Top 45 Customer service representative Jobs in Rock Springs, Wy

Field Representative & Trainer
Acentra Health, LLC —Wyoming
- $50,640 - $57,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Member Services Representative 1, Regional Office
Blue Cross Blue Shield of Wyoming —Rock Springs, WY
- Full-time
- Hybrid work
- Background check
- Research
- High school diploma or GED
- Paid holidays
- Health insurance
10d
CPC Processor I Customer Support
Datavant —Rock Springs, WY
- $15.00 - $18.32 an hour
- Full-time
- Remote
- Entry level
Customer Service Representative
Motion Industries (MOT) —Rock Springs, WY
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Manager - Rock Springs, WY
307 RACING MANAGEMENT, LLC —Rock Springs, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Pharmacy Customer Service Associate
Walgreens —Rock Springs, WY
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate I
Dollar Tree —Rock Springs, WY
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Rock Springs, WY
- $9.00 - $9.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Rep
Domino's Green River —Green River, WY
- From $8 an hour
- Part-time
- Maintenance
- Office
- Quick service & fast food restaurant
Quick Apply
Customer Service/Sales
Home Depot —Rock Springs, WY
- Entry level
Pro Customer Service/Sales
Home Depot —Rock Springs, WY
- Entry level
- Commercial
Customer Service Rep
Domino's Rock Springs —Rock Springs, WY
- From $8 an hour
- Part-time
- Maintenance
- Office
- Quick service & fast food restaurant
Quick Apply

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Member Services Representative 1, Regional Office
Blue Cross Blue Shield of Wyoming —Rock Springs, WY
Our Member Service Centers are equipped with software-supported call answering with adjustable headsets for ease of talking plus data entry multi-tasking.
10d
Business Development Sales Representative (SDA092826)
SelectQuote —Wyoming
Outbound dialing sales prospects to generate interest in SelectQuote's products – upwards of 800 calls daily. Paid training - We will give you all the tools you…
$50,000 - $80,000 a year
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Customer Service Representative - HVAC
The Habegger Corporation —Columbus, OH
Answer inbound calls promptly and professionally, addressing customer inquiries related to HVAC products and services.
$43,000 - $45,000 a year
Quick Apply
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Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. The Client Account Manager, is responsible for developing…
$35 - $40 an hour
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Field Representative & Trainer

Acentra Health, LLC -
Wyoming

Apply Now

Job Details

Full-time
$50,640 - $57,000 a year

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

Research
High school diploma or GED
Instructor-led training (training delivery method)
Developing new training programs
Course design

Full Job Description

Company Overview:

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities:

Acentra seeks a Field Representative & Trainer to join our growing team.

Job Summary:

The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. In addition, you will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. You will be working with providers and networks using knowledge of Medicaid rules and regulations and will be responsible for onsite visits and provider education through specialized training, conducting in person workshops, and webinars.

This is a hybrid position. Applicants must reside within the state of Wyoming. We are seeking candidates in the Cheyenne area who can work in the office and perform field work in the surrounding area, or candidates located elsewhere in Wyoming who are not within commuting distance of Cheyenne and can work remotely while completing field work in their local area.

Job Responsibilities:

Provide courteous and efficient service to providers and external customers, swiftly resolving provider issues through comprehensive education and utilization of relevant resources
Provide support to staff and providers for issues requiring extensive research and resolution skills
Conduct provider education to promote provider claims correction on their first response rather than stopping after each error and requiring the provider to resubmit multiple times for each claim
Work with provider networks through your knowledge of Medicaid rules and regulations
Support Medicaid providers, assisting them with resolution of billing issues, policy questions and other issues relevant to the program
Work with other team members and stakeholders to identify, document, track and ensure resolution of provider questions and issues from initial request to final resolution
Identify areas for improvement and make formal recommendations for Provider communication and/or training to improve providers’ Medicaid experience
Deliver in-person training to providers across Wyoming using in-person, instructor- led training seminars, and on-site provider visits
Collaborate with cross-functional teams to address provider inquiries and maintain service quality in alignment with contract requirements
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

Qualifications:

Required Qualifications/Experience:

Requires a high school diploma or equivalent
Minimum of 3 years of experience in provider relations/education or customer service
Prior experience working in the healthcare industry such as working with provider networks, insurance or healthcare rules and regulations
Proficient in creating and delivering educational training courses
Strong organizational and time management skills, with the ability to work independently, prioritize tasks, manage workload, and meet tight deadlines in a fast-paced environment
Must have reliable transportation for field work

Preferred Qualifications/Experience:

Bachelor’s degree in communication, education, or related business field
Comfortable with and be skilled in public speaking, training, and presenting in front of an audience
Computer literate using standard tools (Microsoft Word, Excel, PowerPoint, Adobe, and Outlook) and inquiry through web portal applications
Bilingual in Spanish

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

#LI-AF1

Pay Range: USD $50,640.00 - USD $57,000.00 /Yr.

Apply Now

Refine Your Search

customer service representative jobs in rock springs, wy

Field Representative & Trainer

Member Services Representative 1, Regional Office

CPC Processor I Customer Support

Customer Service Representative

Customer Service Manager - Rock Springs, WY

Pharmacy Customer Service Associate

Customer Service Associate I

Customer Service Associate I

Customer Service Rep

Customer Service/Sales

Pro Customer Service/Sales

Customer Service Rep

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