Top 24 Information technology service desk Jobs in Salem Or

Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
- $7,911 - $12,237 a month
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
8d
US Virtual - Customer Service Associate (Healthcare)
VXI Global Solutions —Salem, OR
- $17 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
6d
Heavy Equipment Diesel Mechanic
Bailey Heavy Equipment Repair —Oregon
- $30 - $45 an hour
- Overtime
- Background check
- Clean driving record
- Mechanic experience
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
Quick Apply
Patient Access Representative - Imaging Front Desk
Santiam Hospital & Clinics —Stayton, OR
- $20.00 - $28.52 an hour
- Hospital
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Technician
KELLEY CREATE —Salem, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Albany, OR
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
IT Support Technician
Elk Creek Forest Products —McMinnville, OR
- $23 - $29 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Patient Access Rep - Clinic
Santiam Hospital & Clinics —Stayton, OR
- $20.00 - $28.52 an hour
- Hospital
- Computer literacy
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Remote - Spanish Bilingual Healthcare Call Center Representative
VXI Global Solutions —Salem, OR
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
Audio Technician (McMinnville, OR)
Northland Hearing Centers, Inc. —McMinnville, OR
- $20.36 - $23.63 an hour
- 3 years
- High school diploma or GED
- Clinic
Quick Apply
[POOL] PT Faculty, Library
Linn-Benton Community College —Albany, OR
- Part-time
- Background check
- Research
- Mid-level
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance

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Helpdesk Technician
Salem Clinic PC —Salem, OR
This role calls for strong customer service, clear communication, and solid troubleshooting instincts in a fast-paced environment.
$22.35 - $28.65 an hour
2d
Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
IT Service Delivery Optimization: Strong background in driving continuous improvement initiatives, process development, and service level performance within a…
$7,911 - $12,237 a month
8d

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Information Technology Apprentice
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development…
$24.88 an hour
2d
Information Technology Apprentice (Data Services)
State of Ohio - Administrative Services —Columbus, OH
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development…
$24.88 an hour
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Information Technology Service Desk Manager

Oregon State Department of Police
Salem, OR

Apply Now

Job Details

Full-time
$7,911 - $12,237 a month
8 days ago

Qualifications

Managing technical support teams
Staff supervision
Mobile device support
Performance improvement leadership
Team member evaluation
Technical support via phone
Managing teams in a customer support role
Coaching
Staff scheduling
IT service management
Team scheduling
Performance feedback (performance evaluation method)
Mid-level
Team development
Hiring
Policy & process development
Bachelor's degree
Desktop (troubleshooting support)
Team training
Incident management operations support
Customer support ticket management
Mentoring
Call monitoring
Schedule creation
Customer support
Technical training
Operational excellence initiatives
Leadership
2 years
Call center management

Full Job Description

Initial Posting Date:

07/23/2026

Application Deadline:

08/06/2026

Agency:

Oregon State Department of Police

Salary Range:

$7,911 - $12,237

Position Type:

Employee

Position Title:

Information Technology Service Desk Manager

Job Description:

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Information Technology Service Desk Manager position. This position is an in-office position without the opportunity for a hybrid or remote work schedule.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact [email protected] and reference REQ-203991.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Summary of Job Duties:

In this position, you will manage daily operations of the Oregon State Police Information Technology Service Desk functions including call center support, desktop/mobile device terminal support in the field and headquarters, and support of all agency telephones and mobile computing devices in a manner that is consistent with the values of accountability, transparency and a commitment to high quality service delivery. Your responsibilities will include assigning work, developing work procedures consistent with agency policy, establishing work schedules, and monitoring work performed by subordinates in order to meet established goals, objectives and target dates. In this position, you will also evaluate the quality of customer service that staff provide; perform routine supervisory functions; conduct staff meetings; prepare instruction and training for line staff; and resolve disputes within the working unit. You will continuously monitor performance of the unit and seeks out process improvement and efficiencies.

Minimum Qualifications/Eligibility Requirements:

Five years of lead work, supervision, or progressively related experience; OR two years of related experience and a bachelor's degree in a related field.

Note: If you are selected to move forward in the selection process, you must provide official transcripts from all institutions of higher education that were used in the award of your degree.

Preferred Skills:

Call Center / Help Desk Leadership: Proven experience managing or leading a high-volume call center, service desk, or help desk environment, with a strong understanding of SLAs, ticket management, and customer support metrics.
Team Management & Leadership: Demonstrated management experience leading technical support teams, including hiring, coaching, mentoring, and developing IT support staff.
Performance Management: Hands-on experience with performance management processes, including setting KPIs, conducting performance reviews, implementing improvement plans, and driving team accountability.
On-Call & Incident Management: Experience managing or participating in 24/7 on-call rotations, major incident response, and ensuring rapid resolution of critical issues outside of normal business hours.
IT Service Delivery Optimization: Strong background in driving continuous improvement initiatives, process development, and service level performance within a service desk or technical support environment.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Selection Process:

The process will be comprised of the following evaluation assessment (subject to change).

Interview

How to Apply:

Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application. You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position. In addition to a resume, you must submit a cover letter – no more than two pages in length – addressing how you meet each preferred skill for this position. Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application. Please submit these documents in either MS Word or PDF format. Documents submitted in formats other than MS Word or PDF will not be reviewed and will result in disqualification of your application. Please only attach documents that are requested in this posting. Any additional documents that are submitted at this stage, will not be reviewed. After applying be sure that you answer the questionnaires related to citizenship and Veteran’s Preference points. In order to receive Veteran’s Preference points, this is a required questionnaire.

The Oregon State Police does not offer visa sponsorships.

U.S. Veteran and/or Oregon National Guard Servicemember Status Designation

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

For more information, please visit Veterans Resources.

Additional Information:

Diversity, Equity, and Inclusion at OSP

Background Hiring Information

Employee Benefits

Pay Equity Information & Resources

What You Need to Know to Get the Job

Apply Now

Refine Your Search

information technology service desk jobs in salem or

Information Technology Service Desk Manager

US Virtual - Customer Service Associate (Healthcare)

Heavy Equipment Diesel Mechanic

Help Desk Analyst

Patient Access Representative - Imaging Front Desk

Help Desk Technician

Help Desk Support (Remote)

IT Support Technician

Patient Access Rep - Clinic

Remote - Spanish Bilingual Healthcare Call Center Representative

Audio Technician (McMinnville, OR)

[POOL] PT Faculty, Library

Military Service - U.S. Navy, Information Technology Professional

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