Top 216 Technical support specialist i Jobs in Rochester, Ny

Technical Support Specialist I
BCC Software —Pittsford, NY
- $50,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
3d
Field Product Specialist
Tenco Industries, Inc —Avon, NY
- $30 - $38 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Controls Systems Specialist
Kodak —Rochester, NY
- $70,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Programmable logic controllers
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Oncology Sales Specialist, CAR-T (Rochester, NY) - Johnson & Johnson Innovative Medicine
Johnson & Johnson Services, Inc. —Rochester, NY
- $99,000 - $185,500 a year
- Weekends as needed
- Background check
- 18 years or older
- 5 years
Lead Coating Specialist
Plug Power Inc. —Rochester, NY
- $92,300 - $138,400 a year
- Full-time
- 7 years
- Microsoft Outlook
- Word processing
- Paid holidays
- Dental insurance
Quick Apply
3d
Machinist Specialist
Kodak —Rochester, NY
- $39 - $45 an hour
- Full-time
- 5 years
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
7d
Material Handler/Inventory Support Specialist
Yoh, A Day & Zimmermann Company —Henrietta, NY
- $17.00 - $22.95 an hour
- Contract
- Schematics
- Mid-level
- 3 years
- Health savings account
- Disability insurance
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Golf Club Fitting Specialist
Big Oak Driving Range and Golf Shop —Rochester, NY
- Weekends as needed
- Merchandising
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
6d
Mental Health Therapist - New York
NOCD —New York State
- $70,000 - $117,400 a year
- Weekends as needed
- Remote
- Background check
- LMFT
- Licensed Clinical Social Worker
- Paid parental leave
- Health insurance
Quick Apply
Support Specialist, CyberTipline
National Center for Missing & Exploited Children —Rochester, NY
- $24.62 - $26.15 an hour
- Weekends as needed
- Computer Science
- Inventory management
- Research
- Flexible schedule
Quick Apply
9d
Call Center Support Specialist
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Spanish
- English
- Project management
- Health insurance
- Dental insurance
Quick Apply
Customer Support Technology Specialist I, EMS
University of Rochester —Rochester, NY
- $55,955 - $78,336 a year
- Full-time
- Microsoft Outlook
- System design
- Research
Service & Support Specialist I
CooperVision —Victor, NY
- $21 - $22 an hour
- Extended hours
- Spanish
- Microsoft Outlook
- ERP systems
- Work from home
1d
Specialist, Technical Training
L3Harris Technologies —Rochester, NY
- $63,500 - $117,500 a year
- Overtime
- Laboratory
- Up to 50% travel
- Laboratory experience
- Paid holidays
- Disability insurance
2d
Research Specialist I
University of Rochester —Rochester, NY
- $48,400 - $67,800 a year
- Full-time
- University
- Bachelor's degree
- Organizational skills
Bene-Care: Claims & Compliance Systems Specialist
BENE-CARE —Webster, NY
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Analysis skills
Quick Apply
6d
Retail Support Specialist
DSI Systems —Brighton, NY
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Administrative Assistant IV - MBI/CVBI
University of Rochester —Rochester, NY
- $21.78 - $30.53 an hour
- Full-time
- Mid-level
- Office
- University
Instructional Technology Specialist
Eugenio María de Hostos Charter School —Rochester, NY
- $55,000 - $60,000 a year
- Full-time
- Spanish
- English
- Mid-level
Technical Training Specialist
Quality Vision International Inc —Rochester, NY
- $62,300 - $75,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
10d

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Technical Support Specialist I

BCC Software -
Pittsford, NY

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
3 days ago

Qualifications

Windows

Full Job Description

Company Description

BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.

Job Description

Job Summary

The Technical Support Specialist I serves as the first point of contact for BCC Software customers, delivering exceptional technical support and customer service via phone, email, and other support channels. This role is responsible for troubleshooting software and hardware issues, resolving customer inquiries, documenting solutions, and providing guidance on BCC Software products and industry best practices. The Technical Support Specialist I works collaboratively across teams to ensure timely issue resolution while delivering a positive customer experience.

Essential Functions

Serve as the primary point of contact for customer technical support requests, delivering responsive and professional service.
Troubleshoot software, hardware, installation, and configuration issues while identifying effective solutions and ensuring timely resolution.
Develop and maintain a strong understanding of BCC Software's products, services, and industry regulations through ongoing training and self-development.
Provide customers with guidance on product functionality, postal requirements, and best practices.
Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
Escalate complex issues as appropriate while maintaining ownership of the customer experience through resolution.
Collaborate with internal teams, including Engineering, Product Management, and Professional Services, to resolve customer issues and improve products.
Build positive customer relationships by serving as a trusted advisor and advocate, contributing to customer satisfaction and retention.
Monitor and respond to customer inquiries through community forums and other support channels.
Identify customer needs and recommend products, services, or solutions that provide additional business value.
Submit product enhancement requests and defect reports based on customer feedback and support trends.
Create, update, and maintain knowledge base articles and internal documentation to improve support efficiency and knowledge sharing.
Demonstrate flexibility in supporting changing business needs, customer priorities, and departmental workloads.
Consistently uphold BCC Software’s mission of “How Can I Help?” through every customer interaction.

Qualifications

Associate degree in Information Technology, Computer Science, or a related technical field preferred, or an equivalent combination of education, training, and relevant experience.
Previous experience in a technical support, help desk, customer service, or call center environment preferred.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
Strong customer service orientation with a professional, patient, and positive approach.
Self-motivated with the ability to manage multiple priorities and work independently while collaborating effectively within a team.
Strong organizational skills and attention to detail.
Ability to learn new technologies, software applications, and industry regulations quickly.
Proficiency with Microsoft Windows operating systems required. Experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems is preferred.

Additional Information

Work Location

This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.

Physical Demands

This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Position Type and Expected Hours of Work

This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.

AAP/EEO Statement

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

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Refine Your Search

technical support specialist i jobs in rochester, ny

Technical Support Specialist I

Field Product Specialist

Controls Systems Specialist

Oncology Sales Specialist, CAR-T (Rochester, NY) - Johnson & Johnson Innovative Medicine

Lead Coating Specialist

Machinist Specialist

Material Handler/Inventory Support Specialist

Golf Club Fitting Specialist

Mental Health Therapist - New York

Support Specialist, CyberTipline

Call Center Support Specialist

Customer Support Technology Specialist I, EMS

Service & Support Specialist I

Specialist, Technical Training

Research Specialist I

Bene-Care: Claims & Compliance Systems Specialist

Retail Support Specialist

Administrative Assistant IV - MBI/CVBI

Instructional Technology Specialist

Technical Training Specialist

I want to receive the latest job alert for technical support specialist i in rochester, ny

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