Director of Operations & Pediatric Pelvic Floor Coordinator, OT or PT:
-Ready to leverage your organizational and leadership skills to take the next step in your career?
-Attracted to the idea of joining an innovative non-profit practice where the model is based on quality patient care and specialty programming and not volume?
-Interested in a dual role of patient care and administrative leadership responsibilities?
Reach for the Top Therapy Services is a rapidly growing outpatient pediatric rehabilitation clinic that is looking for the right experienced candidate to join our highly skilled team. We are seeking a skilled and licensed occupational or physical therapist. We offer 20 therapy services and specialty programs including mental health services, physical, occupational, speech, feeding, aquatic, telehealth, hippotherapy, music therapy, and more.
We are a close-knit, supportive, and collaborative group of professionals! So, if you love children, enjoy working closely with families, recognize the importance of a relational-based play model, have a keen eye for numbers and have a strong background in operations, you may be the right fit for our team.
Under a transformational leadership approach established in 2021, Reach for the Top is committed to empowering team-members in an environment where voices are heard and ideas are valued as we aim to provide high-quality care to the children and families we serve and lead the way as an employer of choice.
The Director of Operations & Pediatric Pelvic Floor Coordinator position for our nonprofit therapy clinic is responsible for overseeing the daily operations and ensuring the organization achieves its mission and goals.
OPERATIONS RESPONSIBILITIES:
-Work with the executive director and director of clinical services to inform and implement strategic plans and operational objectives.
-Oversee the daily workflow of the administrative and clinical departments.
- Develop and implement strategies to improve operational efficiency and effectiveness with process, policy, and paperwork for staff and families.
-Oversee daily operational functions to ensure efficiency, consistency, and alignment with organizational goals, while maintaining a strong focus on cost management and profitability.
-Analyze financial and operational metrics to monitor performance, identify trends, and implement strategies that reduce expenses and strengthen the organization’s bottom line.
- Identify opportunities for business development and growth
-Develop and manage budgets, forecasts, and financial reports, ensuring responsible allocation of resources and accountability across departments.
-Oversee the on-going assessment of the quality and impact of the organization’s programs and projects.
- Ensure compliance with industry regulations and standards
- Monitor key performance indicators and implement corrective actions as needed to ensure arrival rates and billable hour metrics are met
- Foster a culture of continuous improvement and innovation
- Negotiate contracts and agreements with vendors and suppliers
-Overseeing the administrative functions of the organization, including budgeting, reporting, payroll, and compliance, in collaboration with the Executive Director.
-Monitor and seek regular employee feedback regarding space, tools, supplies, room design, and virtual space availability, ensuring cost effective utilization and effectiveness.
-Work with IT to ensure that all computers and clinic devices, are updated, secure, working, and problem solve challenges as they arise.
-Oversee on-going training and compliance in all workplace policies for safety and effectiveness through the Safety Committee and in collaboration with the Director of Clinical Services.
-Manage and maintain a safe and clean working environment.
-Oversee and on-going training in efficiency and time management with EMR system, updating templates as needed, training staff and obtaining feedback.
-Ongoing development of handouts and trainings to improve understanding of company policy, chain of command, performance & expectations clarity and mission/vision engagement for staff.
- Lead regular monthly staff meetings, collaborating with leadership team to plan agenda.
-Work closely with the Director of Clinical Services to oversee and support team performance in clinical team’s job duties to meet company goals. Identifying challenges and barriers and collaborating on actions to remedy.
-Develops and implements marketing activities to promote referrals for departments as needed
-Lead one, hour long lunch and learn each month, with a focus on safety and/or clinic effectiveness.
-Supervision and support the staff and volunteers who carry out the organization’s activities and services.
-Establishing and maintaining relationships with external partners, stakeholders, and community members.
-Perform management activities including interviewing, hiring, evaluating, and terminating department staff members in conjunction with the Executive Director and Director of Clinical Services.
-Comply with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions
CLINICAL RESPONSIBILITIES:
-Provides strengths based 1:1 direct care to patients birth through 20 years of age, 50-60% schedule rate.
-Evaluation of children using standardized tools and clinical observation
-Best practice standards re: confidentiality, client care, and treatment planning/implementation.
