incline Village, NV
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Public speaking
- Office
- Health savings account
- Paid time off
Quick Apply
Senior Director of Operations
Tellworks Logistics —Sparks, NV
- $200,000 a year
- Weekends as needed
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
13d
Director, Employee Relations, Health & Safety
IGT —Reno, NV
- $168,000 - $209,900 a year
- 11+ years
- Office
- Mentoring
- Disability insurance
- Health insurance
Director of Restaurants
Marriott International, Inc —Truckee, CA
- $100,000 - $133,000 a year
- Full-time
- Bar
- Hotel
- High school diploma or GED
Philanthropy Director
NEVADA HUMANE SOCIETY —Reno, NV
- $95,000 a year
- Full-time
- Senior level
- Leadership
- Paid holidays
- Disability insurance

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director of jobs near reno nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director of jobs in reno nv

Director, Member Advocate Center

Director of Customer Service

DIRECTOR OF JUVENILE SERVICES

Assistant Director of Property Operations

Phlebotomy Instructor/Director

Operations Director

Physician Clinic Medical Director

Executive Director $5,000k Sign On

HOTEL DIRECTOR OF SALES - Hyatt Place Reno

Assistant Director of Nursing - ADON

Regional Director

Housing Director

Behavioral Health Administrative Director

Director Food and Beverage, West Region

Creative Director

Director of Staff and Programs

Senior Director of Operations

Director, Employee Relations, Health & Safety

Director of Restaurants

Philanthropy Director

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