Top 23 Desk analyst Jobs in Richmond, Va

Client Support Desk Analyst
defi AUTO LLC —Richmond, VA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Technical Support Analyst
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Mid-level
- Communication skills
- Time management
Quick Apply
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
Help Desk Analyst - Chesterfield, VA/On-Site
Software Technology Inc —Chesterfield, VA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Systems Technician II
YMCA of Greater Richmond —Richmond, VA
- $50,000 - $55,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Systems Analyst
Roseshire Gaming Parlor —Henrico, VA
- $55,000 - $60,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
Quick Apply
13d
Commercial Real Estate Analyst
BBG, INC. —Richmond, VA
- Full-time
- Microsoft Word
- Finance
- Analysis skills
- Health insurance
- Work from home
Quick Apply
Senior IT Technical Support Analyst
Troutman Pepper Locke —Richmond, VA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Continuous improvement
Helpdesk Support-
Software Technology Inc —Chesterfield, VA
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
D365 Business Central Functional Analyst
TEMPERPACK TECHNOLOGIES INC —Richmond, VA
- $65,000 - $95,000 a year
- Full-time
- Azure
- Computer Science
- Mid-level
Cardinal Time and Attendance / Transactions Manager
Department of State Police —North Chesterfield, VA
- $108,150 - $138,105 a year
- Full-time
- Oracle
- Writing skills
- Research
- Opportunities for advancement
10d
Marketing Analyst
Diversified Gas & Oil Corporation —Richmond, VA
- Full-time
- Office
- Finance
- Analysis skills
1d
Fiduciary Operations Analyst III
Truist Bank —Richmond, VA
- $58,000 - $63,500 a year
- Full-time
- 5 years
- English
- High school diploma or GED
- AD&D insurance
- Paid holidays
Technical Support Analyst 2 - Richmond, VA/Onsite
Software Technology Inc —Richmond, VA
- Mid-level
- In-person
Quick Apply
Inpatient Coding Auditor
Huron Managed Services LLC —Richmond, VA
- $38.46 - $52.40 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
Quick Apply
8d
Strategic / Major Account Executive (SAE)
UBEO, LLC —Richmond, VA
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Research
- Health savings account
- AD&D insurance
Mortgage Processing Manager
Virginia Credit Union —Midlothian, VA
- $86,000 - $104,000 a year
- Full-time
- Writing skills
- Office
- Residential
Quick Apply

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Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Westerville, OH
As a Bierman employee, you get a FREE DashPass license, which waives delivery fees on all DoorDash orders over $12 and reduces service fees by 10% on each order…
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$18.00 - $20.50 an hour
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desk analyst jobs near richmond, va

Client Support Desk Analyst

defi AUTO LLC -
Richmond, VA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

desk analyst jobs in richmond, va

Client Support Desk Analyst

Technical Support Analyst

Specialist - Technology Support Analyst (Central Help Desk)

Help Desk Analyst - Chesterfield, VA/On-Site

Systems Technician II

IT Systems Analyst

Commercial Real Estate Analyst

Senior IT Technical Support Analyst

Helpdesk Support-

D365 Business Central Functional Analyst

Cardinal Time and Attendance / Transactions Manager

Marketing Analyst

Fiduciary Operations Analyst III

Technical Support Analyst 2 - Richmond, VA/Onsite

Inpatient Coding Auditor

Strategic / Major Account Executive (SAE)

Mortgage Processing Manager

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