Top 107 Servicenow Jobs in San Jose Ca

Machine Learning Engineer, Agentic Systems - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Mid-level
- Residential
- Fair chance
Quick Apply
Staff Cloud FinOps Analyst
ServiceNow —Santa Clara, CA
- $146,200 - $255,900 a year
- Online Application
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Employee stock purchase plan
- Health insurance
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AVP, Energy & Utilities Industry GTM
ServiceNow —Santa Clara, CA
- $206,100 - $371,000 a year
- Online Application
- Remote
- 11+ years
- Residential
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Director, Strategic Event Content Operations
ServiceNow —Santa Clara, CA
- $180,200 - $315,400 a year
- Online Application
- Hybrid work
- Residential
- Presentation skills
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Vice President, CEG Global Partner Strategy and Management
ServiceNow —Santa Clara, CA
- $263,900 - $448,600 a year
- Online Application
- 11+ years
- Residential
- Finance
- Employee stock purchase plan
- Health insurance
Quick Apply
Associate Software Engineer, Core Infrastructure - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Azure
- Computer Science
- Bachelor of Science
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Customer Success Manager, Enterprise - Moveworks
ServiceNow —Santa Clara, CA
- $99,500 - $164,200 a year
- Online Application
- Mid-level
- Residential
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Quick Apply
3d
Executive Assistant
ServiceNow —Santa Clara, CA
- $104,400 - $172,300 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Residential
- Travel reimbursement
- Employee stock purchase plan
Quick Apply
3d
Senior Director, Technical Program Management
ServiceNow —Santa Clara, CA
- $254,500 - $445,400 a year
- Online Application
- Remote
- Writing skills
- Office
- Residential
- Employee stock purchase plan
- Health insurance
Quick Apply
9d
Staff MLE, GAI Search Platform - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Residential
- Mentoring
- Fair chance
Quick Apply
Senior Machine Learning Engineer, GAI Search Relevance - Moveworks
ServiceNow —Mountain View, CA
- $161,300 - $274,200 a year
- Online Application
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
Staff Agentic Search Infrastructure Engineer - Moveworks
ServiceNow —Mountain View, CA
- $165,500 - $291,400 a year
- Online Application
- Computer science
- 6 years
- Computer Science
- Employee stock purchase plan
- Health insurance
Quick Apply
Staff Software Engineer, Agentic Systems - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Residential
- Fair chance
- Senior level
Quick Apply
Senior Machine Learning Engineer, Agentic Systems - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Computer Science
- 5 years
- Residential
Quick Apply
Staff Software Engineer, Conversational and Agentic AI Platform Services
ServiceNow —Santa Clara, CA
- $166,500 - $291,400 a year
- Online Application
- Software troubleshooting
- Residential
- Java
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Staff Software Engineer, Agentic AI Systems - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Residential
- Java
- Mentoring
Quick Apply
Staff Software Engineer
ServiceNow —Santa Clara, CA
- $166,500 - $291,400 a year
- Online Application
- Computer science
- Computer Science
- English
- Employee stock purchase plan
- Health insurance
Quick Apply
14d
Senior Application Security Engineer - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- Computer science
- Azure
- Computer Science
Quick Apply
Staff Machine Learning Engineer, Agentic App Platform
ServiceNow —Mountain View, CA
- Online Application
- Computer science
- 7 years
- Computer Science
Quick Apply
Senior Machine Learning Engineer, Agentic AI Systems - Moveworks
ServiceNow —Mountain View, CA
- Online Application
- System design
- Residential
- Fair chance
Quick Apply

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Machine Learning Engineer, Agentic Systems - Moveworks

ServiceNow -
Mountain View, CA

Quick Apply

Job Details

Full-time

Qualifications

Operating systems
Scalable systems
Production systems
Systems engineering
Developing and maintaining backend systems

Full Job Description

Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

We're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave.

Our AI agents can plan, execute multi-step workflows, call tools, wait on human input, and resume — all while maintaining correctness, observability, and low latency. The systems that make this possible are what you'll build and own.

What you get to do in this role:

Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO
Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

Qualifications

To be successful in this role you have:

You should have deep experience in at least 3 of these areas:

Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling
Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees
Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics
gRPC/protobuf: streaming RPCs, service interface design, error handling patterns

Required:

2+ years building production backend/infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort with ambiguity — these are novel problems without textbook solutions

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Quick Apply

Refine Your Search

servicenow jobs in san jose ca

Machine Learning Engineer, Agentic Systems - Moveworks

Staff Cloud FinOps Analyst

AVP, Energy & Utilities Industry GTM

Director, Strategic Event Content Operations

Vice President, CEG Global Partner Strategy and Management

Associate Software Engineer, Core Infrastructure - Moveworks

Customer Success Manager, Enterprise - Moveworks

Executive Assistant

Senior Director, Technical Program Management

Staff MLE, GAI Search Platform - Moveworks

Senior Machine Learning Engineer, GAI Search Relevance - Moveworks

Staff Agentic Search Infrastructure Engineer - Moveworks

Staff Software Engineer, Agentic Systems - Moveworks

Senior Machine Learning Engineer, Agentic Systems - Moveworks

Staff Software Engineer, Conversational and Agentic AI Platform Services

Senior Staff Software Engineer, Agentic AI Systems - Moveworks

Staff Software Engineer

Senior Application Security Engineer - Moveworks

Staff Machine Learning Engineer, Agentic App Platform

Senior Machine Learning Engineer, Agentic AI Systems - Moveworks

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