Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
August Hall is seeking a highly motivated individual with a passion for events. This position will play a critical role in the growth and development of the business of Fifth Arrow and the Green Room Bar as well as the sales & execution of all special events. The ideal candidate will be a competitive and assertive self-starter with an attention to detail, communication, and organization.
WHAT THIS ROLE WILL DO
I. Essential Functions
- Responsible for inbound and outbound sales for Fifth Arrow and Green Room buyouts.
- Globally responsible for the advancing, execution, and catering management of all special events in Fifth Arrow and Green Room Bar and assist with August Hall events as requested and assigned.
II. Sales Responsibilities
- Meet (and exceed) assigned sales goals for Fifth Arrow & Green Room Bar.
- Work with marketing, DOS and Senior Sales Manager to ensure that FA and Green Room Bar have industry leading event sales collateral and menu offerings.
- Oversee all inbound inquiries for Fifth Arrow and Green Room Bar, qualify leads, manage the calendar, close new and recurring business.
- Facilitate all communication to the Fifth Arrow & Green Room Bar operations team throughout sales process.
- Work with the DOS and Senior Sales Manager to develop and modify price points for various party packages for partial buyouts.
- Build, maintain and target client database (from internal and external sources): convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC’s, etc.
- Identify, cultivate and promote in house FA & GR opportunities including viewing parties, movie screenings, dinners, birthday parties and cultivated private parties to name a few. Identify and execute all potential revenue streams.
- Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors.
- Hotel Relations: Develop lasting relationships with local hotels to drive business and launch initiatives.
II. Logistics Responsibilities:
- Distribution of all internal and external correspondence
- Maintains all departmental files
- Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs,
- Coordinates with Production department on all production aspects needed for an event
- Liaison between client and LN Team Members throughout Event.
- Must maintain a neat, clean and well-groomed appearance (specific venue standards)
- Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member
Pre-Shift
- Assures seamless transition for Client from Sales Department to Operations Manager during Event
- Handle all aspects of the Special Event once the special event order (SEO) has been distributed
- Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
- Assist Sales Manager(s) as requested with special needs by the client
Participate in meetings such as the SEO Meeting and Production Meeting
- Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the
business needs of the venue
- Maintain files in proper order after the (SEO) has been distributed
II. Accounting Functions
- Process all deposits and payments in a timely manner
- Verify Deposit / Payments tracking schedules with Senior Sales Manager for August Hall
- Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and
Receipts
- Responsible for proper settlement or payment on night of event with client and entering billing
information into POS to generate a final guest check
- Manage staff hours to ensure we are not exceeding our budget
- Follow up on all accounts receivable and provide monthly update to Director of Sales and Business
Manager
III. Staff Functions
- Update sales kit inserts and menus as needed.
- Collect and update digital content for event marketing
- Generate a competitive analysis report on a quarterly basis
- Special projects as assigned by Director of Sales
- Distribution of final contracted SEO’s to appropriate parties
- Train all staff with regards to the proper techniques and etiquette for service
WHAT THIS PERSON WILL BRING
- High School Diploma (College Degree preferred)
- Minimum three years in a hospitality customer service capacity
- Working knowledge of computers (Excel, Word, databases)
- Knowledge of restaurant and music hall operations, food preparation and restaurant
reservation procedures.
- Strong written and verbal communication skills; time management skills.
- Ability to prioritize and organize and work in a fast-paced, high-volume environment.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH : 401(k) program with company match, stock reimbursement program
FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS : Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.
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The expected compensation for this position is:
$60,000.00 USD - $75,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
