Top 52 Technology operations Jobs in Rochester, Ny

Customer Technology Spec I
University of Rochester —Brighton, NY
- $27.16 - $38.03 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
ERP Business Systems Analyst - Manufacturing
Brinkman International Group, Inc. —Rochester, NY
- $100,000 - $120,000 a year
- Weekends as needed
- 5 years
- Office
- SQL
- Health savings account
- Paid holidays
Quick Apply
Project Manager - Commercial Orders
GoNetspeed —Rochester, NY
- $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
10d
IT Help Desk Technician
GLC Business Services Inc —Rochester, NY
- $50,000 - $60,000 a year
- Spanish
- Mid-level
- Analysis skills
10d
IT Operations Analyst
CooperVision —Henrietta, NY
- $25.67 - $31.22 an hour
- Full-time
- 5 years
- Research
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Rochester, NY
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Scrum Master
Qualitrol —Rochester, NY
- $83,400 - $155,000 a year
- Hybrid work
- 7 years
- Azure
- Senior level
4d
Disaster Recovery IT Practice Owner
University of Rochester —Brighton, NY
- $77,600 - $116,400 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Project Manager on W2
Digital Dhara LLC —Rochester, NY
- $50 - $55 an hour
- Contract
- Office
- SQL
- AWS
Quick Apply
6d
Network Operations Center (NOC) Technician – Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Email
- Computer science
- Computer Science
- Research
IT / OT Infrastructure Manager
Re:Build Manufacturing —Rochester, NY
- $104,000 - $154,000 a year
- Hybrid work
- Azure
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Chief Information Officer
Hillside Children’s Center —Rochester, NY
- $240,000 - $300,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- 11+ years
Sr. Project Manager
University of Rochester —Rochester, NY
- $70,600 - $105,800 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Front-End Web Developer Co-Op
Gorbel®, Inc. —Victor, NY
- $23 - $25 an hour
- Multiple hires
- English
- Mid-level
- Office
Quick Apply
Infrastructure Engineer - Cloud
Deloitte —Rochester, NY
- $93,000 - $191,000 a year
- Overtime
- Azure
- Computer Science
- 5 years
10d
AI Solutions Co-op (Fall 2026)
MSM Inc. —Webster, NY
- $17 - $20 an hour
- Mid-level
- SQL
- Communication skills
Quick Apply
2d
ITS Director, Enterprise Applications
Rochester Institute of Technology —Rochester, NY
- $130,800 - $150,000 a year
- Email
- ERP systems
- HIPAA
- University
Network Operations Center (NOC) Technician - Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Research
3d
SOFTWARE ENGINEERING CO-OP (Linux/Platform)
IMSWorkX —Victor, NY
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor of Science

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Customer Technology Spec I

University of Rochester -
Brighton, NY

Apply Now

Job Details

Full-time
$27.16 - $38.03 an hour

Qualifications

Customer communication
Staff supervision
iOS support
Team leadership
iOS
Workplace dispute resolution
Research
Windows
Network infrastructure
High school diploma or GED
Internal employee customer service
Network protocols
Desktop applications
WAN
Network support
Leading team collaboration initiatives
Mobile devices

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 109 H

Compensation Range:

$27.16 - $38.03

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Serves as a technical resource for the Customer Technology teams and/or department. Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers. Acts as an escalation point between enterprise technology teams and maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on support for clients with excellent customer service skills. Provides consulting and technology support for faculty and staff, including setup, configuration and technology management. Assists with application and hardware project management during upgrades, relocations and deployment of new technology solutions. Provides operational support in place of area manager, as needed.

ESSENTIAL FUNCTIONS

Provides consulting and technology support for faculty and staff, including setup, configuration, and technology management. Provides subject-matter expertise in a broad range of technology services, from end-point security to remote access.
Assists with application and hardware project management during upgrades, relocations, and deployment of new technology solutions. Communicates with appropriate user base and employees, sets priorities, and manages progression of project implementation. Leads deployment and provides appropriate communication to key stakeholders, coordinating with other IT teams as needed. Participates in enterprise-wide projects and implementations as needed.
Works with external technology vendors to deliver solutions that meet documented business needs. Serves as the primary point of coordination with internal and external parties for all technology-related items and some complex strategies, including but not limited to, lighting, AV support, audio, and presentation materials. Manages follow-up as appropriate.
Serves as application owner for legacy applications. Responsible for troubleshooting, resolving issues, updates, and documentation. Works with customers, vendors, and IT teams as required.
Delegates and supervises tasks as appropriate. Maintains documentation of all approved and implemented designs. Uses expert skills to assist in resolving complex technical problems. Researches and develops solutions to new or unknown issues.
Analyzes business requirements and workflows to develop training programs and/or materials for end users, as needed. Identifies opportunities for improvement to provide users greater efficiency and technology independence. Develops training materials and/or identifies training resources. Provides or directs others in the delivery of hands-on training in one-on-one or workshop-based formats.
Acts as an escalation point for IT teams and customers when needed. Provides technical support to employees and users related to complex maintenance and/or urgent IT problems.
Tests and evaluates new technology's impact, including ease of adoption, training needs, security, financial risks, etc. Tests new or upgraded technology solutions to evaluate the impact on business operations. Reviews, configures, and documents new technology. Determines appropriate, cost-effective resolution and implements. Develops and distributes communications regarding technology changes in their environment.
Keeps abreast of technology trends and technologies and maintains technical skillset. Keeps up-to-date on industry trends and the regulatory environment to anticipate upcoming or future business needs.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 4 years of relevant experience required
Associate's degree preferred

KNOWLEDGE, SKILLS AND ABILITIES

Ability to travel between business sites required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team, including the ability to lead a team required
Experience in conflict resolution and negotiation required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Demonstrated project management abilities preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Apply Now

Refine Your Search

technology operations jobs in rochester, ny

Customer Technology Spec I

ERP Business Systems Analyst - Manufacturing

Project Manager - Commercial Orders

IT Help Desk Technician

IT Operations Analyst

Seasonal, Operations Technical Specialist (Part Time)

Help Desk Technician

Scrum Master

Disaster Recovery IT Practice Owner

Project Manager on W2

Network Operations Center (NOC) Technician – Tier 1

IT / OT Infrastructure Manager

Chief Information Officer

Sr. Project Manager

Front-End Web Developer Co-Op

Infrastructure Engineer - Cloud

AI Solutions Co-op (Fall 2026)

ITS Director, Enterprise Applications

Network Operations Center (NOC) Technician - Tier 1

SOFTWARE ENGINEERING CO-OP (Linux/Platform)

I want to receive the latest job alert for technology operations in rochester, ny

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