Construction Dispatcher
This dynamic role offers you the opportunity to take ownership of construction dispatching and make an impact on an industry-leading organization. Dispatch is the heart of our business and you will be empowered to drive this function. This is a fast paced and challenging role that requires daily communication with a wide range of people including customers, field and administrative personnel and ICC management. With a high level of independence, you'll be consistently free from routine and enjoy a variety of responsibilities, as you also gain valuable exposure to virtually all aspects of our business. Prove yourself, and you'll find there are many avenues to advance your career and expand your skills.
The Requirements
- At least one year of service related dispatch / scheduling experience.
- Strong organizational / leadership skills.
- The ability to multitask while remaining detail oriented.
- Excellent communication and human relations skills (verbal, written and via phone).
- The ability to thrive under pressure or unusual assignments while utilizing your authority to make quick decisions that create good working conditions for our field team.
- Knowledge of principles and methods for moving people and equipment over the road, including the relative costs and benefits.
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, production methods, and coordination of people and resources.
- The ability to build relationships and work with a variety of internal and external contacts.
- General knowledge of arithmetic, algebra, geometry, statistics and their construction applications.
- The ability to connect with and gain respect of field personnel to obtain direct answers in difficult situations.
- Working knowledge of most Microsoft Products and general understanding of computers.
- A high energy personality and excellent phone etiquette.
- Patience, professionalism and the ability to think on your feet.
Preferred but not required: Associates or Bachelor degree.
- Knowledge of federal/state DOT rules and regulations.
- OSHA Certification.
- Good technical understanding of construction and the concrete cutting / demolition industry.
The role as the Dispatcher, you will be responsible for scheduling and dispatching operators/technicians, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, and needs. You will start your day by ensuring all jobs starting smoothly for all technicians, and throughout the day you will be in constant communication with the outside sales force to schedule future jobs and answer questions. You'll input data and information into the computer system so that all pertinent job details and scheduling information are documented. You will end your day by confirming the following day's schedule is solid, while anticipating what could affect the days to follow.
There is also a significant customer-facing aspect to this role as you spend time fielding customer calls, inquires and scheduling requests. You will update them on status and troubleshoot any scheduling issues.
More specifically, you will:
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive and prepare work orders.
- Relay work orders, messages, or information to or from work crews, supervisors, and sub-contractors, using telephones, email and other systems.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Prepare daily work and run schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Arrange for necessary repairs to restore service and schedules.
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Observe, receive, and otherwise obtain information from all relevant sources.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Develop specific goals and plans to prioritize, organize, and accomplish your work.
- Schedule the work of others.
- Communicate with people outside the organization, representing the organization to customers, the public, and other external sources.
- Get members of the team to work together to accomplish tasks.
- Resolve customer complaints and answer customers' questions.
You'll work a 6:30 am-3:30 pm or 8:00am-5:00pm schedule, Monday through Friday. *As a service company, response to night and weekend demands will be required as needed. However, this task is shared by all management.*
Why Independent Concrete Cutting?
History of excellence -- Independent Concrete Cutting serves the concrete cutting, demolition and excavation needs of clients throughout Ventura, Santa Barbara and Los Angeles counties. Our locally dispatched operators specialize in slab sawing, core drilling, wall sawing, hand demolition and more. We employ an experienced and trained staff that is dedicated to providing the highest quality workmanship and service. We utilize state-of-the-art equipment to ensure precision, efficiency and quality work. Established in 1983, leads in providing quality, innovative, and cost effective solutions to the Southern California demolition industry. Our highly skilled task force uses cutting-edge technology and robotics to mitigate risk and safely complete projects on time for our valued partners. ICC is committed to a sustainable future by reducing our carbon footprint, adopting environmentally sound operations, and investing in green energy sources for all current and future assignments.
Core values behind the innovation -- even as we transform ICC to maintain our industry leadership, our core values remain the same. We will continue to support the success of our clients and their projects with meticulously maintained equipment, operated by professionals dedicated to upholding the safest working environment.
Respected name & range of capabilities --ICC is a name that people know and trust. While you'll promote our value proposition, you'll find our reputation already provides a solid foundation. And, while we are proud of our large, high-visibility accomplishments, our sweet spot is the day-to-day construction needs of our customers.
Excellent compensation -- in addition to a competitive compensation plan, we offer comprehensive benefits, including medical, dental and life insurance; a 401(k) plan; Paid time off; and more.
Keys to Success
To excel in this service-driven role you'll need the ability to keep your eye on the big picture as you leverage your problem solving abilities to achieve the bottom line results that this powerful position demands. We're looking for a professional with strong sales and relationship building skills who can put out the many fires that may arise throughout any given day.
Things can move very quickly around here, and when we have a lot of work scheduled for one day it will be essential that you can remain calm under pressure and handle multiple tasks simultaneously. Problem solving and the ability to think independently will be essential to your success. One Scheduling snafu can cause a domino effect and major problems for the rest of the work being completed that day, and it will be your job to ensure everything runs smoothly and on-time.
Independent Concrete Cutting is an Equal Opportunity Employer and encourages qualified females, minorities, veterans and disabled persons to apply.
Job Type: Full-time
Pay: $30.00 - $38.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
