Top 6 It helpdesk technician Jobs in Rochester Mn

IT Helpdesk Technician
Momentum Behavior Services —Rochester, MN
- $25 an hour
- Full-time
- Google Workspace
- HIPAA
- Clinic experience
- Travel reimbursement
- Mileage reimbursement
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3d
Helpdesk Computer Technician in Education
Ed Midwest LLC —Plainview, MN
- $15 - $19 an hour
- Part-time
- Background check
- Writing skills
- Driver's License
- Paid time off
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2d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Rochester, MN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Desktop Support
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Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Help Desk Technician - Tier 2
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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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it helpdesk technician jobs near rochester mn

IT Helpdesk Technician

Momentum Behavior Services -
Rochester, MN

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Job Details

Full-time
$25 an hour
3 days ago

Benefits

Travel reimbursement
Mileage reimbursement
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

In-person customer service
Windows
Driver's License
macOS
Productivity software
Root cause analysis

Full Job Description

Job Description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.

Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.

Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.

Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday Pay

Responsibilities

Key Responsibilities

Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

Skills & Qualifications

Required Qualifications

Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.
Travel & Vehicle Requirements:
- Must own a reliable personal vehicle for travel between clinic sites.
- Must possess and maintain a valid driver’s license and valid automotive insurance.
Physical Requirements: Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).
Preferred Qualifications
Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.

At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.

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it helpdesk technician jobs in rochester mn

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