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Functional Title: Regional Director - Community Care Services Eligibility (CCSE)
Job Title: Director II
Agency: Health & Human Services Comm
Department: CCSE Region 07 Austin - Mgmt
Posting Number: 19952
Closing Date: 08/25/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $7,015.16 - $11,864.50
Pay Frequency: Monthly
Salary Group: TEXAS-B-27
Shift: Day
Additional Shift:
Telework:
Travel: Up to 35%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 11307 ROSZELL
Other Locations: Austin
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15
Job Description
The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Regional Director (Director II) position within Community Care Services Eligibility (CCSE) Region 7/8 (San Antonio/Austin area) which comprises 58 counties. The ideal candidate will thrive in an environment that values innovation, excellence, collaboration, partnership, and continuous improvement.
The CCSE Regional Director works under the general direction of the CCSE Director III. This position provides business and operations leadership for multiple complex projects and ongoing activities within CCS for programs within CCSE such as Community Attendant Services, Primary Home Care, Title XX Emergency Response Services, Family Care, Home Delivered Meals, Day Activity Health Services and Residential Care. The CCSE Regional Director will plan, assign, and supervise the work of others. Work involves establishing goals and objectives; plans and manages high level projects and initiatives; oversees the development, review and revision of legislation; oversees special investigations, research studies, and internal audits; oversees the development and implementation of techniques for evaluating program activities; identifies areas of needed change and makes recommendations to improve operations; facilitates communication for and between various management and field level staff and external community, cooperation, coordination and conflict resolution between state office and the regions; develops guidelines, procedures, policies, rules, and regulations; develops priorities, and standards for achieving established goals; coordinates and evaluates CCSE program activities; represents the CCSE area at meetings, conferences, and seminars or on boards, panels and committees and performs other duties as assigned. Works under minimal supervision with extensive latitude for the use of initiative, independent judgment and critical thinking.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Provides overall vision, leadership and strategic direction for the region. (25%)
Directs and assesses the evaluation of CCSE to ensure performance standards are met and implements or recommends improvements. (20%)
Develops, implements, and monitors strategic plans for improving operations and resolving ongoing problems or issues. (15%)
Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals. (10%)
Prepares management reports, analyzes information to keep management informed, and responds to issues. (10%)
Maintains effective communication with clients, regional or state office staff, community leaders, or public officials. (10%)
Monitors expenditures to conduct program operations within budget allocations. (5%)
Performs other duties as assigned. (5%)
Knowledge Skills Abilities:
Knowledge of local, state, and federal laws and regulations relevant to HHSC agency programs; public administration and management techniques; applicable standards and policies; functions; objectives; operating methods; and procedures.
Skill in effective oral and written communication, expressing ideas clearly and concisely in written and verbal form; use of computers and software programs, including Microsoft Office Suite; solving problems and removing barriers to success; interpersonal relationships and in establishing and maintaining effective working relationships.
Ability to interpret and translate state and federal regulations, and agency programs and research; explain complex ideas in understandable terms; research, prepare, and direct information effectively; plan, train, assign, prioritize and/or supervise the work of others; manage program activities and establish goals and objectives; develop strategic communications and develop external partnerships; develop and evaluate policies and procedures and devise solutions to administrative problems; maintain effective working relationships with others; manage projects effectively including setting priorities and planning, organizing and coordinating the work of others; identify problems, evaluate alternatives, and implement creative solutions in a highly complex environment; exercise independent judgment, set priorities, meet deadlines and adapt to shifting technical and political developments.
Skill in managing personnel and dealing effectively in conflict resolution.
Ability to manage multiple tasks requiring flexibility in work prioritization to meet demanding deadlines.
Ability to identify problems, evaluate alternatives, and implement effective solutions. Ability to gather, assemble, correlate, and analyze the facts.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Selection Criteria:
Experience leading a large team, as well as experience in managing personnel and effectively resolving conflicts.
Four-year degree from an accredited college or university. Experience and education may be substituted for each other on a year to year basis
Experience and advanced knowledge in managing HHSC Community Care Services Eligibility programs and supporting functions (preferred).
Additional Information:
Other office locations within HHSC CCSE Region 07 and HHSC CCSE Region 08 may be considered.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
