Position Summary: The Operations Support Specialist is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
Compensation: $55k-60k annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Key Responsibilities
- Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
- Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
- Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
- Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
- Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
- Promote additional services and identify growth opportunities to increase billable work.
- Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
- Ensure compliance with all ABM processes, safety standards, and quality programs.
- Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
- Coordinate special projects and support implementation of new processes and technologies.
- Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
- Identify cost-saving initiatives and support vendor/contractor management.
- Develop and deliver employee training programs focused on safety, operations, and customer service.
- Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
- Administer disciplinary actions in accordance with company guidelines.
Qualifications & Skills
Required
- 2-3 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
- Strong customer service, leadership, and interpersonal skills.
- Solid business acumen including budget oversight and cost control.
- Proficiency in Microsoft Office Suite and other job-related technologies.
- Strong verbal and written communication skills.
- Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.
Preferred
- Bilingual (Spanish/English) a plus.
- Bachelor’s degree or equivalent experience.
- Experience working in union environments.
- Familiarity with different systems required.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
