Top 575 Customer support & client services Jobs in Salem, Va

Area Catering Sales Manager Holiday Inn & Courtyard Roanoke
Kalyan Hospitality —Roanoke, VA
- $45,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
Quick Apply
5d
FT Unarmed Security Officer - $15.50/hr
Sunstates Security —Salem, VA
- $15.50 an hour
- Weekends as needed
- Customer service
- Military
- US work authorization
- Paid holidays
- Health insurance
7d
Retail Merchandiser
The Retail Odyssey Company —Salem, VA
- $14 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Retail Merchandiser Team Lead
SAS Retail Services —Salem, VA
- $17 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
PT Unarmed Weekend Security Officer - $18.75/hr
Sunstates Security —Roanoke, VA
- $18.75 an hour
- Part-time
- Customer service
- Military
- US work authorization
- Paid holidays
- Health insurance
Customer Service Technician (Part-Time) - Roanoke CSC 02632, 03149, 03877
Department of Motor Vehicles —Roanoke, VA
- $19.72 an hour
- Part-time
- Background check
- Computer literacy
- Driving
12d
Data Entry Clerk - Billing I
Quest Diagnostics —Salem, VA
- From $17.20 an hour
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
Assistant Property Manager
VEST Residential —Salem, VA
- $23 - $25 an hour
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
13d
Patient Registrar
LewisGale Medical Center —Salem, VA
- $15.00 - $19.82 an hour
- Weekends only
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Blood and Supply Transportation Courier (Roanoke)
The Blood Connection —Roanoke, VA
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Billing Specialist
Universal Health Corporation —Roanoke, VA
- $20 - $22 an hour
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
Quick Apply
Part-Time Sales Associate
R.P. Fralin, Inc. —Hollins, VA
- $20 an hour
- Part-time
- Background check
- Residential
- Contracts
Quick Apply
5d
Part-Time Retail Sales Associate
KOHLS —Roanoke, VA
- $13.00 - $18.80 an hour
- Part-time
- Writing skills
- Merchandising
- 16+ years old
- Disability insurance
- Dental insurance
Remote Response Associate, Roadside Assistance (CSR)
Agero —Roanoke, VA
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
1d
ER Discharge Coordinator
BLUE HILLS ER —Roanoke, VA
- $33,446.40 - $50,169.60 a year
- Full-time
- Urgent Care
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
Recruiter -IHA - 0034437
Manpower Internal —Roanoke, VA
- Customer service
- Office
- High school diploma or GED
Community Manager
Asset Living —Roanoke, VA
- $72,000 - $79,500 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
14d
Security Officer Unarmed Full Time
Allied Universal —Salem, VA
- $18.67 an hour
- Full-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
7d
Customer Success Specialist
MicroCAD Training & Consulting —Roanoke, VA
- Mid-level
- Product management
- In-person
- Health savings account
- Disability insurance
Retail Sales Representative
SAS Retail Services —Roanoke, VA
- $17 - $20 an hour
- Full-time
- 18 years or older
- No experience needed
- Ability to lift 50 pounds
- Health insurance
- Dental insurance

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customer support & client services jobs near salem, va

Area Catering Sales Manager Holiday Inn & Courtyard Roanoke

Kalyan Hospitality
Roanoke, VA

Quick Apply

Job Details

Full-time
$45,000 a year
5 days ago

Qualifications

Customer relationship building
Team leadership
Managing projects
Community relationship building

Full Job Description

This role will be part of our area cluster sales team for three hotels with a specific focus, overlooking duties for multiple properties. The Richmond cluster team is Marriott Brand heavy. We have opportunities with Marriott, Hilton and IHG. Prior hotel experience is a requirement for this position.

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Sales Manager is responsible for an assigned market segment associated with group sales and meeting room facilities. Independently responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales and/or Sales Leaders. Also performs a range of duties including the sales call process for leads, selling group blocks, processing, and servicing all requests for groups, handling all group customer inquiries, and producing status reports.

ESSENTIAL FUNCTIONS:

The sales manager works closely with the assigned sales team to execute the following tasks:

Guest Service

Projects a professional image of the hotel (dress, appearance, hygiene, etc.)
Has a friendly, personable style with guests. Anticipates customer needs before they ask.
Responds promptly and follows through on guest concerns in an effective and friendly manner.
Maintains professionalism regarding written correspondence and telephone etiquette for self and sales department.

