Top 190 Desktop support engineer Jobs in Reston, Va

Onsite Network & Systems Engineer
Optimal Networks, LLC —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- Background check
- Bachelor of Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
14d
VDI Engineer
General Dynamics Information Technology —Springfield, VA
- $115,600 - $156,400 a year
- 7 years
- DevOps
- Windows
- Paid time off
- 401(k) matching
System Engineer
Marathon TS —Ashburn, VA
- $130,000 - $135,000 a year
- Weekends as needed
- Office
- Master's degree
- 8 years
- Opportunities for advancement
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Modern Workplace Engineer
System One —Merrifield, VA
- $60 - $70 an hour
- Contract
- Hybrid work
- Windows
- APIs
- Senior level
Quick Apply
13d
Senior Systems Admin Specialist
General Dynamics Mission Systems, Inc —Herndon, VA
- $166,400 - $175,500 a year
- Full-time
- Computer science
- 6 years
- Computer Science
Tier II Help Desk
DTC Global Services LLC —Tysons Corner, VA
- $26.50 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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9d
Desktop Support Engineer
Mighty Warner LLC —Washington, DC
- Up to $55 an hour
- Part-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
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10d
Entry Level Hardware Engineer
Cornerstone Defense —Herndon, VA
- $80,000 - $140,000 a year
- Extended hours
- Office
- Ability to lift 50 pounds
- Communication skills
- Commuter assistance
- Health savings account
8d
Service Desk Engineer
Loudoun County Public Schools —Leesburg, VA
- $29.20 - $37.58 an hour
- 8 hour shift
- Remote
- Mid-level
- Associate's degree
- 2 years
5d
NIH Desktop Engineer (Level I)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
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Support Engineer I
ISI Enterprises —Herndon, VA
- $75,000 - $82,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid time off
- Opportunities for advancement
NIH Desktop Engineer MacOS (Level I)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
Information Technology Specialist
US U. S. Sentencing Commission —Washington, DC
- $70,623 - $133,142 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Dental insurance
- Flexible spending account
6d
HQ Mid Desktop Engineer
General Dynamics Information Technology —Alexandria, VA
- $32.10 - $43.42 an hour
- Overtime
- Customer service
- Mid-level
- Office
- Paid time off
- 401(k) matching
2d
Help Desk Specialist
NuAxis Innovations —Falls Church, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- Associate's degree
Help Desk Engineer - Tier II
Improvix Technologies —Reston, VA
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
IT Engineer
Ionic Digital Inc. —Washington, DC
- Full-time
- Remote
- Mid-level
- Windows
- Organizational skills
- 401(k)
Quick Apply
IT Systems & Support Engineer
Trillion Technology Solutions —Reston, VA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Technical Support Engineer
Core BTS —Washington, DC
- $30 - $35 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Virtual Desktop Infrastructure Engineer
Barrow Wise Consulting —Rockville, MD
- $70,000 - $130,000 a year
- Full-time
- Remote
- 7 years
- Writing skills
- System design
- Health insurance
- Paid time off
Quick Apply

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desktop support engineer jobs near reston, va

Onsite Network & Systems Engineer

Optimal Networks, LLC
Washington, DC

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Non-technical user support
Customer communication
Teamwork
Azure IaaS
Bachelor of Science
Writing skills
In-person customer service
Public Cloud
Windows
Communication platforms
Managing clients in a customer support role
Bachelor's degree
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Computer management
Cloud networking
Server virtualization
Networking equipment (troubleshooting support)
Collaborative technology platforms
IP networking
Productivity software
Windows Server administration
Desktop administration
Time management

Full Job Description

POSITION SUMMARY

As an Onsite Network Engineer, you will provide onsite support services via regular
scheduled proactive visits to your assigned clients in the Washington DC metropolitan
area. You will ensure the smooth operation of the client environment and address any
escalated issues. You will work closely with clients to ensure their network infrastructure is
running smoothly and efficiently, and that system changes are documented promptly. You
will take a hands-on approach to troubleshoot and resolve network issues onsite. You will
contribute to project teams for your clients and others, designing and implementing
solutions that enable our clients to meet their business objectives.

In this role you will report to the Manager of Engineering Services but operate with
minimal supervision. When you are faced with a new challenge, you will be able to rely on
the expertise of your colleagues for technical advice and support. You will also participate
in a regular On Call rotation, providing emergency support to clients outside of normal
business hours. Engineers at Optimal often work together on projects to leverage
individual expertise and to learn new skills (from design and build of new servers or
systems to deploying new networks for office moves).

