Top 5 Service desk analyst Jobs in Saint Augustine, Fl

Applications System Analyst
Baker Distributing Company LLC —Jacksonville, FL
- Computer Science
- Mid-level
- Office
Quick Apply
12d

Related jobs to explore

Based on your search for service desk analyst

IT Support Center Analyst II | IT - Technical Customer Support
UF Health —Saint Augustine, FL
3+ years of experience in IT technical support, desktop support, or help desk roles. Provides advanced technical support by troubleshooting and resolving…
Applications Analyst
Borland Groover —Jacksonville, FL
Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
Quick Apply
Help Desk Analyst
viva —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
$20.72 - $25.72 an hour
6d

Show more jobs in cities nearby

I want to receive the latest job alert for service desk analyst in saint augustine, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near saint augustine, fl

Application Analyst jobs in Jacksonville, FL

Application Analyst jobs in Clinton, NY

Application Analyst jobs in Remote

Application Analyst jobs in Lincoln, NE

Analyst jobs in Syracuse, NY

Application Analyst jobs in Tacoma, WA

Applications System Analyst

Baker Distributing Company LLC -
Jacksonville, FL

Quick Apply

Job Details

12 days ago

Qualifications

IT user and group management
Meraki
Incident management software
Windows
Change management
Internal employee customer service
Desktop (troubleshooting support)
Computer management
Incident management operations support
Azure AD
Customer support ticket management
UEM
Identity and access management (IAM) solutions
Desktop administration
PowerShell
Shell Scripting
Cross-functional communication
Intune
IT department experience
Ticketing system technical support

Full Job Description

Job Summary

The Application Systems Analyst is responsible for supporting and maintaining enterprise IT systems while serving as the primary escalation resource for the Service Desk. With working knowledge across Windows systems, Microsoft Entra ID, Intune, Meraki networking, and enterprise applications, this role diagnoses and resolves complex technical issues, escalates matters appropriately, and helps ensure stable IT operations. The role also participates in site buildouts, relocations, and other infrastructure initiatives, providing technical support and coordination to meet organizational needs.

Essential Duties/Accountabilities

Serve as the primary escalation point for technical issues and service requests beyond Tier 1 support, resolving complex incidents and escalating to appropriate resources when necessary.
Troubleshoot, diagnose, and resolve issues across Windows server and desktop environments, Microsoft Entra ID, Intune, Meraki networking, and related enterprise systems.
Administer and maintain the organization's IT service management platform, including workflows, ticket routing, service level monitoring, queue management, and process automation.
Support incident, problem, and change management processes in accordance with established IT service management practices, ensuring accurate documentation and timely resolution.
Analyze recurring issues, identify trends, and collaborate with infrastructure teams and stakeholders to support root cause analysis and continuous improvement initiatives.
Develop, maintain, and enhance technical documentation, knowledge base articles, standard operating procedures, and support runbooks.
Perform system administration activities related to employee onboarding, offboarding, user access management, endpoint configuration, and application provisioning.
Provide technical support and coordination for office expansions, relocations, and other infrastructure-related projects, including occasional travel to support implementation and deployment activities.
Collaborate with Service Desk personnel, Infrastructure Engineering teams, application owners, and business stakeholders to support reliable and efficient IT operations.
Participate in process improvement efforts that enhance service delivery, operational efficiency, and the end-user experience.

Requirements:

Qualifications

Associate's degree in Information Technology, Computer Science, a related field, or equivalent combination of education, training, and experience.
Two (2) or more years of experience in systems administration, technical support, IT operations, or a related technology role.
Experience supporting and troubleshooting Windows desktop and server environments, Microsoft Entra ID, Intune, Cisco Meraki, and PowerShell scripting.
Familiarity with IT service management principles and practices; experience working in an ITIL-aligned environment preferred.
Experience using enterprise IT service management or ticketing platforms to manage incidents, service requests, and change activities.
Strong analytical, problem-solving, and customer service skills, with the ability to manage multiple priorities in a fast-paced environment.
Effective verbal and written communication skills and the ability to collaborate with technical and non-technical stakeholders.
ITIL Foundation certification or similar IT service management certification is desired but not required.
Experience supporting office expansions, site buildouts, relocations, or other technology deployment projects preferred.
Experience with workflow automation, endpoint management, or administration of enterprise applications desired.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
Operates computer and telephone equipment for extended periods of time.
Visual acuity is required to perform essential job functions such as basic reading tasks. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.

Quick Apply

Refine Your Search

service desk analyst jobs in saint augustine, fl

Applications System Analyst

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst in saint augustine, fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected