Top 298 Knowledge manager Jobs in Rexburg, Id

Helpdesk Manager
Elevated Networks LLC —Idaho Falls, ID
- From $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
Operations Manager - Idaho Falls
iWest Companies —Idaho Falls, ID
- From $80,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
5d
Plasma Center Manager
Grifols —Rexburg, ID
- Full-time
- Nursing
- Finance
- Master's degree
12d
Manager - Coffee Stand
7Brew (BRW Station, LLC) —Rexburg, ID
- $25 - $28 an hour
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Recruiting
- Paid training
- Relocation assistance
1d
Assistant Store Manager
Great Scotts —Rexburg, ID
- $15 - $17 an hour
- Weekends as needed
- Background check
- Management
- Inventory management
- Paid time off
- Employee discount
Quick Apply
Community Manager
Redstone Residential —Rexburg, ID
- $50,000 a year
- Full-time
- Residential
- 3 years
- Senior level
- Paid parental leave
- Paid holidays
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Site Manager
TTG Management LLC —Rigby, ID
- $60,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- Leadership
- Profit sharing
- Health savings account
Quick Apply
Attractions Manager
Fat Cats —Rexburg, ID
- Computer literacy
- Writing skills
- Mid-level
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Patient Access Manager - (Exe)
Madisonhealth —Rexburg, ID
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Attractions Manager
FatCats Entertainment —Rexburg, ID
- Computer literacy
- Writing skills
- Mid-level
Retail Assistant Manager - Full-Time
maurices —Rexburg, ID
- Full-time
- 18 years or older
- Customer service
- Computer literacy
- Health savings account
- Paid holidays
Operations Manager
HEALTHPLANONE, LLC —Sugar City, ID
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Cricket Wireless Retail Store Manager
Wireless Revolution LLC —Rexburg, ID
- Background check
- Inventory management
- Mid-level
Quick Apply
Retail Assistant Manager - Part-Time
maurices —Rexburg, ID
- Part-time
- 18 years or older
- Computer literacy
- Mid-level
- Flexible schedule
Nuclear Project Quality Manager
Atlas —Idaho Falls, ID
- Full-time
- Clean driving record
- 5 years
- Pass drug screening
- Paid parental leave
- AD&D insurance
Quick Apply
SolidWorks/CAD Designer/Project Manager
Premier Powder Coating and Custom Fabrication —Rexburg, ID
- $34.00 - $38.50 an hour
- 8 hour shift
- Background check
- AutoCAD
- Management
- Health insurance
- Dental insurance
Quick Apply
Case Manager- SUD
reMIND Behavioral Health —Idaho Falls, ID
- $23 - $25 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Case management
- Health insurance
- Dental insurance
Quick Apply
Senior Accounting Manager
Radnostix —Idaho Falls, ID
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- CPA
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Program Manager - QIDP
Redwood Family Care Network —Rexburg, ID
- $58,656 a year
- Full-time
- CPR Certification
- Clean driving record
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
2d
Account Manager
Alltech —Idaho
- Weekends as needed
- Remote
- Merchandising
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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knowledge manager jobs near rexburg, id

Helpdesk Manager

Elevated Networks LLC
Idaho Falls, ID

Quick Apply

Job Details

Full-time
From $55,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
Wireless networking
Managing teams in a customer support role
Tooling
Team leadership
Windows
Network infrastructure
VLAN
Supervising experience
Cloud service support
Networking equipment (troubleshooting support)
Active Directory management
Ticketing system technical support

Full Job Description

Help Desk Manager
Elevated Networks
On-site | Offices in Idaho Falls, ID · Lehi, UT · St. George, UT · Dallas, TX
Salary Range: $50,000 – $65,000 per year (based on experience)

About Elevated Networks

Elevated Networks is a growing Managed Service Provider (MSP) with customers in 31 states. We have offices in Idaho Falls, ID, Lehi, UT, St. George, UT, and Dallas, TX. We specialize in network infrastructure (enterprise wireless, fiber, LTE failover, firewalls, structured cabling), Microsoft 365 and identity management, cybersecurity, backups, and proactive managed services. We run a professional, no-nonsense operation focused on reliable service, strong client relationships, and continuous improvement.

Position Overview

We are hiring a Help Desk Manager to lead our front-line technical support team. This role is responsible for the day-to-day performance, quality, and efficiency of the help desk while ensuring tickets are resolved accurately and clients receive excellent service. You will manage technicians, enforce processes, drive ticket metrics, and escalate complex issues appropriately. This is a hands-on leadership position — you will still touch tickets and technical problems while building and coaching the team.

This is an on-site position. No remote work is available.

Key Responsibilities

Lead, coach, and manage the help desk / Tier 1–2 support team (hiring, training, performance reviews, scheduling, and accountability)
Own ticket queue health: response times, resolution times, SLAs, backlog, and customer satisfaction
Enforce and refine help desk processes, documentation standards, and escalation paths within our PSA/ticketing system
Handle escalated technical issues (networking, Microsoft 365, identity management, security tools, backups, etc.) and coordinate with senior engineers when needed
Monitor and report on help desk KPIs; identify trends and drive continuous improvement
Maintain high client communication standards — clear, professional, and proactive
Support after-hours/on-call rotation structure and ensure coverage
Collaborate with leadership on staffing needs, tooling, and process improvements
Help maintain knowledge base articles and internal documentation

Required Qualifications

4+ years of IT support / MSP help desk experience, with at least 1–2 years in a lead or supervisory role
Strong technical Foundation in:
- Windows environments and Microsoft 365 administration- Networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)- Identity and directory management (Azure AD / Entra ID or similar)- Common MSP tools (PSA and RMM experience preferred)
Proven ability to manage people, set expectations, and hold a team accountable
Excellent written and verbal communication skills
Ability to stay calm and professional under pressure
Experience working in a fast-paced MSP environment

Preferred Qualifications

Experience managing a help desk of 3+ technicians
Familiarity with enterprise wireless platforms, next-generation firewalls, endpoint detection & response (EDR), and backup/disaster recovery solutions
Industry certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.)
Experience with documentation systems and knowledge base management

Compensation & Benefits

Base salary: $55,000 – $65,000 depending on experience and demonstrated leadership ability
Competitive benefits package (details discussed during interview process)
Opportunity for growth as the company continues to scale
Work with a stable, long-standing MSP that values technical competence and accountability

Pay: From $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

knowledge manager jobs in rexburg, id

Helpdesk Manager

Operations Manager - Idaho Falls

Plasma Center Manager

Manager - Coffee Stand

Assistant Store Manager

Community Manager

Site Manager

Attractions Manager

Patient Access Manager - (Exe)

Attractions Manager

Retail Assistant Manager - Full-Time

Operations Manager

Cricket Wireless Retail Store Manager

Retail Assistant Manager - Part-Time

Nuclear Project Quality Manager

SolidWorks/CAD Designer/Project Manager

Case Manager- SUD

Senior Accounting Manager

Program Manager - QIDP

Account Manager

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