Top 109 Senior customer service advisor Jobs in Sacramento, Ca

Client Success Manager
Larkin Benefit Administrators —Roseville, CA
- $70,000 - $107,640 a year
- Full-time
- Microsoft Word
- Research
- Mid-level
1d
Sustainability Operations Admin
CR Sustainability, Inc. —Sacramento, CA
- $26 - $28 an hour
- Full-time
- Spanish
- Customer service
- Mid-level
Quick Apply
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
ANALYST II
Department of Human Resources —Sacramento County, CA
- $6,031 - $7,775 a month
- Online Application
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
10d
ANALYST II
Department of Transportation —Sacramento County, CA
- $6,031 - $7,775 a month
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Writing skills
- Travel reimbursement
8d
MANAGER I
State Controller's Office —Sacramento County, CA
- $8,715 - $9,899 a month
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Opportunities for advancement
7d
Home Loan Senior Processor
Golden 1 Credit Union —Sacramento, CA
- $30.76 - $36.00 an hour
- Full-time
- Remote
- 5 years
- Research
- High school diploma or GED
Quick Apply
Senior Customer Service Advisor
BAY CITY EQUIPMENT INDUSTRIES INC —Galt, CA
- $35 - $40 an hour
- On call
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Enterprise Client Success Manager
MyOutDesk —Sacramento, CA
- Full-time
- 11+ years
- Office
- Organizational skills
Quick Apply
8d
Senior Residential Advisor
ADAMS AND ASSOCIATES INC —Sacramento, CA
- $24.17 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Market Leader, Business Cards & Payments (NorCal & Oregon)
Capital One —Sacramento, CA
- Email
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
Healthcare Account Executive - Sacramento
A Place for Mom —Sacramento, CA
- $115,000 a year
- Full-time
- Hybrid work
- Skilled nursing facility
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
INFORMATION TECHNOLOGY SPECIALIST III
California Correctional Health Care Services —Sacramento County, CA
- $9,507 - $12,740 a month
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Driver's License
- Free parking
10d
Vans: Senior Key Account Manager
Vans —Sacramento, CA
- $114,400 - $143,000 a year
- Full-time
- Remote
- 7 years
- Fair chance
- Senior level
Quick Apply
1d
Director , Product Management - AI Claims Platform
CVS Health —Sacramento, CA
- $144,200 - $288,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Client Success Manager
The Larkin Company —Roseville, CA
- $70,000 - $107,640 a year
- Microsoft Word
- Research
- Mid-level
20h
Maintenance Planning Manager
UC Davis Health —Sacramento, CA
- $8,125 - $15,225 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Continuing education credits
- Paid holidays
Business Strategy Manager
Deloitte —Sacramento, CA
- $155,600 - $306,800 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Customer Experience and Service Transformation Advisory Senior Manager
Accenture —Sacramento, CA
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Engineering
- Paid holidays
- Disability insurance
12d
Senior Personnel Analyst
City of Sacramento —Sacramento, CA
- $86,090.82 - $121,138.43 a year
- Email
- Customer service
- Office
- 3 years
- Disability insurance

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Client Success Manager

Larkin Benefit Administrators -
Roseville, CA

Apply Now

Job Details

Full-time
$70,000 - $107,640 a year
1 day ago

Qualifications

Microsoft Word
Labor law compliance
Customer relationship building
FMLA
State-specific regulations in benefits management
Leave management
Research
Regulatory legal research
Managing clients in a customer support role
Policy analysis
ADA compliance
Customer engagement
Customer relationship management
Vendor communication
Managing projects
Quantitative analysis
Editing
Disability rights laws

Full Job Description

Description:

Job Title: Client Success Manager

Reports To: Senior Client Success Manager

FLSA Status: Exempt

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward-thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that “we must provide good service”, but instead a genuine passion to provide great service.

The Team

While we are not located in the same physical office, we are a highly collaborative, hardworking team. We have a people-centric focus on our team, as well as a commitment to a fulfilling client experience while balancing interdepartmental needs. We enjoy a refreshing, fun, and supportive work environment; while maintaining a culture which demands high quality, efficiency, and the utmost professionalism. The Customer Success team is responsible for business development as well as ongoing client implementations and relationship management, with a focus being on finding the right long-term partners for The Larkin Company. We work to build strong relationships with our clients starting during the implementation process and continuing throughout the partnership. We partner with every other team at The Larkin Company to effectively support our clients and their evolving needs.

The Role (Expectations)

The ideal candidate will be someone who can demonstrate an appreciation for outstanding customer service and have strong communication skills, show organized work habits, open-mindedness and a strong attention to detail. They should be able to work autonomously in a fast-paced work environment, and also able to contribute to The Larkin Company team, by being a friendly, helpful, and valued team member. Someone who desires to learn and has strong research skills with an exceptional ability to read, interpret, and advise employees/employers on employer policies, federal/state laws and best practice guidance related to leave, ADA accommodations, and claims management. We want someone who will not only work with the Customer Success team to quickly resolve escalations but also be the voice of our client’s needs and working collaboratively with Operations to solve issues. In addition, we would expect them to participate in other company activities and projects to help grow the company and therefore creating broader success for themselves and their colleagues.

Job Duties and Essential Functions:

With minimal to no direction from management, proactively:

Drive strategy with internal stakeholders to ensure that client satisfaction is high while creating sustainable processes and policies with clients and internal business teams
Nurture client relationships beginning with implementation through ongoing partnership by being a trusted partner and strategic advisor. This includes on-site visits/lunches.
Lead client management and implementation calls and ensure all action items are resolved
Drive recommendations on best practices on client policies and processes leveraging Larkin’s benchmarking data
Use good judgement to work with internal stakeholders to resolve internal and external escalations, which may involve challenging conversations and collaboration to address issues and determine solutions, resulting in stronger internal and external relationships
Present to clients in a way that exhibits preparation, strong communication skills, content flow, organization, expertise, and builds client confidence and trust in The Larkin Company
Investigate program scope-creep or change requests, strategizing with internal stakeholders as needed to review and realign program scope and pricing with client
Serve as the main point of contact and project manager for both cross functional internal teams as needed and external teams during the implementation and ongoing partnership and confirm alignment throughout implementation to ensure success (e.g. prep meetings, discussing regulatory research, conducting policy review, etc.)
Deliver management reports and analysis of client programs
Prepare and review service agreement amendments and facilitate review process with internal and external parties, as well as contract updates/negotiation coordination with internal and external parties from start to finish for the entire lifecycle of the contract
Prioritize internal and external tasks and initiatives appropriately and respond to client inquiries in a timely manner
Draft and review assignments created by the Client Success Coordinator and approve all client facing communications
Manage implementation schedule and reorganize tasks to meet objectives as well as present deliverables such as leave packets and process flows
Oversee data feed integration process; manage data feed testing closely in alignment with security protocols
Ability to determine readiness for transition from implementation to program go live and obtain consensus from client and cross functional teams
Mentor Coordinators and provide training as needed
Perform other duties as assigned to meet business needs

Requirements:

Qualifications, Skills and Experience required:

A four-year college degree or a professional certification in a similar or related field preferred, or any equivalent combination of education and related experience is required
At least 3 years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessary
Previous relevant experience in successfully managing client relationships
Strong passion for providing excellent customer service
Willingness to learn and a positive attitude
Excellent organizational, quantitative skills
Proven excellent verbal/written communications skills including active listening and the ability to ask helpful questions to deliver clear and concise insight internally and externally
Relevant experience in presenting and able to pivot from standard presentation as needed
Ability to manage their work across a variety of needs and deadlines
Agility and flexibility to prioritize and adapt accordingly despite changes in scale, scope, or deadline
Excellent follow through in a timely manner, and sound judgement
Demonstrates confidence and professionalism
Excellent attention to detail
Solution driven using creative and diverse ways, while still upholding company values, to approach a problem and answer a question
Strong knowledge of MS Excel and MS Word
Ability to comprehend, edit, and use a variety of informational documents including but not limited to online resources and client policies
Ability to efficiently manage multiple projects
Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients
Ability to communicate effectively and work closely with vendors, fellow team members, managers, and other regardless of team or level
Ability to travel (required)

When this role is being performed at a high level, the Client Success Manager will be viewed as a supportive colleague and a valuable "go-to" resource for our clients as Client Success determines and requests.

Extensive training on FMLA, CFRA, CA PDL, ADAAA, FEHA and other state laws pertaining to leave and ADA administration is a part of the onboarding process.

Compensation details: 70000-107640 Yearly Salary

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Refine Your Search

senior customer service advisor jobs in sacramento, ca

Client Success Manager

Sustainability Operations Admin

Business Member Support Service Center Representative

ANALYST II

ANALYST II

MANAGER I

Home Loan Senior Processor

Senior Customer Service Advisor

Enterprise Client Success Manager

Senior Residential Advisor

Market Leader, Business Cards & Payments (NorCal & Oregon)

Healthcare Account Executive - Sacramento

INFORMATION TECHNOLOGY SPECIALIST III

Vans: Senior Key Account Manager

Director , Product Management - AI Claims Platform

Client Success Manager

Maintenance Planning Manager

Business Strategy Manager

Customer Experience and Service Transformation Advisory Senior Manager

Senior Personnel Analyst

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