Top 279 Customer service associate / support staff Jobs in Rochester Ny

Youth Care Professional
Villa of Hope —Rochester, NY
- $17 - $19 an hour
- Weekends as needed
- CPR Certification
- Mid-level
- Residential
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12d
Front Desk Associate
LA Fitness (Fitness International) —Rochester, NY
- $16.00 - $16.50 an hour
- Part-time
- Office
- Administrative experience
- Organizational skills
- Parental leave
- Employee discount
Quick Apply
Human Services Specialist
Rochester Housing Authority —Rochester, NY
- $21.38 - $32.07 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Customer Service Associate / Support Staff
Heritage Jewelers —Rochester, NY
- $17.50 - $24.00 an hour
- Part-time
- Merchandising
- Cleaning
- In-person
- Paid time off
- Employee discount
Quick Apply
3d
Pharmacy Customer Service Associate
Walgreens —Rochester, NY
- $17 - $19 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Guest Services Associate
Lollypop Farm, Humane Society of Greater Rochester —Fairport, NY
- $18.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Computer skills
- Paid holidays
- Health insurance
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Administrative Assistant 1/Trainee
State of New York - People With Developmental Disabilities, Office for —Rochester, NY
- $40,625 - $60,467 a year
- Full-time
- Background check
- Word processing
- Writing skills
- Paid parental leave
- Paid holidays
2d
Patient Relations Associate III-1
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- ER
Patient Menu Asst I
University of Rochester —Rochester, NY
- $19.15 - $25.85 an hour
- Full-time
- Customer service
- Adults
- Inpatient
Associate Attorney - NY
LOGS Legal Group LLP —Rochester, NY
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Hunting Team Lead - Full Time
Bass Pro Shops —Victor, NY
- $20.00 - $22.75 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Administrative Assistant
Genesee Community Charter School —Rochester, NY
- $35,000 - $50,000 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
7d
Self-Direction Compliance Coordinator
Empowering People's Independence(EPI) —Rochester, NY
- $22.00 - $25.25 an hour
- Call employer
- Microsoft Word
- Experience working with individuals with developmental disabilities
- Microsoft Excel
- 403(b) matching
- Health savings account
Quick Apply
Overnight Supervisor - Full Time
Bass Pro Shops —Victor, NY
- $21.00 - $23.75 an hour
- Overnight shift
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Teacher Assistant
Villa of Hope —Rochester, NY
- $17 - $20 an hour
- Full-time
- Classroom
- Experience working with individuals with disabilities
- Writing skills
Quick Apply
Advancement Associate
CDS Monarch, Inc. —Webster, NY
- $55,000 - $65,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Retail Department Manager
Bass Pro Shops —Victor, NY
- $62,353.20 - $68,200.00 a year
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Project Manager- Multifamily
GLC Business Services —Rochester, NY
- $115,000 - $135,000 a year
- Full-time
- Up to 50% travel
- Construction site
- Customer service
- Paid parental leave
- Paid holidays
Quick Apply
Warehouse Associate I
Hu-Friedy Mfg. Co., LLC —Rush, NY
- $18.00 - $19.50 an hour
- Full-time
- OSHA
- Basic math
- Forklift
- Paid holidays
- Health insurance
Quick Apply
Associate Staff Attorney
Liberty Mutual —New York State
- $100,000 - $171,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
- 401(k) matching
2d

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Youth Care Professional

Villa of Hope -
Rochester, NY

Quick Apply

Job Details

$17 - $19 an hour
12 days ago

Qualifications

CPR Certification
High school diploma or GED

Full Job Description

Youth Care Professional

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

JOB TITLE: Youth Care Professional

POSITION GRADE: 73 [ Salary Range: 17hr to 19hr commensurate with education and experience]

FLSA STATUS: Non-Exempt

DEPARTMENT: OMH Group Home

SUPERVISOR: Program Manager

JOB SUMMARY:

Under the general direction of the Program Manager, the Youth Care Professional (YCP) works with other members of the residential treatment team to create a therapeutic, nurturing, structured, and protective environment that assists youth in developing life and social skills in a residential setting. The YCP uses learned skills, professional knowledge and interpersonal skills to bring about positive changes and ensure that the physical and emotional needs of youth are being met on a daily basis. The Youth Care Professional carries out all job responsibilities with fidelity and accountability to Villa of Hope’s Mission, Vision, Sanctuary Guiding Principles, and Strategic Plan.

