Top 39 Help desk support Jobs in Rhode Island

Support Engineer Level 3
Vertikal6 —Warwick, RI
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
7d
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
IT Help Desk Technician
RhodeWay Financial —Providence, RI
- $65,000 - $102,400 a year
- Mid-level
- High school diploma or GED
- Associate's degree
Quick Apply
14d
IT Support Specialist
Rhode Island District Court —Providence, RI
- $55,905 - $61,581 a year
- Mid-level
- Office
Help Desk- Pharmacy Technician, Customer Relations
CVS Health —Rhode Island
- $17.00 - $31.30 an hour
- Weekends as needed
- Remote
- Spanish
- Writing skills
- No high school diploma
- Paid training
- Health insurance
8d
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 4 years
- Paid holidays
- Disability insurance
IT Systems Support Technician - Level 1 - RI
CMIT Solutions —Cranston, RI
- $62,500 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
8d
Managed Services Help Desk Technician
Hub Orion —Rhode Island
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
4d
IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
- Paid holidays
- Health insurance
Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Specialist
U.S. District Court —Providence, RI
- From $55,905 a year
- Full-time
- Microsoft Word
- Background check
- Computer science
- Health savings account
- Health insurance
Quick Apply
Cybersecurity Analyst
McLaughlin Research Corp —Newport, RI
- Urgently hiring
- Mid-level
- Office
- High school diploma or GED
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
IT Support Technician I
Teknor Apex Company —Pawtucket, RI
- On call
- 18 years or older
- Office
- Windows
Quick Apply
1d
Help Desk Specialist - 3rd Shift including weekends
CMIT Solutions —Cranston, RI
- $23 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
Network Technician - Level 2 Helpdesk
Alloy Holdings, LLC —Providence, RI
- Computer Science
- Mid-level
- Office
Quick Apply
Network and Systems Administrator
Middletown Public Schools —Middletown, RI
- Full-time
- Mid-level
- Windows
- Conflict management
IT Field Support Technician
The Right Click —Rhode Island
- $20 - $25 an hour
- Full-time
- Clean driving record
- Software troubleshooting
- 5 years
- Health insurance
- Dental insurance
Quick Apply
4h
Technology Service Coordinator, Operations [12 Month B.E.S.T.]
Providence School District —Providence, RI
- $31.12 - $36.96 an hour
- Full-time
- School experience
- Bachelor of Science
- Mid-level
Engineering Support
Envision Technology Advisors —Pawtucket, RI
- $0 a year
- Full-time
- Mid-level
Quick Apply

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help desk support jobs near rhode island

Support Engineer Level 3

Vertikal6 -
Warwick, RI

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance

Qualifications

Customer service
Windows
Microsoft Office
Network infrastructure
Bachelor's degree
Computer hardware

Full Job Description

Job Overview:

We are Vertikal6, a Managed Service Provider (MSP) serving the Southern New England area and national customer markets by providing managed and co-managed IT services. Our motto is Technology Elevated, with our core focus on providing Enterprise level service to our Small and Medium Business (SMB) customer base. We are a dynamic organization taking great pride in our company, our talented team, the service we provide to our customers, and our community.

The Support Technical Level 3 is a senior role in our Service Desk team supporting our customers both remotely and occasionally onsite. Having previous technical support experience, the ideal candidate is an excellent customer communicator, working to build report, and serve as trusted technical advisor to the customer. Their primary focus is resolving the most technically and politically complex issues both directly and in an escalation capacity. They lead by example and willingly share knowledge to help our customers and support our team growth. As an experienced professional, they are capable of independently troubleshooting and resolving a wide range of issues in both remote and on-site scenarios. They are experienced in troubleshooting and configuring a wide range of products from workstations, printers, servers, Office 365, Azure, to firewalls, routers, switches, VOIP, and wireless networks. This role is full-time in the office at our Warwick, RI location with occasional local travel onsite to our customers in the Southern New England area if onsite troubleshooting is needed.

Responsibilities and Duties:

Provide Level 3 support for advanced and escalated workstation issues including computer hardware, Windows, and Mac OS performance/configuration, M365 or Google Workspace administration and applications, security breaches & incident management, VPN and network connectivity issues (DNS, DHCP, FortiGate firewall), customer applications, email, file access and recovery, print/fax, etc.
Serve as a bridge by identifying when an issue needs assistance from the NOC or 3 party vendors and working with other teams as needed to drive issue resolution.
Provide superior customer service, keeping customers updated every step of the way, listen, empathize, and follow through on all commitments.
Complete Time entries for all work being done on tickets, and accounting for 100% of all time with a concentration of 80% on customer billable activities.
Keeping client documentation up to date when changes are made, or new SOPs created.
Takes ownership of tasks and tickets, following through to ensure complete resolution.
Takes personal interest in, and responsibility for the quality of work they perform.
Ability to deal effectively with stressful situations.
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
Understands that the success of individuals is measured by the success of their teams.
Ability to quickly learn new technologies using self-study materials and intuition.
Ability to articulate technical information clearly and simply to non-technical people.
Actively mentor Apprentices and Technicians to build team’s skills.
Is self-motivated and can be self-directed when necessary.

Qualifications and Skills:

Bachelor’s degree preferred or equivalent combination of education and experience
5+ years technical support experience with advanced customer service skills
Preferred: Microsoft 365 or Azure certifications, MCSA, MCSE, CompTIA Network+, CCNA
Preferred: Knowledge and experience working with AutoTask, Hudu, and Datto RMM
Advanced understanding of installing, configuring, and troubleshooting Windows (10 Pro, 11) and Mac workstations
Intermediate understanding of Windows and Azure Active Directory administration
Advanced understanding of Microsoft365 administration and applications
Advanced understanding of workstation connectivity including networking and VPN
Intermediate understanding of firewalls, routers, switches, and wireless technology

Need Not Apply if:

If you do not love working with customers and gain personal satisfaction by helping them solve business problems via IT.
If you are not hard wired to turn over stone after stone until you find the answer.
If you do not look at challenges as an opportunity to learn and grow.
If you do not enjoy being a part of a team, sharing your knowledge and helping others grow their knowledge.
If you do not want to perform all the role's responsibilities and duties.
If you do not have previous experience working as a Support L1/L2 technician and/or engineer.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

Customer service: 3 years (Preferred)

Ability to Commute:

Warwick, RI 02886 (Preferred)

Ability to Relocate:

Warwick, RI 02886: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in rhode island

Support Engineer Level 3

IT Helpdesk Analyst

IT Help Desk Technician

IT Support Specialist

Help Desk- Pharmacy Technician, Customer Relations

IT Support Technician

IT Systems Support Technician - Level 1 - RI

Managed Services Help Desk Technician

IT Support Consultant

Help Desk Specialist

IT Support Specialist

Cybersecurity Analyst

IT Systems Support Technician - Level 2

IT Support Technician I

Help Desk Specialist - 3rd Shift including weekends

Network Technician - Level 2 Helpdesk

Network and Systems Administrator

IT Field Support Technician

Technology Service Coordinator, Operations [12 Month B.E.S.T.]

Engineering Support

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