Participate in a regular on call rotation

Location: Onsite at client sites (DC, Maryland, Virginia (DMV) area) 5 Days a week

Scheduled Weekly Hours: 40 (Full-Time)

Travel Required: Location dependent

Responsibilities

Quickly and accurately identifying client needs and seeing the appropriate solution through from design to completion and documentation.
Serving as an expert resource to our clients, and to our internal staff for various tasks and projects.
Mastering a wide range of network environments and continuing to expand your skillset as the technology landscape evolves.
Assist IT Strategic Consultants in driving project deliverables and outcomes.
Performs miscellaneous job-related duties as assigned.

Reporting Relationship

Reports to: Manager of Engineering Services

This role has zero (0) direct report positions.

Attributes

To be successful in this position employee's will have the following attributes

Technically Savvy. You are passionate about technology and how it can be leveraged; you are always looking to learn more about technologies and how to use and support them.
Collaborative. You readily share information and understand that due to working with a variety of clients in different kinds of technological environments, you need to document client issues, needs, and records of work. You also know how to bring the right internal resources together to drive results for your clients.
Organized. You have developed time management skills; you have the ability to work and deliver assigned tasks to identified deadlines; you document your work.
Team player. You have a proven track record for getting results by building strong relationships and partnerships, both with outside clients and internal staff. You promote accountability, foster trust, and are responsive to concerns or questions.
Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.

Skills, Qualifications and Experience

Skills

Mandatory

Strong knowledge of customer service practices and procedure
Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
Strong troubleshooting, problem solving and diagnostic skills
Demonstrated in-depth experience deploying, supporting, maintaining, and administering:
Microsoft Windows Desktop Operating systems
Microsoft Windows Server products (2016, 2019, 2022)
Hypervisor technologies (Hyper-V, VMware)
Microsoft Azure Cloud based services (IaaS virtual computing, storage, and networking)
Microsoft collaboration and productivity tools Microsoft 365
Other key IT systems / technologies critical to business operations
Practical experience in networking support including firewalls, switches, routers etc. (preferred exposure to SonicWall, Meraki, Cisco and Dell)

Desirable

Exposure to and experience supporting Linux based operating systems
Experience with Device Management software (Microsoft preferred: Intune, AutoPilot)

Qualifications

Mandatory

Two or more Microsoft Associate or Expert level certifications
EX: Microsoft Certified: Windows Server Hybrid Administrator Associate
EX: Microsoft Certified: Azure Administrator Associate

Desirable

ITIL v4 Foundations Certification
Microsoft Certified: Azure Administrator Associate
SonicWall Network Security Administrator (SNSA)
BA/BS in Information Technology or Business disciplines

Experience

3+ years of relevant experience.
Consulting experience (preferred)
Proven customer service and problem-solving skills. Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written).
Hands-on knowledge of Microsoft Windows Server products 2016, 2019, 2022, Exchange, Office365, backup systems, email systems, virus protection, desktop operating systems, document management systems, and similar technologies critical to business operations.
Theoretical and practical knowledge of IP protocols, firewalls, and routers.
Experience configuring, installing, and troubleshooting routers, firewalls, and switches.
Experience with Azure, SonicWALL, Citrix.
Ability to provide onsite or remote guidance to clients in the Washington DC area.

What We Offer

You won’t have to leave us to get ahead. Our high performers stick with us and grow with us. We’re good at what we do. We have fun, and we are fun.
You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren’t a cog in the wheel – you matter.
As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits
We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.

About Optimal Networks

Founded in 1991, Optimal Networks, Inc. is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.

Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/

With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.

https://www.optimalnetworks.com/company/scrapbook/

It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service. We’re about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.

Join us?

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Application Question(s):

Which Microsoft certifications do you have?

Location:

Washington, DC (Preferred)

Ability to Commute:

Washington, DC (Required)

Work Location: On the road

Quick Apply

Refine Your Search

desktop support engineer jobs in reston, va

Onsite Network & Systems Engineer

VDI Engineer

System Engineer

Modern Workplace Engineer

Senior Systems Admin Specialist

Tier II Help Desk

Desktop Support Engineer

Entry Level Hardware Engineer

Service Desk Engineer

NIH Desktop Engineer (Level I)

Support Engineer I

NIH Desktop Engineer MacOS (Level I)

Information Technology Specialist

HQ Mid Desktop Engineer

Help Desk Specialist

Help Desk Engineer - Tier II

IT Engineer

IT Systems & Support Engineer

Technical Support Engineer

Virtual Desktop Infrastructure Engineer

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