Hotel Front Desk
Fairfield Inn Richmond Airport —Sandston, VA
- $15 an hour
- Overtime
- Clean driving record
- Sales
- Computer literacy
Quick Apply
Cluster/Area Sales Coordinator-Hotel
Kalyan Hospitality —Richmond, VA
- $22 - $26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Analysis skills
Quick Apply
Hotel Front Desk
SpringHill Suites Richmond Airport —Sandston, VA
- $14 - $15 an hour
- Overtime
- Sales
- Computer literacy
- Writing skills
Quick Apply
Part Time Front Desk Agent
SpringHill Suites Richmond Airport —Sandston, VA
- $15 - $16 an hour
- Overtime
- CPR Certification
- Computer literacy
- Writing skills
Quick Apply
Night Audit
SpringHill Suites Richmond Airport —Sandston, VA
- $14 - $16 an hour
- Overtime
- CPR Certification
- Computer literacy
- Writing skills
Quick Apply
Night Auditor
Four Points by Sheraton Richmond Airport —Henrico, VA
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Math
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
White Lodging Services Corporation —Richmond, VA
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
Night Auditor -PT (Fri - Sat)
Spring Hill Suites —Glen Allen, VA
- $18 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
Quick Apply
Hotel Front Desk
Fairfield Inn Midlothian —Richmond, VA
- $14 - $15 an hour
- Overtime
- Sales
- Computer literacy
- Writing skills
Quick Apply
Front Desk Agent
Marriott —Glen Allen, VA
- $16 an hour
- Weekends as needed
- Computer literacy
- English
- Office
Quick Apply
Reservations Agent and PBX Operator
The Jefferson Hotel —Richmond, VA
- $14 - $16 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
Hotel Front Desk Agent - 3pm to 11pm & Weekends
Hampton INN & Suites Richmond Virginia Center —Glen Allen, VA
- $16 - $17 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Paid time off
- Referral program
Quick Apply
12d
Guest Attendant
Woodspring Suites —Ashland, VA
- $15.50 - $17.50 an hour
- Part-time
- Computer literacy
- Maintenance
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent
Holiday Inn Express Richmond Midtown, an IHG Hotel —Richmond, VA
- $15 an hour
- Part-time
- Bilingual
- Google Workspace
- Computer literacy
Quick Apply
Hotel Front Desk Agent
Holiday Inn Express & Suites Dinwiddie, Va. —Petersburg, VA
- $14.50 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid holidays
- Employee discount
Quick Apply
Night Audit - Full Time
COMMONWEALTH LODGING MANAGEMENT LLC —Glen Allen, VA
- $17 an hour
- Full-time
- Sanitation
- Office
- Hotel
Quick Apply
8d
Concierge
The Jefferson Hotel —Richmond, VA
- $14.50 - $16.50 an hour
- Part-time
- Clean driving record
- Ability to walk for extended periods
- Research
FRONT DESK AGENT
Embassy Suites Richmond —Richmond, VA
- $15.50 - $17.00 an hour
- Part-time
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Tru by Hilton Ashland —Ashland, VA
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Reservationist
Doubletree by Hilton Richmond-Midlothian —Richmond, VA
- $17 - $19 an hour
- Weekends as needed
- Sales
- Hotel
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply

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hotel front desk jobs near sandston, va

Hotel Front Desk

Fairfield Inn Richmond Airport
Sandston, VA

Quick Apply

Job Details

$15 an hour

Qualifications

Computer operation
Confidential information handling
Phone communication
Driver's License
Hotel emergency procedures
Computer skills
Passenger van operation
Hotel safety procedures

Full Job Description

SUMMARY:

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Communicate with Manager regarding status of groups.
Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Assist team with training, supplies and support in order to consistently provide Brand quality service.
Register guests, assign rooms, & issue room keys.
Make courtesy call to guests to assure their complete satisfaction with their room, etc.
Schedule and make Wake-up Calls.
Receive and transmit messages.
Keep records of occupied rooms and guests’ accounts.
Make and confirm reservations.
Present statements to and collect payments from departing guests.
Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
Implement, monitor and carryout guest honors program.
Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.

Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
Post grocery-shopping tickets.
Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown.
Posting charges and expenses to the folio for the meeting room for guests.
Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
Verify bucket-check against computer information.
Count drawers, make deposit drop verified by witness, and run initials.
Close and balance shift.
Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
May perform housekeeping and minor maintenance duties as needed or requested by management.
Use empowerment to exceed associate expectations and resolve conflicts.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the hotel.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Immediately report any suspicious activities by guests or others.
Ability to successfully complete brand standard training including brand service training.
Must have a valid driver's license and clean driving record to operate airport shuttle

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Multi-line telephone console
Commercial coffee machine
Ozone machines
Vacuum cleaner; shop vac
Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

- While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
- The associate is regularly required to stand, walk, and reach with hands and arms.
- The associate must frequently lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally and in writing and excellent telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times.
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

Quick Apply

Refine Your Search

hotel front desk jobs in sandston, va

Hotel Front Desk

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Hotel Front Desk

Part Time Front Desk Agent

Night Audit

Night Auditor

Front Desk Agent

Night Auditor -PT (Fri - Sat)

Hotel Front Desk

Front Desk Agent

Reservations Agent and PBX Operator

Hotel Front Desk Agent - 3pm to 11pm & Weekends

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Front Desk Agent

Hotel Front Desk Agent

Night Audit - Full Time

Concierge

FRONT DESK AGENT

Front Desk Agent

Reservationist

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SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SUPERVISORY RESPONSIBILITIES:

EQUIPMENT OPERATED:

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

SELECTION GUIDELINES:

QUALIFICATION REQUIREMENTS:

Education and/or Experience:

Knowledge, Skills and Abilities:

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