Build a Career in Medical Aesthetics
At OHMI Anti-Aging Center, we are building a growing medical aesthetics company centered on exceptional client care, clinical excellence, and continuous improvement. Led by Dr. Maxwell Jen, OHMI guides clients through customized, long-term treatment plans rather than one-time services, delivering natural and lasting results.
This is not a traditional receptionist or front desk position — it combines luxury client service, sales, administration, clinic operations, marketing coordination, and inventory management. The right candidate moves confidently between client-facing and behind-the-scenes work, embraces responsibility, and performs well without constant supervision.
Why Join OHMI?
- Hands-on training in medical aesthetics, skincare, consultative sales, clinic operations, and marketing
- Employee discounts on treatments and skincare products.
- Health insurance for eligible full-time employees.
- Clear advancement pathways for high-performing team members.
What You'll Do
Lead Conversion & Sales Conversations (Primary Focus)
- Answer inbound calls, texts, and email inquiries and quickly understand client intent.
- Guide prospective clients from initial inquiry to a booked consultation, confidently discussing OHMI's consultation model and fees.
- Maintain strong booking conversion rates and fast response times; promptly follow up on missed calls and re-engage leads who haven't booked.
- Position the consultation as the start of a personalized treatment plan, not a one-time service.
Client Experience & Front Desk Operations
- Deliver a polished, welcoming, and consistent client experience from arrival through checkout.
- Greet clients, coordinate appointments, and manage bookings.
- Maintain accurate client records, appointment notes, payment information, and follow-up tasks.
- Resolve concerns professionally and proactively, with complete client satisfaction as the goal.
Sales Support & Business Development
- Actively promote OHMI's treatments, services, skincare products, programs, memberships, and promotions.
- Partner with consultants and providers to support treatment conversions, retail sales, and monthly clinic goals.
- Build long-term client relationships through trust, responsiveness, professionalism, and product knowledge.
Operations, Inventory & Marketing Support
- Perform administrative work with exceptional accuracy, organization, and confidentiality; maintain calendars, records, and operational systems.
- Coordinate special projects while managing daily responsibilities, and take ownership without repeated reminders.
- Receive, inspect, organize, and track inventory; assist with counts, audits, ordering, and transfers between locations.
- Support the execution of promotions, campaigns, and clinic events, and ensure current offers are accurately communicated to clients.
Teamwork & Initiative
- Collaborate effectively with consultants, nurses, estheticians, and management.
- Take initiative independently of direct supervision, and stay calm and solution-oriented under pressure.
Qualifications
Required
- At least 2 years of experience in a client-facing sales, consultative sales, or premium/luxury hospitality role, with a track record of meeting or exceeding service or sales goals.
- At least 1 year of experience in an administrative, operations, or office management capacity
- Comfortable initiating and guiding sales conversations, including openly discussing consultation fees and pricing.
- Excellent organizational, prioritization, and time-management skills; ability to multitask without losing accuracy or follow-through.
- Strong written and verbal communication skills.
- Reliable transportation and willingness to travel between multiple Orange County locations, each with its own systems and workflows.
- Availability to work according to clinic needs including evenings and weekends.
Preferred
- Experience in a medical spa, aesthetics clinic, dermatology office, plastic surgery practice, luxury hospitality, or luxury retail environment.
- Experience with consultative sales, CRM/scheduling systems EMR systems, or client follow-up workflows.
- Genuine interest in skincare, aesthetics, and treatment planning.
- Bilingual ability, including Mandarin, is a strong plus given our client base — not required, but will be weighted favorably.
Career Growth Opportunities
OHMI promotes from within. Team members who consistently demonstrate strong performance, initiative, and professionalism may advance to:
- Aesthetic Consultant — Conduct consultations, educate clients, create customized treatment plans, and drive clinic growth. Includes individual sales-based bonus opportunities.
- Operations Manager — Lead clinic operations, oversee workflows and team performance, manage projects, and support strategic growth.
Before You Apply
This role is best suited for someone who enjoys staying busy, learning continuously, solving problems, taking ownership, and working in a high-performance environment. Applicants seeking a predictable or repetitive receptionist position are unlikely to be successful in this role.
This role is not for you if:
- You prefer passive customer service without sales responsibility.
- You are uncomfortable discussing consultation fees.
- You avoid follow-up or structured workflows.
Applications that do not include a response to the question below will not be reviewed:
- Describe a specific time you met or exceeded a sales, service, or performance goal. What did you do, and what was the result?
Interview Process
- 1. Document Screening — Review of your application, resume, and screening question response.
- 2. Zoom Interview — An initial conversation to discuss your experience, communication style, and fit for the role.
- 3. On-Site Interview — In-person meeting with the team at one of our clinic locations.
- 4. Offer of Employment
Pay: $22.00 - $26.00 per hour
Benefits:
- Employee discount
- Health insurance
Application Question(s):
- Do you have reliable transportation and are you willing to work across multiple Orange County locations? (Yes/No)
- Approximately how many patients/ clients did you handle / interact per day at your previous job?
- What is the largest monthly sales or revenue goal you've personally been responsible for?
Experience:
- Hospitality: 2 years (Required)
Work Location: In person
