Top 2 It service desk Jobs in Rolla, Mo

Help Desk Technician - Rolla
Brewer Science, Inc. —Rolla, MO
- Online Application
- Inventory management
- Mid-level
- Office
- Disability insurance
- Health insurance
12d

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Help Desk Technician - Rolla

Brewer Science, Inc. -
Rolla, MO

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Job Details

12 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Desktop computer repair
Recycling
Email customer support
Technical support via phone
Inventory management
Technical documentation
Software deployment
In-person customer service
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
E-waste
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Computer networking
Technical customer support for office equipment
Technical support via email
Desktop administration
Escalation handling
2 years
Peripheral hardware support
Ticketing system technical support
IT infrastructure planning

Full Job Description

Brewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets. We are currently seeking a purpose-driven candidate with an ownership mentality to fill an open position as a Help Desk Technician. This position will be located in Rolla, MO.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Summary:
Help Desk Technicians provide IT support to employees in response to requests and create documentation. They also participate in planning, design, documentation, and assembly of IT systems and infrastructure at Brewer Science.

Responsibilities:

Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket, or chat.
Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.
Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.
Identify and escalate more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.
Assist users with basic training and guidance on software applications, system features, and best practices.
Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
Collaborate and work with the enterprise applications and IT Operations teams.

Education & Credentials:

2+ years of related experience or
An equivalent combination of education and experience.

Benefits
At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corp™, and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive benefits including:

Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
Paid leave, including community service leave, wellness breaks, and other special leave
Employee stock ownership, 401k, and bonus plans
Educational assistance & employee assistance program

Application Process: To apply for this position please complete the online application. This position is open until filled. Screening will begin immediately.

Equal Employment Opportunity - M/F/Disability/Veterans

Apply Now

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Help Desk Technician - Rolla

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