-Completing all evaluation reports, plans of care, daily notes, and any other paperwork necessary in the treatment of children within 3-5 business days as outlined in Clinical Staff Expectations and Guidelines
-Ensuring accuracy and medical necessity in all medical documentation
-Collaborate with child's care team as needed for best outcomes
-Work with a variety of family cultures respectfully, modeling that expectation for staff.
-Utilize a trauma-informed background to meet the needs of the children and their families
-Recognize and advocate for individual differences, especially with the neurodivergent population.
-Evoke a trustworthy, dependable and playful denmeanor, committed to providing top-quality pediatric therapy services
-Participation in specialty programming as desired: hippotherapy, aquatics therapy, outdoor therapy, group therapies, sensory gardening, and more. (Additional training provided)
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Master’s degree and at least 7 years of clinical experience with at least 3 years in outpatient pediatric clinic management in a supervisory capacity, non-profit experience preferred.
Orthopedic or neurorehabilitation focus preferred.
Minimum 2 years pelvic floor experience required. Ultrasound preferred but open to training.
EXPERIENCE:
Outpatient rehabilitation operations and management
Pediatric clinical experience
Supervisory experience
Non-profit experience preferred but not required
KEY COMPETENCIES:
Passion for the mission and vision of the organization.
Proven experience in operations management, preferably in a leadership role
Strong knowledge of rehabilitative services
Strong ability to interpret financial data, budgets, and operational metrics
Ability to uses quantitative analysis and performance metrics to identify trends and evaluate operational performance
Strong project management skills with the ability to prioritize tasks and meet deadlines
Excellent leadership abilities with a track record of building high-performing teams
Demonstrated success in process improvement initiatives
Strategic thinker with the ability to analyze complex problems and develop innovative solutions
Strong business acumen with a focus on financial performance
Ability to negotiate effectively and build strong relationships with stakeholders
Knowledge of nonprofit accounting, finance, legal, and regulatory issues.
Strong problem-solving skills
Ability to work collaboratively with diverse teams and stakeholders.
Ability to determine appropriate course of action in more complex situations
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all medical, financial, and legal information
Ability to complete work assignments accurately and in a timely manner
Strong interpersonal skills and ability to communicate effectively, both orally and in writing
Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Proficient Computer skills
EMR experience
PHYSICAL REQUIREMENTS
Ability to stand, sit, walk, squat, bend for extended periods of time and lift up to 30 pounds on occasion
Additional Benefits
- $2000 bonus after the successful completion of your 90-day review and a $3000 bonus after the successful completion of your annual review - all bonuses contingent on sign-on bonus agreement
- $2000 CEU stipend to train in ultrasound use in pelvic floor
- Generous Paid Time Off Package, including additional PTO earned for leading a specialty program
- 6 Paid Holidays (NYD, Memorial Day, 4 of July, Labor Day, Thanksgiving, Christmas)
- Paid blocked documentation time
- Flexible Schedule Options including: Ability to build your own schedule including location of doc time, work from home as outlined within Reach’s policy (i.e. due to illness or weather), flex hours within same week to decrease PTO usage
- PTO buy back annually of up to 20 hours
- Access to neuro-affirming course work
- Mentorship provided immediately upon hire
- Anthem Health Insurance Plan with $4,000 employer contribution
- Dental Insurance with employer contribution
- Company Sponsored Life Insurance Policy
- Short-Term Disability
- 401K with 1% match
- Parental leave package
- We are a 501c3; eligible for federal Non-Profit Student Loan Forgiveness
- Weekly mentoring and professional development training provided at all levels
- Continuing Education Reimbursement
As the Director of Operations, you will have the opportunity to make a significant impact on our organization's success by driving operational excellence and leading our team to achieve our strategic goals. If you are a results-oriented leader with a passion for operations management, we encourage you to apply.
Anticipate a minimum 6 hour interview process including phone interviews, observation hours, and formal multi-hour interviews. Process will also include written responses.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
All applicants must have reliable transportation to work and have a demonstrated history of reliability in prior employment. Any candidate who is offered a position will be required to submit to a background check.
https://reachftt.org/
Job Type: Full-time
Pay: $94,000.00 - $104,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
Ability to Commute:
- Dover, NH 03820 (Required)
Work Location: In person
