Top 278 Customer service associate / support staff Jobs in Rochester, Ny

Human Services Specialist
Rochester Housing Authority —Rochester, NY
- $21.38 - $32.07 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Front Desk Associate
LA Fitness (Fitness International) —Rochester, NY
- $16.00 - $16.50 an hour
- Part-time
- Office
- Administrative experience
- Organizational skills
- Parental leave
- Employee discount
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Rochester, NY
- $17 - $19 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Associate Attorney - NY
LOGS Legal Group LLP —Rochester, NY
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Shift Maintenance Supervisor
QuidelOrtho —Rochester, NY
- $65,000 - $118,000 a year
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Mid-level
- Employee stock purchase plan
- Paid holidays
Hunting Team Lead - Full Time
Bass Pro Shops —Victor, NY
- $20.00 - $22.75 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Overnight Supervisor - Full Time
Bass Pro Shops —Victor, NY
- $21.00 - $23.75 an hour
- Overnight shift
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Administrative Assistant
Genesee Community Charter School —Rochester, NY
- $35,000 - $50,000 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Self-Direction Compliance Coordinator
Empowering People's Independence(EPI) —Rochester, NY
- $22.00 - $25.25 an hour
- Call employer
- Microsoft Word
- Experience working with individuals with developmental disabilities
- Microsoft Excel
- 403(b) matching
- Health savings account
Quick Apply
Per Diem RN
Allied Digestive Health —Rochester, NY
- $38 an hour
- Part-time
- Nursing
- RN License
- Ability to walk for extended periods
Quick Apply
Maintenance Mechanic
Novolex —Canandaigua, NY
- $24.83 - $35.47 an hour
- Urgently hiring
- Customer service
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Calibration Technician III
Transcat, Inc. —Rochester, NY
- $29 - $35 an hour
- Microsoft Excel
- Microsoft Outlook
- Research
- Employee stock purchase plan
- Health insurance
Teacher Assistant
Villa of Hope —Rochester, NY
- $17 - $20 an hour
- Full-time
- Classroom
- Experience working with individuals with disabilities
- Writing skills
Quick Apply
Full Time RN
Allied Digestive Health —Rochester, NY
- $38 an hour
- Full-time
- Nursing
- RN License
- Ability to walk for extended periods
Quick Apply
Advancement Associate
CDS Monarch, Inc. —Webster, NY
- $55,000 - $65,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Bilingual Pharmacy Support Assistant
AP Professionals —Rochester, NY
- $20 - $23 an hour
- Urgently hiring
- Spanish
- High school diploma or GED
- Organizational skills
Quick Apply
Warehouse Associate II
Hu-Friedy Mfg. Co., LLC —Rush, NY
- $18 - $21 an hour
- Full-time
- OSHA
- Mid-level
- Forklift
- Paid holidays
- Health insurance
Quick Apply
Warehouse Associate I
Hu-Friedy Mfg. Co., LLC —Rush, NY
- $18.00 - $19.50 an hour
- Full-time
- OSHA
- Basic math
- Forklift
- Paid holidays
- Health insurance
Quick Apply
Guest Services Associate
Lollypop Farm, Humane Society of Greater Rochester —Fairport, NY
- $18.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Patient Menu Asst I
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Customer service
- Adults
- Inpatient

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Human Services Specialist

Rochester Housing Authority -
Rochester, NY

Quick Apply

Job Details

Full-time
$21.38 - $32.07 an hour

Qualifications

High school diploma or GED
Class D

Full Job Description

HUMAN SERVICES SPECIALIST

DISTINGUISHING FEATURES OF THE CLASS: Employees in this entry-level service title perform a variety of administrative and clerical tasks, including participant (*) case management activities. Human Services Specialists administer services and activities of case management programs for RHA participants to help them succeed as tenants and neighbors, parents, students, and wage earners who can live without assistance. Incumbents may be expected to organize social and community service events and arrange for human services assistance and intervention for participants. Employees work independently, with general supervision from management staff. Related work is performed as required.

For purposes of this document, the general term of ‘Participant’ will be used to refer to Applicants, Tenants, Residents, and Participants, both prospective and current.

