About Bluemercury
With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy’s, Inc. nameplate offers a highly curated and premium product assortment across a range of categories, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit www.bluemercury.com.
Job Overview
We are seeking a passionate Store Manager to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Store Manager you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients’ expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.
Key Responsibilities
Leadership Responsibilities
- Give, Receive, and Share Information: Facilitate consistent team and individual communication in order to ensure collective knowledge to all members of the team and business partners.
- Inspire Your Team: Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
- Lead By Example: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive for results with insight and intuition.
- Leverage Strategy to achieve KPIs: Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals. Create and execute store-level event strategies to drive incremental sales.
- Consistently Train and Develop Your Team: Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success. Proactively self-learning while collaborating with the team to cultivate a growth mindset.
- Actively Recruit Top Performers: Build relationships in your area to plan for, and recruit a talent bench; this includes succession planning.
- Operational Excellence: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.
Client-Facing Responsibilities
- Build Client Relationships: Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
- Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
- Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
- Sales & Promotion: Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
- Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
- Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
- Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.
Qualifications
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
- Passion for beauty and staying updated with the latest trends and products.
- Flexible availability, including days, evenings, Saturdays, and holidays.
- Critical thinking, strategic partnerships, inspirational leadership.
- Strong interpersonal skills and ability to communicate and share knowledge.
- Resourceful and able to adapt quickly to changing priorities.
- 2-3 years of retail management experience is required, beauty industry preferred.
- Advanced authority and expertise in successful retail team leadership required.
Essential Physical Requirements you will perform
- Prolonged periods of standing/walking around the store or department.
- Prolonged exposure to fragrance and home fragrance products.
- Frequent use of computers, handheld electronic equipment and cash registers.
- Reaching, crouching, kneeling, stooping and color vision.
- Lifting and moving items weighing up to 25 lbs.
What we can offer you
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Competitive pay; including commission and bonus opportunities
- Merchandise discounts and gratis
- Paid time off (PTO) for full time hourly employees
- Coverage across medical, dental, vision, and 401K
- Advancement opportunities and mentorship to grow your career
- Employee Assistance Program (mental health and financial literacy resources)
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
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