Top 609 Terminal manager Jobs in Roanoke Va

DIRECTOR OF CUSTOMER EXPERIENCE
FOOT LEVELERS LTD —Roanoke, VA
- $100,000 - $150,000 a year
- Full-time
- Analysis skills
- Organizational skills
- Senior level
Quick Apply
2d
Medical Director
Mountain View Humane —Christiansburg, VA
- $90,000 - $120,000 a year
- Part-time
- Surgery
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
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Procurement Contracts Supervisor
VCCS Shared Services Center —Daleville, VA
- $80,000 - $87,000 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health savings account
- Disability insurance
10d
Clinic Director
Autism FIRST —Roanoke, VA
- $95,000 - $120,000 a year
- Full-time
- 5 years
- Clinic
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Director of Clinical Compliance
Tandem Behavioral Health —Roanoke, VA
- $90,000 - $105,000 a year
- LMFT
- Licensed Clinical Social Worker
- LPC
- Fuel card
- Paid time off
Quick Apply
9d
Public Housing Director
Roanoke Redevelopment and Housing Authority —Roanoke, VA
- Full-time
- Office
- 3 years
- Master's degree
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Supervisor: Portable Restroom Delivery Drivers
Tidy Services —Salem, VA
- $45,000 - $65,000 a year
- Weekends as needed
- Construction site
- Customer service
- Mid-level
- Paid holidays
- Health insurance
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Assistant Director of Nursing
Berkshire Health & Rehabilitation Center —Vinton, VA
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
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Production Supervisor - 3rd Shift
KIK Consumer Products —Salem, VA
- $75,000 - $85,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Leadership
- Disability insurance
- Health insurance
Quick Apply
House Supervisor RN/LPN
Berkshire Health & Rehabilitation Center —Vinton, VA
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Electrical and Mechanical Supervisor
Trivium Packaging —Roanoke, VA
- High school diploma or GED
- Ability to lift 50 pounds
- Supervising experience
Regional Maintenance Supervisor – Mid-Atlantic Aggregates
Titan America —Troutville, VA
- Full-time
- Clean driving record
- 5 years
- High school diploma or GED
RN House Supervisor 2p-12a M-T
Franklin Health & Rehabilitation Center —Rocky Mount, VA
- $87.00 - $93.60 a year
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
10d
RN House Supervisor 11p-7a Mon-Fri
Franklin Health & Rehabilitation Center —Rocky Mount, VA
- $40 - $45 an hour
- 8 hour shift
- Skilled nursing facility
- RN License
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
SERVICE MANAGER
Stone Equipment Company Inc. —Roanoke, VA
- $85,000 - $110,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor - 2nd Shift
KIK Consumer Products —Salem, VA
- $75,000 - $85,000 a year
- Overtime
- Sanitation
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
14d
Reman Supervisor
Great Southern Wood-VA Inc —Rocky Mount, VA
- Overtime
- Basic math
- English
- Mid-level
- Profit sharing
- Paid holidays
7d
Overnight Supervisor Roanoke, VA
Mustard Seed Federal Group —Roanoke, VA
- $1,500 - $1,800 a week
- Overnight shift
- CDL A
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Production Supervisor - 1st Shift
KIK Consumer Products —Salem, VA
- $75,000 - $85,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Leadership
- Disability insurance
- Health insurance
Quick Apply
14d
Regional Manager
Willis Family Dentistry —Roanoke, VA
- From $55,000 a year
- Full-time
- Dental office
- Supervising experience
- Recruiting
- Health insurance
- Dental insurance
Quick Apply

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terminal manager jobs near roanoke va

DIRECTOR OF CUSTOMER EXPERIENCE

FOOT LEVELERS LTD -
Roanoke, VA

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Job Details

Full-time
$100,000 - $150,000 a year
2 days ago

Qualifications

Customer communication

Full Job Description

Foot Levelers is looking for a Director of Customer Experience to lead and evolve how we serve, support, and grow our customers.

This is a strategic, operational, and people-focused leadership role with responsibility across Customer Service, Inside & Outside Sales, and Technical Support. You'll work with a high-performing Customer Experience organization by bringing together the right people, processes, technology, training, and data.

We're looking for a leader who can deliver an outstanding customer experience today while helping us build what's next. You'll modernize how our teams work through smarter processes, automation, AI-enabled tools, knowledge management, analytics, and structured training—all while keeping our commitment to Love and Service at the center of the customer experience.