TYPICAL WORK ACTIVITIES:

Conducts orientations (i.e. Family Self-Sufficiency), recruits, monitors progress and goal completion, and periodically recertifies program participants for housing eligibility according to HUD rules and regulations;
Follows up with tenants on a monthly basis regarding inspection issues;
Assesses participants’ educational and training needs, childcare, transportation, and health care needs, and coordinates an Individual Training and Services Plan within guidelines, completing enrollments;
Interviews new and current participants to obtain data regarding income and household expenses and to collect documents of proof;
Verifies that information provided by participants is accurate by inspecting documents and contacting social service agencies, employers, Social Security, schools, and judicial system by phone or mail;
Determines eligibility and suitability of participants for participation in programs;
Counsels participants regarding credit by obtaining credit reports, assists with credit disputes, and makes referrals to area credit services;
Refers participants to various community-based agencies to meet family needs and prepare for home ownership program;
Tracks and evaluates program outcomes, including establishing/monitoring participants’ escrow accounts;
Computes income and expenses to determine participants’ housing eligibility and set rental charges according to the Authority's policies and HUD rules and regulations;
Coordinates training and home ownership fairs, wellness and life skills clinics, and other services to assist participants toward self-sufficiency;
Corresponds and provides customer service to participants regarding re-certifications, failed inspections, and voluntary withdrawals using a personal computer (includes, but not limited to letters, memos, simple reports, and a variety of forms and ledgers);
Maintains participant records;
May contact various human service agencies and refers tenants to such organizations as visiting nurses, Department of Social Services, medical transportation, and youth and family counseling;
May be assigned to represent the Housing Authority at events or taskforces sponsored by community service and outreach organizations.

ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of community resources such as education/training, health programs, and service providers;
Knowledge of case management principles, procedures, and practices;
Ability to maintain confidentiality of information;
Ability to multi-task and be efficient, meet schedules and timelines, and to demonstrate ability to work independently with little direction;

ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES continued:

Ability to communicate effectively and professionally with staff, management, and participants both verbally and in writing;
Ability to handle daily caseload and maintain files, which includes lifting (up to 25 pounds) and transporting of files;
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals;
Ability to write clearly and transfer and transcribe written and oral information accurately;
Ability to add, subtract, multiply, divide, and calculate percentages;
Ability to read and understand complex regulations, procedures, and guidelines;
Ability to explain rules and guidelines in terms appropriate to the audience;
Ability to interview individuals in order to obtain necessary information, both in person and by telephone;
Ability to evaluate impartially the validity of information given by all parties in a dispute;
Ability to be firm and professional in explaining and enforcing rules and guidelines;
Ability to maintain a professional demeanor and maintain control in stressful situations;
Ability to express compassion and empathy when appropriate;
Ability to work with a diverse group of people;
Ability to provide good customer service;
Ability to operate a personal computer;
Ability to access multi-story buildings with varying access methods (stairs, elevators, ramps);
Ability to perform in various work environments such as an office, apartments, houses, and outside areas;
Willingness to work in environments of varying living conditions, as well as extreme weather when traveling between RHA sites.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES:

All entry level KSA's, PLUS
Knowledge of federal, state, and local housing and social service program guidelines and regulations;
Knowledge of local social and medical services and their referral policies and procedures;
Knowledge of RHA policies and procedures as they apply to the job of a Human Services Specialist.

MINIMUM QUALIFICATIONS:

High school diploma or Equivalent; AND

Associate's degree in Human Services or a related area, AND one (1) year of full-time work experience or its part-time equivalent involving all listed, human services intake, assessment, and referral making determinations based on complex rules or guidelines ongoing case management;

Three (3) years of full-time work experience or its part-time equivalent as described in I.

SPECIAL REQUIREMENTS:

Possession of a Class D New York State Motor Vehicle Operator's license at time of appointment, which must be maintained throughout tenure in this title.

Quick Apply

Refine Your Search

customer service associate / support staff jobs in rochester, ny

Human Services Specialist

Front Desk Associate

Pharmacy Customer Service Associate

Associate Attorney - NY

Shift Maintenance Supervisor

Hunting Team Lead - Full Time

Overnight Supervisor - Full Time

Administrative Assistant

Self-Direction Compliance Coordinator

Per Diem RN

Maintenance Mechanic

Calibration Technician III

Teacher Assistant

Full Time RN

Advancement Associate

Bilingual Pharmacy Support Assistant

Warehouse Associate II

Warehouse Associate I

Guest Services Associate

Patient Menu Asst I

I want to receive the latest job alert for customer service associate / support staff in rochester, ny

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