A leadership role with heart.
Come join our team! We’re looking for a Business Office Manager who brings both expertise and warmth to our healthcare community. In this role, you’ll help keep our operations running smoothly while supporting patients, families, and staff with care, compassion, and professionalism. Your work behind the scenes plays an important role in helping our caregivers focus on what they do best—caring for others.
The ideal candidate must be experienced and detail-oriented to lead the administrative and financial operations of our healthcare facility. This role is critical in ensuring efficient front-office operations, accurate billing and collections, and compliance with healthcare regulations. The ideal candidate will bring a strong background in healthcare administration, team leadership, and revenue cycle management.
The Business Office Manager ensures all business office operations are functioning accurately and timely for proper generation of management reports and cash flow. The Business Office Manager will follow legal guidelines and instructions by the medical record service or Health Information Manager to ensure prompt completion, filing, and retrieval of the medical record.
Minimum Qualifications
- Four years of college or equivalent with emphasis on Business Administration
- Minimum of two years of business management experience
- Previous leadership or supervisory experience
- Proficient in Microsoft Office applications which include Outlook, Word, Excel, and PowerPoint
Essential Functions
- Supervision of all office functions including reception, admitting, medical records, accounts payable management, and accounts receivable management. Responsible for staff adherence to all Business Office policies and procedures
- Holds periodic staff meetings to assure coordination of efforts
- Conduct periodic performance reviews on all business office staff
- Monitor work load and personnel needs of business office
- Train, develop, and motivate business office staff
- Prepare and provide analysis of monthly financial and management reports
- Prepare and ensure processing of all invoices in accordance to accounts payable policies
- Monitor cash flow and assists accounting department with monthly analysis
- Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance to center policy
- Disburse and ensure disbursement of cash in accordance to center policy
- Review insurance contracts to assure accurate contractual reimbursement and collections and adherence to business office policies and procedures
- Maintain good working relationships with insurance payors
- Maintain good working knowledge of insurance payors reimbursement requirements and updates business office personnel on an as needed basis
- Maintain inventory of forms and office supplies
- Resolve problems with billings, collections, and medical records
- Prepare analysis reports for annual outside audit
- Maintain all office computer systems and programs
- Responsible for verification that the backup process is maintained on a daily basis
- Ensure that all staff personnel adhere to the center's integrity of data systems policy
- Ensure all computer system warranties, upgrades, and maintenance contracts are maintained
- Review all business procedures and recommends adjustments to Chief Financial Officer on an as-needed basis and as required by regulatory standards
- Monitor fee schedule and submits suggested changes to Chief Financial Officer
- Periodically review computerized fee schedule and that all changes to the fee schedule, once approved, have been implemented in the computer system
- Ensure that yearly coding changes have been made in the computer CPT data file
- Assist Administrator and Business Office Director in the development of annual budget
- Assume any other responsibilities that may be assigned by the Administrator or Business Office Director on an as-needed basis
- Ensure on a daily basis that patients and their relatives are dealt with in a professional and courteous manner by the Business Office personnel
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
The employee must be able to stand and/or walk at least five hours per day.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Join Us
- Be a part of a caring, mission-driven, patient-centered healthcare team
- Work in an environment that values respect, teamwork, and open communication
- Competitive salary and comprehensive benefits
- Opportunities for professional growth and continuing education
Interested?
We'd love to meet you. Apply today and join a team where your skills, leadership, and compassion truly make a difference!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
