Full-Time Wellness Concierge – Membership Sales
Fire & Ice Wellness
Palm Coast, Florida
Full-time | $15–$19 per hour, based on experience
Overview
Fire & Ice Wellness is looking for an energetic, welcoming and sales-motivated Wellness Concierge to become the face of our growing wellness center.
We offer whole-body cryotherapy, red light therapy, infrared sauna and compression therapy designed to help clients escape, recharge and feel better.
The ideal candidate genuinely believes in wellness, self-care and helping people feel younger, healthier and more energized. You should be naturally warm and approachable, comfortable speaking with new people and excited to guide clients toward services and memberships that support their individual goals.
This is not a traditional receptionist position. You will be responsible for creating an exceptional client experience, conducting tours, explaining our wellness services, following up with prospective members and confidently helping clients select and enroll in the right membership.
We are willing to train the right person with an outstanding personality, strong work ethic and genuine passion for wellness. Higher compensation is available for candidates with relevant wellness, fitness, membership-sales or spa experience.
Responsibilities
- Welcome every client with warmth, enthusiasm and professionalism.
- Create a comfortable and inviting experience for new and returning clients.
- Conduct tours of the wellness center and introduce clients to cryotherapy, red light therapy, infrared sauna and compression therapy.
- Ask thoughtful questions to understand each client’s wellness goals, concerns and comfort level.
- Explain the features and potential wellness benefits of each service using approved company information.
- Recommend appropriate services and membership options based on each client’s goals.
- Confidently ask prospective members to enroll and assist them through the signup process.
- Schedule initial visits and help new members create a consistent wellness routine.
- Follow up with prospective clients by phone, text and email after tours, trials and inquiries.
- Contact previous visitors, inactive clients and canceled members when appropriate.
- Promote membership upgrades, additional services and special offers.
- Operate the front desk, answer phones, schedule appointments and check clients in and out.
- Accurately manage memberships, recurring payments, failed payments and client accounts using Mindbody.
- Review client accounts regularly and promptly identify billing or membership issues.
- Maintain accurate notes and records regarding leads, tours, follow-ups and sales.
- Educate clients on how to safely and properly use each modality.
- Help clients feel comfortable trying unfamiliar wellness services.
- Maintain a clean, organized and professional facility.
- Assist with opening, closing, inventory and daily operational responsibilities.
- Build relationships with local gyms, personal trainers, chiropractors, physical therapy offices, salons, spas and other community partners.
- Participate in local events, promotions and community outreach.
- Remain productive during slower periods by following up with leads, reviewing accounts and developing new business relationships.
What We Are Looking For
- A naturally friendly, upbeat and engaging personality.
- Genuine interest in wellness, fitness, longevity and self-care.
- Strong communication skills and the ability to make people feel comfortable.
- Confidence discussing prices, recommending memberships and asking for the sale.
- A proactive personality that looks for ways to help the business grow.
- Professional appearance and conduct appropriate for a customer-facing wellness environment.
- Strong attention to detail, especially when managing memberships and recurring payments.
- Comfort using computers, scheduling systems, email, text messaging and business software.
- Ability to learn new wellness services and explain them clearly.
- Dependability, punctuality and the ability to work without constant supervision.
- Willingness to follow established sales, client-service and operational procedures.
- Ability to receive coaching and continuously improve.
Preferred Experience
Relevant experience may include:
- Membership sales.
- Personal training or fitness-package sales.
- Massage therapy or massage-studio operations.
- Medical spas, Botox clinics or aesthetic-treatment centers.
- Red light therapy, cryotherapy or infrared sauna facilities.
- Chiropractic or physical therapy offices.
- Day spas, salons or wellness studios.
- Boutique fitness studios or membership-based gyms.
- Hospitality, customer service or relationship-based sales.
A massage therapy license, personal-training background or other wellness-related credential is a plus but is not required.
Compensation
Compensation ranges from $15 to $19 per hour, depending on experience and qualifications.
Candidates with limited industry experience but an exceptional personality, strong work ethic and passion for wellness may be hired and trained within the lower portion of the range.
Candidates may qualify for the higher portion of the range if they have demonstrated experience in areas such as:
- Selling recurring memberships or service packages.
- Working in a wellness, fitness, spa or aesthetics environment.
- Operating cryotherapy, red light therapy, infrared sauna or similar wellness equipment.
- Managing client accounts and recurring billing.
- Consistently converting prospective clients into paying members.
There is an opportunity to grow into a Lead Wellness Concierge or Wellness Center Manager position based on performance, reliability, sales results and leadership ability.
Schedule
This is a full-time position. Candidates should have flexibility to work a combination of weekdays, evenings and weekends based on the needs of the wellness center.
How to Apply
Please submit your résumé along with a brief response answering the following questions:
- Why are you interested in wellness, self-care and longevity?
- What experience do you have selling memberships, packages or recurring services?
- Describe a time you helped an undecided customer feel confident making a purchase.
- What would you do during a slow period when no clients are scheduled?
- Which wellness services have you personally used or would you be most excited to learn about?
Selected candidates will participate in a brief role-play involving a facility tour and membership consultation.
Pay: $15.00 - $19.00 per hour
Work Location: In person
