Franchise Success Manager — LOKE
300 pizza franchisees. One person they know by name. That’s you.
Location: Sterling Heights, MI (metro Detroit) — onsite at the Jet's Pizza head office 1–2 days a week, otherwise remote
Type: Full-time
Travel: Regular travel to franchise stores across the US during rollouts, including California
About LOKE
LOKE builds branded ordering, loyalty and marketing apps for hospitality. We pull mobile payments, order-ahead, loyalty and customer marketing into one platform that plugs straight into a brand’s point of sale — so operators get more spend, more footfall and a direct line to their customers.
We already power brands like Shake Shack, Nando’s and Baskin Robbins across Australia, the UK, Singapore and New Zealand. Now we’re growing fast in the US with some of the best pizza brands in the country — Jet’s Pizza, Mountain Mike’s, Vocelli and more.
Between them that’s thousands of stores, and almost all of them are owned and run by independent franchisees. Real people, running real businesses, with their own money on the line. They don’t want a vendor. They want someone in their corner.
The role
You are the face of LOKE to the Jet’s Pizza franchise community.
Not a support inbox. Not a quarterly business review. A person who walks into a store, knows the owner’s name, remembers that their Friday nights are chaos and their app orders doubled last month — and can tell them exactly why that happened and how to do more of it.
You’ll be based between the Jet’s head office in Sterling Heights and the road. Some weeks that’s two days in the office with the brand’s ops and marketing teams; the rest out visiting stores, running franchisee sessions and building the relationships that make this whole thing work.
Here’s the thing about franchise networks: they run on trust and word of mouth. One franchisee who loves what LOKE has done for their store is worth more than any deck we could build. Your job is to create a lot of those franchisees — and make sure everyone else hears about it.
This is a relationship job with a commercial edge. You’re not closing new logos, but you are selling every single day: selling the value of the platform, selling adoption, selling the reason a busy owner-operator should push loyalty sign-ups at the counter this month. If you like people, like pizza, and like the feeling of walking out of a store having genuinely made someone’s week better, you’ll enjoy this.
What you’ll do
- Be the point of contact. 300 franchisees should know exactly who to call, and you should be the person they want to call. Fast, warm, straight-talking.
- Get in stores. Regular visits across the network — not a quick hello, but real time with owners and crews. Understand how they actually run their shifts and where LOKE fits.
- Sell the wins. Every month LOKE delivers results — orders, redemptions, repeat customers, incremental spend. Turn those numbers into a story franchisees care about and take it to them in person, on webinars, in the Jet’s newsletter, wherever they’ll listen.
- Build the community. Make LOKE something franchisees talk to each other about. Champion the early adopters, get them presenting to their peers, create a bit of healthy competition between stores.
- Drive adoption store by store. Know who’s flying and who’s flat. Chase the laggards, understand why, and coach them into the habits that work.
- Bring the feedback home. You’ll hear things on the floor that never reach a support ticket. Get that back into LOKE — to product, engineering and leadership — clearly and often.
- Be in the room at Jet’s. Build strong working relationships with the brand’s ops, marketing and IT teams. The best problems are the ones solved over a coffee before they become an escalation.
- Support rollouts. As new stores go live you’ll be the friendly face on the ground — running training, keeping owners confident and calm, and making sure the first two weeks feel easy.
- Represent LOKE. Franchise conventions, regional meetings, owner groups. If Jet’s franchisees are in a room together, LOKE should be there and it should be you.
What you’ll bring
- You’re a natural with people. You build rapport quickly, you’re comfortable in a room full of strangers, and people tend to remember you. This is the non-negotiable one.
- You can sell a story. Not a hard sell — a compelling one. You can take a set of numbers and make an owner-operator genuinely excited about what’s possible.
- 3+ years in a customer-facing commercial role — franchise business consulting, field sales, business development, multi-unit restaurant operations, account management or similar. Restaurant, hospitality or retail experience is a big plus.
- You get small business owners. You know that a franchisee’s biggest concerns are labour, food cost and getting through a Friday rush — and you can position LOKE against those realities, not against a feature list.
- You’re comfortable enough with tech. You don’t need to be technical, but you do need to be confident demoing an app, walking someone through settings, and knowing when to pull in our support or engineering team.
- You’re organised. 300 relationships is a lot of plates. You keep notes, you follow up, you don’t drop things.
- You’ll actually enjoy the travel. A good chunk of this job is a car, a route and a list of stores. That should sound fun to you, not like a chore.
- Based in metro Detroit (or ready to relocate), able to be at the Sterling Heights office regularly, and happy to travel.
Nice to have: experience inside a franchise system, multi-unit restaurant management, POS or mobile ordering platforms, or a background running community/field programmes at scale.
How we’ll know it’s working
- Franchisees pick up the phone to you before they raise a ticket.
- Adoption and loyalty sign-ups climb across the network, store by store.
- Jet’s corporate treats you as part of their team, not as a supplier.
- When we launch the next brand, franchisees at Jet’s are the ones telling them LOKE is worth it.
Why LOKE
- Real ownership. You’ll shape how hundreds of American pizza stores connect with their customers — and you’ll see the impact on real businesses, not a dashboard.
- A small, fast team that ships. We value getting things done over endless process.
- Direct line to product and engineering. What you hear in stores actually changes what we build.
- A genuinely people-first culture. We love people, we back each other, and we keep it real.
Pay: $68,095.58 - $82,007.58 per year
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Willingness to travel:
Work Location: Hybrid remote in Sterling Heights, MI 48310
