Hampton Inn & Suites Roanoke Downtown is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position part time (Friday, Saturdays with alternating weekends). The Night Auditor is a highly independent, overnight position ideal for someone who is calm under pressure, detail-oriented, and comfortable working alone. This role balances quiet overnight downtime with moments that require strong problem-solving skills, accountability, and excellent guest service.
ABOUT US: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
- PASSIONATE – Passionate with the spirit to serve.
- EXCELLENCE – Committed to excellence that inspires results.
- ADAPTABLE – Adjust, adapt, and overcome.
- COMMUNITY – Creators of a collaborative community invested in growth.
- HUMBLE – Humble, trustworthy, and transparent.
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.
WHAT YOU’LL DO:
- Serve as the sole on-site hotel representative overnight, ensuring guest safety and smooth operations
- Confidently respond to guest needs, unexpected situations, and minor emergencies with professionalism and sound judgment
- Perform nightly audit procedures, including date change, system balancing, and report generation
- Send and distribute daily operational and financial reports
- Prepare the property for the upcoming day by ensuring accuracy, organization, and readiness for morning staff
- Complete light cleaning and restocking duties in public areas and back-of-house spaces
- Deliver requested items or amenities to guest rooms as needed
- Assist with breakfast setup, including stocking items and preparing coffee
- Maintain a clean, quiet, and secure environment throughout the overnight hours
- Monitor property activity and follow established safety and security procedures
IDEAL CANDIDATE TRAITS:
- Comfortable working independently with minimal supervision
- Detail-oriented and reliable, especially with reporting and overnight procedures
- Able to stay focused and productive during slower periods
- Calm, observant, and capable of making decisions in unexpected situations
- Enjoys a quieter work environment with a steady routine
EDUCATION AND EXPERIENCE:
- Preferred 1 year of customer service experience.
- Exceptional verbal and written communication skills.
- Ability to cultivate a productive team that embodies PEACH.
- Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand for prolonged periods of time.
- Must be able to lift up to 15 pounds.
- Must be able to navigate various departments of the organization’s physical premises.
WHY Hampton Inn & Suites Roanoke Downtown:
- Competitive Wages: We believe in recognizing and rewarding our team members for their hard work.
- Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
- Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
- Nationwide hotel employee rates at select properties.
- Medical, Dental, and Vision coverage for full time employees.
- Paid vacation time.
- 401k Retirement Plan.
AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
