Top 8 Remote help desk Jobs in Roanoke, Va

Help Desk Specialist
MicroCAD Training & Consulting —Roanoke, VA
- Remote
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Applications Administrator
NorthWinds Technology Solutions, LLC —Roanoke, VA
- Full-time
- Remote
- Mid-level
- Windows
- Profit sharing
- Health savings account
3d
Desktop Support Technician I
Botetourt County Board of Supervisors —Daleville, VA
- $47,629 - $73,768 a year
- Full-time
- Office
- Microsoft Office
- Ability to lift 50 pounds
IT Support Technician
Hooker Furniture —Bedford, VA
- Monday to Friday
- Mid-level
- Office
- Residential
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
Ferrum College —Ferrum, VA
- $36,000 a year
- Weekends as needed
- Classroom
- Computer literacy
- Mid-level
Sr. Systems Administrator
RAKE Digital —Salem, VA
- Email
- Senior level
- Communication skills

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Applications Administrator
NorthWinds Technology Solutions, LLC —Roanoke, VA
Record, track, and document help desk requests and resolution steps. Examples of enterprise applications this teams supports and works with end users include…
3d
Sr. Appian Systems Administrator
Leidos —Virginia
Appian Certified System Administrator certification. Knowledge of infrastructure automation tools. Experience troubleshooting and resolving platform,…
$92,300 - $166,850 a year

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Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
Quick Apply
5d
IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply

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remote help desk jobs near roanoke, va

Help Desk Specialist

MicroCAD Training & Consulting -
Roanoke, VA

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Job Details

Benefits

Health savings account
Disability insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Life insurance

Qualifications

CAD software
Revit
Building information modeling (BIM) tools

Full Job Description

Position in Roanoke, VA or remote

MicroCAD is seeking a Help Desk Specialist to be a technical support lead for Autodesk software applications and provide post-sales support services to clients in the AEC Industry (Architecture, Engineering and Construction).

Qualified applicants will have a minimum of 3 years of using AutoCAD and Revit and other Autodesk software. Additionally, they should have excellent customer service skills. Applicants may have a CAD management, Drafting or IT Support position in the past. Applicant must have an advanced level of technical skills.

Principal Duties and Responsibilities:

Consult with clients in order to determine business needs.
Conduct pre-sales product demonstrations.
Work with customers in order to identify unrealized needs and recommend business process changes that help customers maximize ROI of purchased solutions.
Support customers with the new solution deployment.
Respond to customer requests for technical support via telephone or email.
Develop, contribute to and implement detailed customer deployment plans.
Recommend best practices for solutions to meet customer business needs.
Help to identify key customer pain points and clearly communicate them to appropriate sales and technical team members for follow up.
Work with the IT Manager on software and hardware updates for employees.
Create and Present monthly live webcasts for clients on popular topics.
Outbound Calls to our Support Contract Clients periodically for check-ups.

Qualifications Required:

Education: Bachelor’s degree required, with major in Engineering, Architecture or a related field.
Experience: At least three years of industry related experience. IT Support, Drafting, CAD Manager or other Project based experience with Civil 3D, Revit and AutoCAD is preferred.

MicroCAD offers full benefits, including: Blue Cross Blue Shield Medical, with company funded Health Savings Account, Blue Cross Blue Shield Dental and Vision Plan, Optional Life, STD and LDT insurance plans. 401K plan with company contributions. Generous Paid Time off with flexible work schedules. MicroCAD is an Equal Opportunity Employer.

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remote help desk jobs in roanoke, va

Help Desk Specialist

Applications Administrator

Desktop Support Technician I

IT Support Technician

IT Support Technician

Sr. Systems Administrator

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