Technical Knowledge

Conducts direct selling activities in accordance with assigned sales activity and room night production goals.
Knowledgeable of and practices effective telemarketing for segmentation focus.
Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing”.
Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.
Knowledge of hotel facilities including guest room and function room size and occupancy limits. Effectively communicates hotel products to guests.
Knowledgeable of all hotel brand marketing programs
Knowledgeable of reservation procedures, including group blocks, Central Reservations System, and property management system, etc. Can check a guest in or out of the hotel.
Knowledgeable in billing and credit policies and procedures.
Understands and effectively analyzes/oversees hotel/group booking pace to maximize yield.
Compiles weekly and monthly reports as required by the Director of Sales or leadership.
Report any Revenue management concerns to Director of Sales or revenue team; manage blocks effectively.

Sales Operation

Prepares sales contracts and proposals, maintains accurate sales files, prepares, and distributes correspondence to clients within hotel staff, and maintains trace system.
Effectively handles solicitations for new business with in-house prospecting efforts.
Skillfully manages relationships with hotel’s top accounts in support of hotel efforts.
Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.
Maintains accurate sales files, production reports, and sales PMS and/or trace system.
Ensures sales files are effectively worked and maintained to company standards. Ongoing sales efforts communicated on paper call log if electronic system not available.
Attends and contributes to hotel revenue management meetings. (minimum 2-monthly)

Meets sales goals; develops and implements monthly sales action plans.

Understanding and knowledge of Kalyan’s sister hotels with the ability to cross reference and share sell group and meeting opportunities.

Marketing/Business Planning

Completes all weekly and monthly reports accurately and timely.
Effectively conducts market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Manager. Understands and can draw accurate conclusions from Smith Travel Research Reports (STR).
Understands and helps determine hotel pricing and rate improvement strategies.

Community Relations

Maintains communication with competitive hotels, Convention & Visitors Bureau, and Chamber of Commerce (etc.) as directed by the Director of Sales or leadership.
Participates in community activities, employee activities, and guest events as directed by the Director of Sales.

Inter-Departmental Relations

Coordinates and maintains effective relations with other departments in the hotel to promote excellent guest service.
Is aware of all departments’ roles and responsibilities. Coordinates with other departments on joint tasks as they relate to sales, particularly front office.
Attends and participates in weekly staff meeting, ensuring all other departments are aware of hotel sales efforts, promotions and booking/group activity.

Requirements

Prior sales and/or marketing experience is strongly preferred.
Prior hospitality experience is preferred.

Prior experience with hotel computer systems, analytical tools, and spreadsheet programs is preferred.

Prior event/meeting/conference experience is a plus.
Ability to plan, organize, and lead the activities of others.
Strong initiative and work ethic.
Strong multitasking and organizational skills.
Punctual, reliable, and regular attendance mandatory.
Strong attention to details.
Customer-service oriented.
Ability to work in a fast-paced environment.
Excellent communication skills – verbal and written.
Excellent interpersonal skills and relationship building skills.
Excellent time, problem solving, and project management skills.
Desire to learn and development new skills.

Quick Apply

Refine Your Search

customer support & client services jobs in salem, va

Area Catering Sales Manager Holiday Inn & Courtyard Roanoke

FT Unarmed Security Officer - $15.50/hr

Retail Merchandiser

Retail Merchandiser Team Lead

PT Unarmed Weekend Security Officer - $18.75/hr

Customer Service Technician (Part-Time) - Roanoke CSC 02632, 03149, 03877

Data Entry Clerk - Billing I

Assistant Property Manager

Patient Registrar

Blood and Supply Transportation Courier (Roanoke)

Billing Specialist

Part-Time Sales Associate

Part-Time Retail Sales Associate

Remote Response Associate, Roadside Assistance (CSR)

ER Discharge Coordinator

Recruiter -IHA - 0034437

Community Manager

Security Officer Unarmed Full Time

Customer Success Specialist

Retail Sales Representative

I want to receive the latest job alert for customer support & client services in salem, va

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