Top 12 Service desk technician Jobs in San Juan Pr

Junior IT Support Specialist - Help Desk T1 08.05.2026
Intelligent Technologies Corp —San Juan, PR
- $16 - $17 an hour
- 8 hour shift
- Spanish
- Computer science
- Microsoft Outlook
- Professional development assistance
Quick Apply
9d
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
- $17 - $19 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
IT Support Technician
Column Technical Services —San Juan, PR
- Bilingual
- Mid-level
- Office
Quick Apply
13d
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing —Guaynabo, PR
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Research and Technical Support Specialist
e-Nabler Corporation —San Juan, PR
- $12 - $15 an hour
- Weekends as needed
- Background check
- Spanish
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
7d
Desktop Support Field Technician
Business Staffing Solution —Aibonito, PR
- From $14 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
9d

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Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical…
$17 - $19 an hour
Quick Apply
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing —Guaynabo, PR
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical…
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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7d

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Junior IT Support Specialist - Help Desk T1 08.05.2026

Intelligent Technologies Corp
San Juan, PR

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Job Details

Permanent | Full-time
$16 - $17 an hour
9 days ago

Benefits

Professional development assistance

Qualifications

Authentication
Endpoint Security
Spanish
Customer communication
Microsoft Outlook
Computer Science
IT user and group management
English
Windows
Network infrastructure
Driver's License
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Remote access software
Azure AD
Microsoft 365 support
Desktop administration
Associate's degree
Intune
802.11 (Wi-Fi)

Full Job Description

Junior IT Support Specialist - Help Desk Support | T1

Pay: $40,000 base with certifications $56,000

Job description:

Location: Mario Julia Industrial Park, San Juan, 00920
Employment Type: Full‑Time/Non-Exempt/ On-Site
Work shift – In person: Monday to Friday from 8:30am to 5:30pm, 8- hour Shift with possible over time as needed; On Call; Weekends as needed
Employment Type: Full‑Time/Non-Exempt/ On-Site
Work Location: In person. San Juan, Puerto Rico.
Transportation: Car is needed all the time
Category: Level 1
Salary Range: $16.00-$17.00 per hour, commensurate with experience, certifications, and technical specialization. Compensation is aligned with Puerto Rico market benchmarks and applicable labor regulations.
Benefits: Paid Vacations & Sick Leave /Medical Insurance: Individual coverage 100% / Professional Development Assistance Role Summary

Role Summary

Junior IT Support Specialist - Help Desk Support | T1

The Level 1 IT Support Technician serves as the front-line point of contact for clients, providing initial technical assistance and resolving common user issues while ensuring a positive support experience.

This role supports users through both remote and on-site interactions, addressing day-to-day technical needs related to computers, applications, and IT services.

The position works closely with the technical team to document issues accurately and escalate more complex matters as needed. The primary focus is to deliver clear, timely, and professional support by guiding users through solutions in a simple, effective, and customer-focused manner.

Requirements

Associate or bachelor's degree in computer science or related field or equivalent experience.
2–3 years of experience in IT support or related roles: only candidates with strong fundamentals will be considered.
Experience in Microsoft 365
Availability to be on‑call and work flexible schedules, including weekends as needed.
Bilingual proficiency in Spanish and English.
Excellent verbal and written communication skills (both languages).
Valid driver’s license and reliable personal vehicle.
Willingness to perform fieldwork and travel to client sites as needed.
Strong sense of responsibility and work ethic.
Ability to work under pressure and manage multiple priorities.
Ability to listen, understand, and guide users through outcomes.
Ability to work with users with different levels of IT knowledge in a clear and professional manner.
Strong customer service mindset and focus on user satisfaction.
Positive attitude and willingness to learn new tools and processes.
Demonstrated interest in emerging technologies and professional growth in IT.

Technical Requirements

1. Knowledgeable in Microsoft 365:

o General understanding of cloud services

o Email usage (Outlook)

o Basic user level and account concepts

o Basic Microsoft 365 users security enrollment (MFA, Microsoft Authenticator and others.

2. Knowledgeable in Windows 10 / Windows 11 (Pro Versions):

o Ability to identify and troubleshoot common issues

o Basic configuration tasks

o Domain add

o Microsoft 365 Entra and Intune enrollments

3. Experienced in Windows Server:

o Remote access to servers (e.g., Remote Desktop)

o Basic concepts of roles and services

o Understanding how they function within a network environment

4. Proficiency in Active Directory and Entra ID with basic security settings (MFA and others)

5. Experience managing networking, connectivity, and WiFi, issues, such as:

o IP addressing and DHCP; WAN/LAN

o Configuration of routers, firewalls, or WiFi networks (home or small office)

o Use of tools such as ping, traceroute and others

6. Ability to identify common connectivity, WiFi, and DNS issues.

7. Basic knowledge of endpoint security, including Antivirus tools and device protection concepts.

8. Ability to identify potential threats or alerts.

Primary Responsibilities

Manage and respond to requests from multiple clients using the ticketing system.
Provide Level 1 technical support to users by resolving common hardware, software, device connectivity and Microsoft 365 issues.
Guide users’ step by step through basic troubleshooting processes in a clear and professional manner.
Log and document work performed clearly on each support ticket.
Escalate complex or unresolved issues to the appropriate support level with complete and accurate information.
Monitor and follow up on open tickets to ensure timely resolution.
Maintain clear, professional, and customer-focused communication with clients at all times.
Collaborate with team members to resolve issues and improve support processes.
Continue developing technical skills while working with support tools, systems, and technologies.

We are an equal opportunity employer and comply with all applicable Puerto Rico and U.S Federal employment laws, including laws prohibiting discrimination based on protected characteristics.

Work Location: In person

Pay: $16.00 - $17.00 per hour

Work Location: In person

Quick Apply

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service desk technician jobs in san juan pr

Junior IT Support Specialist - Help Desk T1 08.05.2026

Help Desk Support Level 2 - Managed Service Provider

Associate, IT Help Desk

IT Support Technician

Help Desk Support Level 2 - Managed Service Provider

Research and Technical Support Specialist

Desktop Support Field Technician

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