Top 176 Technical account manager Jobs in Rochester, Ny

Account Manager II
Paylocity —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
6d
Lead, Program Management
L3Harris Technologies —Rochester, NY
- $110,500 - $205,500 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
21h
Specialist, Systems Engineering
L3Harris Technologies —Rochester, NY
- $80,500 - $149,500 a year
- Full-time
- Research
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Director, Program Management
L3Harris Technologies —Rochester, NY
- $160,000 - $297,000 a year
- Full-time
- 11+ years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
2d
Sales Manager (Manufacturing)
Weco Manufacturing —Ontario, NY
- $85,000 - $95,000 a year
- Marketing
- Contracts
- Senior level
Quick Apply
Deputy Program Manager
L3Harris Technologies —Rochester, NY
- $92,500 - $171,500 a year
- Full-time
- Bachelor's degree
- Contracts
- Senior level
- Paid holidays
- Disability insurance
2d
Principal, Program Manager
L3Harris Technologies —Rochester, NY
- $133,000 - $247,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Paid holidays
- Disability insurance
2d
Technical Manager - Software Engineering
L3Harris Technologies —Rochester, NY
- $117,000 - $218,000 a year
- Full-time
- 7 years
- Office
- Java
- Paid holidays
- Disability insurance
Tools Territory Account Manager
Burt Process Equipment —Rochester, NY
- Full-time
- Remote
- Background check
- Microsoft Outlook
- ERP systems
- Health savings account
- Health insurance
Quick Apply
22h
Generator Sales / Power Advisor
Home & Commercial Power Systems —Rochester, NY
- $90,000 - $150,000 a year
- Full-time
- Sales
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Senior Associate, Program Management
L3Harris Technologies —Rochester, NY
- $70,500 - $130,500 a year
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Manager Client Services Ops-Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $72,000 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Territory Sales Manager
Palo Alto Networks —Rochester, NY
- $212,800 - $292,600 a year
- Mid-level
- Travel
- In-person
7d
Account Manager
The Betlem Service Corporation —Rochester, NY
- $90,000 - $100,000 a year
- Full-time
- 5 years
- Residential
- Driver's License
- Paid holidays
- Health insurance
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Territory Account Manager
EquipmentShare —Rochester, NY
- $150,000 - $600,000 a year
- Background check
- Construction site
- Pass drug screening
- Paid holidays
- Relocation assistance
Quick Apply
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Technical Sales Engineer - AMD/Xilinx
Avnet —Rochester, NY
- $130,000 - $165,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Tech Product Manager - ServiceNow Platform
Five Star Bank —Rochester, NY
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- 7 years
- No experience needed
- Bachelor's degree
- Health savings account
- Paid holidays

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Account Manager II

Paylocity -
Pittsford, NY

Apply Now

Job Details

Full-time
$25 - $28 an hour
6 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Video conferences (communication methods)
Account management experience
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience
Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

technical account manager jobs in rochester, ny

Account Manager II

Lead, Program Management

Specialist, Systems Engineering

Director, Program Management

Sales Manager (Manufacturing)

Deputy Program Manager

Principal, Program Manager

Technical Manager - Software Engineering

Tools Territory Account Manager

Generator Sales / Power Advisor

Senior Associate, Program Management

Manager Client Services Ops-Growth

Lead Client Services Ops - Growth

Territory Sales Manager

Account Manager

Manager Client Services Ops- Enterprise

Territory Account Manager

Client Services Supervisor - Majors

Technical Sales Engineer - AMD/Xilinx

Tech Product Manager - ServiceNow Platform

I want to receive the latest job alert for technical account manager in rochester, ny

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