Top 825 Support manager Jobs in Rockford, Il

Account Management Team Lead- Northeast
aventiv —Illinois
- $101,101.50 - $115,255.71 a year
- Remote
- Microsoft Excel
- Mid-level
- Finance
- Disability insurance
- Health insurance
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Manager, Care Management
Humana —Rockford, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Logistics Leader
Woodward, Inc. —Loves Park, IL
- $105,000 - $140,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- AD&D insurance
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5d
General Manager
Aramark —Loves Park, IL
- $80,000 - $95,000 a year
- Sales
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
11d
(USA) Senior Manager I, Operations Improvement, Facility
Walmart —Belvidere, IL
- $116,000 - $174,000 a year
- High school
- 3 years
- Bachelor's degree
- Paid jury duty
- Disability insurance
Business Office Manager (BOM)
Saba Health Care —Rockford, IL
- Full-time
- Mid-level
- Office
- Finance
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5d
Location Manager
First Student —Belvidere, IL
- $95,000 a year
- Full-time
- Customer service
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Plant Logistics Manager - Belvidere
Stellantis —Belvidere, IL
- $168,000 - $211,000 a year
- Senior level
10d
Supervisor, QA
Thermo Fisher Scientific —Rockford, IL
- $75,800 - $113,675 a year
- Overtime
- 5 years
- Computer literacy
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Area Manager
Amazon.com Services LLC —Cherry Valley, IL
- $70,000 - $90,900 a year
- Full-time
- Mid-level
- Ability to climb stairs
- Driver's License
- AD&D insurance
- Health insurance
Operations Manager
Amazon.com Services LLC —Beloit, WI
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Audit Manager
Vibotek LLC —Illinois
- Full-time
- 6 years
- Management
- CPA
Quick Apply
Assistant Community Manager
Manufactured Home Communities —Davis Junction, IL
- $30,000 - $33,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Relocation assistance
- Health insurance
Quick Apply
1d
Registered Nurse, NICU Unit Supervisor
Javon Bea Hospital —Rockford, IL
- $87,370.23 - $139,792.38 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid parental leave
- Health savings account
Quick Apply
9d
Patient Services Manager
Aramark —Rockford, IL
- $80,000 - $100,000 a year
- Hospital
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Regional Maintenance Manager
WIOSS Automation Solutions LP —Belvidere, IL
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
5d
VP, Commercial Relationship Manager
CBI Bank & Trust —Roscoe, IL
- $80,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Data analysis skills
Quick Apply
School Business Manager
Legacy Academy of Excellence Charter School —Rockford, IL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Business and Compliance Manager
Jackson Charter School —Rockford, IL
- $45,000 - $60,000 a year
- Full-time
- School experience
- Google Workspace
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Rockford, IL
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave

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support manager jobs near rockford, il

Account Management Team Lead- Northeast

aventiv -
Illinois

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Job Details

$101,101.50 - $115,255.71 a year

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Life insurance

Qualifications

Computer operation
Customer communication
Sales proposal development
Microsoft Excel
High school diploma or GED
B2B business model
Proposal writing
Corporate sales environment
Productivity software

Full Job Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube (https://www.youtube.com/watch?v=eXLNwQg5Y3g)

**Associate Referral Reward Eligible**

**CANDIDATES MUST RESIDE IN NORTHEASTERN TERRITORY (IL, IN, MI, OH, PA, NY, CT, DE, MA, ME, D.C., RI)

Job Purpose: The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires. Providing coaching, guidance, and implementation of program policy/procedures for the department. As well as maintain their own customer accounts.

Essential Duties:

Client

Understand client needs and propose appropriate solutions
Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews
Responsible for strengthening and maintaining client relationships through regular communication
Work with AR accounts that are nearing or are past due to develop a payment plan and follow through
Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores
Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed
Ensure all new installations are progressing in accordance with customer expectations and timelines
Understand and review account performance and ensure timely communication of any gap closure efforts

Territory

Proactively manage and maintain accounts within the assigned territory
Create and manage territory plans that deliver on all goals & objectives
Ensure that accounts in the assigned territory are visited as required per the KPI’s
Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs
Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs
Build and manage strong relationships with decision-makers and key influencers within assigned territories

Direct Reports:

Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores
Ensure that CSM maintains customer visits as required per the KPIs
Manage travel & expense to meet targets and leverage investment in the territory
Implement initiatives designed to drive awareness and education/knowledge of our solutions & products
Ensure all new installations are progressing in accordance with customer expectations and timelines

Knowledge, Skills, and Abilities:

Proven Account or Client Management experience
Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level
Ability to analyze data and reports that may range in complexity
Ability to effective coach and lead others
Ability to review, compile, and present data for court purposes
Advanced Customer Service Skills
Experience in delivering client-focused solutions based on customer needs and feedback
High degree of problem-solving, conflict resolution, and negotiation skills
Excellent oral written and presentation skills
Strong data/information analysis and integration skills
Ability to effectively manage time and information with minimal supervision
Ability to identify, prioritize and respond to multiple and conflicting tasks
Ability to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervision
Ability to certify on all CM required courses on an annual basis

Minimum Qualifications:

High school diploma or GED
Minimum 5 years of direct business to business sales to include:
Minimum 3 years of quota carrying territory sales experience
18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success
High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points

Preferred Qualifications:

Bachelor’s Degree in Business, Finance, Communication or relevant field of study
Previous Supervisory Experience leading a geographically dispersed workforce
RFP / Proposal experience
Experience using Salesforce
Maturity to drive complex topics with high EQ in challenging environments
Ability to understand different team members and coach, and mentor appropriately
Strong client and account management relationship management skills
Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment
Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
Relevant work experience in technology, corrections, or offender monitoring industry (preferred)
Expected to provide 24/7 support to customers when necessary

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
Occasionally, this position may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$101,101.50 - $115,255.71 per year
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy (http://www.aventiv.com/privacy)

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

support manager jobs in rockford, il

Account Management Team Lead- Northeast

Manager, Care Management

Logistics Leader

General Manager

(USA) Senior Manager I, Operations Improvement, Facility

Business Office Manager (BOM)

Location Manager

Plant Logistics Manager - Belvidere

Supervisor, QA

Area Manager

Operations Manager

Audit Manager

Assistant Community Manager

Registered Nurse, NICU Unit Supervisor

Patient Services Manager

Regional Maintenance Manager

VP, Commercial Relationship Manager

School Business Manager

Business and Compliance Manager

Customer Experience Manager

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