ESSENTIAL FUNCTIONS:

Exercises full compliance with Agency code of conduct, all Agency and Program policies and procedures and Federal and State laws and regulations
Maintains confidentiality & security for all client/staff related materials/records.
Exercises full compliance with the Justice Center’s Code of Conduct for Custodians of People with Special Needs
Provides individual & group supervision; accounts for all youth in care at all times
Obtains/maintains Therapeutic Crisis Intervention (TCI) certification; utilizes TCI approved crisis prevention/intervention techniques utilizing; documents all incidents and participates in supervisory reviews with TCI Post Crisis Response
Supports that clients’ Individual Crisis Support Plans (ICSPs) are being used effectively
Supervises medications as prescribed, reports medical problems and follows medical directions
Upholds all rules and structure within the residence
Facilitates at least one fire drill per year
Provides a safe environment for youth and staff utilizing the Sanctuary model
Knowledge of company’s and specific departmental safety policies
Observes and promptly reports unsafe work conditions and/or an employee’s unsafe work habits to the Program Manager
Sets a good safety example for the department and the agency
Checks and reports repair and maintenance needs to maintain the physical condition of the group home/cottage
Completes all necessary notifications following all incidents and documents appropriately before the end of shift
Safely manages the environment and coordinates Villa staff, youth, families and representatives of community resources (police, fire, etc.) as needed
Complies with all program and agency policies/procedures
Attends required trainings, including on-going training and staff development as required by the Program and/or Agency
Develops nurturing relationships with each client to promote healthy growth and development
Actively supports and carries out Positive Behavior Intervention and Supports and Trauma Systems Therapy models in line with trainings, Treatment Plans, Team decisions and individual supervision
Supports youth in attending school and provides homework support as needed
Demonstrates, promotes and practices cultural competency towards clients, families and staff with respect and understanding achieved through training and Agency cultural activities
Utilizes relationships to help clients cope more effectively
Utilizes the Functional Behavioral Approach to address youth’s behavior by understanding the unmet need and implementing alternative options to support improved functioning
Understands and utilizes policies when purchasing clothing, food, and other supplies for the residence
Completes service delivery documentation within required timeframes in the ECR, and follow up with Program Manager & Clinician if any concerns arise
Maintains daily shift notes in the ECR for each youth
Maintains daily logs for each resident, general log and milk usage, charts meals served. (For campus only, Breakfast/Lunch Program)
Supports youth in the daily routine (program) of the residence
Implements treatment methods and directives of each individual client as prescribed in the Treatment Plan
Provides therapeutic consequences (limit setting in line with Agency policy and procedures) that is fair, consistent and recognizes the needs of the youth
Set behavioral limits for youth within the program & out in the community
Provide input to the ICSP’s of the youth
Assists youth in Independent Living Skills
Facilitates Community Meetings with the youth and staff
Prepares & assists the youth in meal preparations and/or serving in accordance with the established menu in a way that engages youth in eating healthy
Leads and participates in recreation and leisure time activities
Transports clients to home visits, community activities and medical appointments as needed
Collaborates with the team to create opportunities for families and natural supports to visit the Group Home to be part of the youth's programming
Attends, and participates in the treatment team process; writes assessments, assists in the development of treatment objectives and methods
Perform other similar duties requiring comparable skills utilizing the Sanctuary Model Guiding Principles and Seven Commitments
Participates in the cleaning/upkeep of the group home; reports repairs to Program Manager

OTHER RESPONSIBLITIES:

Upholds established policies and procedures and makes suggestions for improvement as needed.
Demonstrates, promotes, and practices cultural competency towards clients, families and staff with respect and understanding achieved through training and agency cultural activities.
Performs other responsibilities as designated by program leadership.

MINIMUM QUALIFICATIONS:

H.S Diploma or equivalent required; Associate’s Degree preferred
Previous experience working with adolescents preferred
Must be able to work evenings and weekends as needed

SPECIAL SKILLS:

Valid NYS Driver’s license in good standing
CPR certification required for some programs and training will be provided

PHYSICAL REQUIREMENTS:

The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Must be able to perform a variety of household tasks, climb stairs, move throughout the group home, work cooperatively in a team environment and quickly respond to emergencies.
This position requires successful completion of Therapeutic Crisis Intervention (TCI) training, which includes a written test and LSI demonstration. Staff must successfully complete all required TCI refreshers in order to maintain continued employment.
Additionally, this position further requires successful completion and maintenance of TCI Associate Level Certification either at time of, or within the first year employment.
The physical demands described here are representative of those that must be met by an employee to successfully complete Therapeutic Crisis Intervention Training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult’s weight. Position also requires employee to transport clients utilizing an agency vehicle.

COMPTENCIES:

Leading Self

Character and Courage (Integrity and Trust)

Leading Others

Customer Focus

Leading the Organization

Commitment to Diversity, Inclusion, Justice and Equity

Quick Apply

Refine Your Search

customer service associate / support staff jobs in rochester ny

Youth Care Professional

Front Desk Associate

Human Services Specialist

Customer Service Associate / Support Staff

Pharmacy Customer Service Associate

Guest Services Associate

Administrative Assistant 1/Trainee

Patient Relations Associate III-1

Patient Menu Asst I

Associate Attorney - NY

Hunting Team Lead - Full Time

Administrative Assistant

Self-Direction Compliance Coordinator

Overnight Supervisor - Full Time

Teacher Assistant

Advancement Associate

Retail Department Manager

Project Manager- Multifamily

Warehouse Associate I

Associate Staff Attorney

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