What You'll Lead

Customer Experience Strategy & Leadership

Lead and develop Customer Service, Sales, and Technical Support teams and their leaders.
Create an environment of accountability, development, collaboration, and high performance.
Partner with senior leadership to align Customer Experience priorities, policies, systems, and practices with broader business objectives.
Maintain a strong connection to our customers through calls, events, seminars, and time in the field.
Translate customer and employee insights into meaningful improvements across the organization.

Technology, AI & Innovation

Own and continuously improve the Customer Experience technology ecosystem.
Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call-recording, quality-assurance, workforce-management, and customer-communication technologies.
Identify opportunities to automate routine work and simplify employee workflows.
Evaluate and implement AI-enabled capabilities such as virtual agents, agent-assist tools, automated communications, knowledge retrieval, interaction summarization, and workflow automation.
Lead adoption and change management as new technologies and processes are introduced.

Training, Coaching & Team Development

Build and own a comprehensive Customer Experience training and development program.
Establish structured onboarding and role-based training for new employees.
Develop ongoing product, sales, service, systems, and technical education.
Establish effective call coaching, quality calibration, scripting, objection handling, knowledge checks, and certification programs.
Create repeatable resources and documentation that make knowledge easy to find and share.
Measure the impact of training through employee performance and customer outcomes.

Customer Growth & Engagement

Develop proactive strategies to get, keep, and grow customers.
Partner with Sales, Marketing, and Growth on customer onboarding, first-purchase follow-up, reorder, reactivation, cross-sell, retention, and outbound engagement programs.
Use customer segmentation to develop appropriate service and outreach strategies.
Help Customer Experience teams identify opportunities to deepen relationships and increase customer utilization of Foot Levelers products, technology, programs, and resources.
Ensure customer programs and promotional initiatives are executed effectively and deliver a strong customer experience.

Data, Performance & Continuous Improvement

Establish and maintain a Customer Experience scorecard with clearly defined KPIs.
Use customer, sales, employee, and operational data to identify trends, opportunities, performance gaps, and root causes.
Track measures such as customer satisfaction, response time, service level, first-contact resolution, call quality, conversion, reorder behavior, retention, reactivation, productivity, revenue influence, and training effectiveness.
Develop and maintain Standard Operating Procedures for core Customer Experience processes.
Continuously simplify workflows, reduce manual work, and eliminate customer friction.

What You'll Bring

Demonstrated leadership experience in Customer Experience, Customer Service, Contact Center, Inside Sales, Technical Support, or a related customer-facing organization.
Experience leading and developing both frontline employees and supervisors/managers.
Strong ERP and CRM experience; NetSuite experience is strongly preferred.
Experience managing modern contact-center technologies such as telephony, IVR, ticketing/case management, call recording, quality assurance, workforce management, and knowledge management.
Experience implementing technology and leading process improvement initiatives.
Practical experience with automation, conversational AI, virtual agents, agent-assist tools, or other AI-enabled Customer Experience technologies is strongly preferred.
Demonstrated experience building onboarding, training, coaching, and professional-development programs.
Strong understanding of customer lifecycle management, retention, reactivation, and growth strategies.
Strong analytical skills and experience leading teams through KPIs, dashboards, and performance metrics.
Experience with EOS or a comparable organizational accountability framework is preferred.
Strong change-management skills and the ability to drive adoption of new processes and technologies.
Exceptional written, verbal, presentation, and interpersonal communication skills.
A collaborative, high-energy leadership style and the ability to manage multiple priorities in a fast-moving environment.

Quick Apply

Refine Your Search

terminal manager jobs in roanoke va

DIRECTOR OF CUSTOMER EXPERIENCE

Medical Director

Procurement Contracts Supervisor

Clinic Director

Director of Clinical Compliance

Public Housing Director

Supervisor: Portable Restroom Delivery Drivers

Assistant Director of Nursing

Production Supervisor - 3rd Shift

House Supervisor RN/LPN

Electrical and Mechanical Supervisor

Regional Maintenance Supervisor – Mid-Atlantic Aggregates

RN House Supervisor 2p-12a M-T

RN House Supervisor 11p-7a Mon-Fri

SERVICE MANAGER

Production Supervisor - 2nd Shift

Reman Supervisor

Overnight Supervisor Roanoke, VA

Production Supervisor - 1st Shift

Regional Manager

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