Working Title: Quality Control Specialist
Job Class: Human Services Program Representative 2
Agency: Human Services Dept
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Job ID: 96460
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Location: St. Paul
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Telework Eligible: Yes
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Full/Part Time: Full-Time
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Regular/Temporary: Unlimited
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Who May Apply: Open to all qualified job seekers
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Date Posted: 08/19/2026
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Closing Date: 09/04/2026
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Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
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Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG) - BGS EAA Quality QM
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Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
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Classified Status: Classified
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Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
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FLSA Status: Nonexempt
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Background Studies Division (BGS) in the Office of Inspector General has an opening for a Quality Control Specialist to join our highly collaborative Quality Management (QM) team. Through the application of quality management methods, principles, and techniques, this position serves as a principal quality control specialist coordinating comprehensive quality control activities and analysis for the statewide Background Studies program and system(s) including but not limited to, quality reviews, process control and analysis, and monitoring of system misuse. The position uses data trending methods and knowledge of state and federal program requirements to perform activities that support the achievement of high-quality standards and the efficacy of Background Studies program products, services, systems, and processes while ensuring conformance with state and federal statutes and regulations that traverse publicly funded healthcare and human services programs.
Responsibilities include but are not limited to:
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Lead planning, development, and implementation of comprehensive quality control activities and initiatives within the Background Studies program and the complex DHS background study system(s) used by and required for multiple state-wide agencies.
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Coordinate and evaluate performance and process data, trends, and other ongoing practices to ensure increased program efficiency, effectiveness, and stakeholder satisfaction. Develop reports to ensure quality control and quality improvement through enhanced data-driven system and process monitoring.
- Maintain overall monitoring of provider misuse of the NETStudy 2.0 system. Recommend quality control strategies and collaboratively develop integrated processes for addressing system misuse.
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Collaborate with QM team members and other division staff to perform root cause analysis; identify, analyze, and propose solutions for underlying causes of problems or inefficiencies in BGS processes, systems, or operations.
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Assess quality findings and develop recommendations regarding Background Studies policy, service delivery, technology systems/system use, and compliance-related processes, collaborating with affected programs and agencies as appropriate.
- Maintain up-to-date knowledge of complex multi-program regulations, policies, and procedures.
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Work with staff and representatives from Office of Inspector General (OIG) divisions, Department of Human Services (DHS), other state agencies, counties, tribal communities, and other stakeholders as appropriate to support compliance with applicable state and federal background study laws, rules, regulations, and standards.
**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**
Three (3) years of quality management experience in a compliance or regulatory work unit.
AND
Experience must demonstrate the following:
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Working with quality management systems, including methods, principles and techniques.
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Working knowledge of quality management standards and government compliance.
- Monitoring data against benchmarks for process standardization, root cause analysis, or performance improvement.
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Preparing reports and/or data by gathering, analyzing, and/or summarizing relevant information or findings.
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Analyzing and interpreting statutes, regulations, and/or policy guidance, particularly regarding publicly funded health and human service programs.
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Using computers/software applications, including collaborative platforms such as SharePoint, WebEx; and/or Microsoft applications: Word, Excel, Outlook, PowerPoint, Access, and/or Teams.
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Any certification in Quality Management, Project Management Professional (PMP), or other business process improvement (Six Sigma, Kaizen, etc.)
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Certified in Criminal Justice Information System (CJIS) Security Awareness.
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Knowledge of the Office of Inspector General’s (OIG) regulatory, compliance, and program integrity focus; and its relationship to Department of Human Services (DHS).
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Knowledge of the Human Services Background Studies Act, MN Statutes, Chapter 245C.
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Ability to understand and quickly process data, policy, and research questions.
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Possess analytical abilities and apply critical thinking skills in determining courses of action.
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Demonstrated skills in research, decision-making, meeting facilitation, and public speaking.
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Variety of experiences working effectively with others from different backgrounds and cultures.
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
- Criminal background check
- Reference check
- Fingerprinting check (MNJIS/CJIS)
Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Corey O'Connell at
[email protected].
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at [email protected].
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN
[email protected] for assistance.
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
