Top 48 Customer care specialist Jobs in Scranton, Pa

Retail Customer Experience Specialist
Pencor Services —Hawley, PA
- $17 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
2d
Clinical Lead
Eye Care Specialists —Kingston, PA
- Full-time
- Nursing
- Computer literacy
- Public speaking
- 401(k)
- Paid time off
8d
Customer Service Specialist
Sherwin-Williams —Pittston, PA
- $17.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
5d
Customer Service Specialist - Manufacturing
StarrTrax —Duryea, PA
- $50,000 - $60,000 a year
- Full-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
18h
Customer Service Specialist
Minooka Pastry Shop —Scranton, PA
- $14 - $17 an hour
- Part-time
- Assembly
- Ability to lift 50 pounds
- In-person
- Employee discount
- Flexible schedule
Quick Apply
14d
Customer Experience Associate
The Honesdale National Bank —Chinchilla, PA
- Full-time
- Spanish
- Writing skills
- Finance
Quick Apply
8d
Patient Care Associate
Eye Care Specialists —Dallas, PA
- Full-time
- Spanish
- English
- Microsoft Office
- 401(k)
- Paid time off
12d
Customer Experience Supervisor I - Viewmont Mall
JCPenney —Scranton, PA
- $20 - $25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Part-time Veterinary Receptionist (Care Coordinator) - Northeast Veterinary Referral Hospital
PetVet Care Centers —Plains, PA
- Part-time
- 18 years or older
- Entry level
- Retail sales
Quick Apply
Retail Customer Experience Specialist (Hybrid)
Pencor Services —Hawley, PA
- $17 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Quick Apply
2d
Part-Time Customer Experience Associate
The Honesdale National Bank —Hamlin, PA
- Part-time
- Clean driving record
- Office
- High school diploma or GED
Quick Apply
Customer Experience Associate
Weis Markets —Clarks Summit, PA
- Part-time
- OSHA
- No experience needed
- High school diploma or GED
Residential Lawn Specialist/Aerator
TruGreen —Wilkes-Barre, PA
- $850 - $1,200 a week
- Full-time
- Clean driving record
- Basic math
- DOT physical examination
- Paid training
- Health insurance
Quick Apply
Customer Experience Specialist
The Honesdale National Bank —Honesdale, PA
- Full-time
- Clean driving record
- Office
- High school diploma or GED
Quick Apply
Customer Experience Attendant
Weis Markets —Scott, PA
- Part-time
- 18 years or older
- No experience needed
- High school diploma or GED
Salon Customer Experience Specialist - Wyoming Valley Mall
JCPenney —Wilkes-Barre, PA
- $12 - $15 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Store Manager - Store 209
Tire Choice Auto Service Centers —Dunmore, PA
- $63,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Optometric Technician
Eye Care Specialists —Kingston, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Patient care
- 401(k)
- Paid time off
Ophthalmic Technician II
Eye Care Specialists —Kingston, PA
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- 401(k)
- Paid time off
6d
Store Manager - Store 76
Tire Choice Auto Service Centers —Archbald, PA
- $63,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply

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Retail Customer Experience Specialist

Pencor Services -
Hawley, PA

Quick Apply

Job Details

Full-time
$17 an hour
2 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off
Referral program

Qualifications

Customer relationship building
Microsoft Outlook
High school diploma or GED
Driver's License

Full Job Description

Company: Blue Ridge Communications

Shift: 8AM-5PM, Tuesday-Saturday

Pencor and its subsidiaries are Equal Opportunity Employers

IMPORTANT / MUST REVIEW!!

TRAINING DETAILS:
- Next Training Class is expected to start on October 12, 2026
- Training hours may differ from the regular assigned/accepted shift
- Specific training schedules will be discussed during the job interview, if one is conducted
- Training is 11 weeks in total:
  - The first 6 weeks are conducted at home with live trainers and classmates in your dedicated workspace
  - The following 4 weeks will be conducted in-person at our training facility in Lehighton to cover live calls and hands-on troubleshooting
  - The last week will include counter training at your local Retail office.
- Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during training
- Work-from-home equipment is provided by Blue Ridge and must be connected directly to the back of your router at home

POSITION REQUIREMENTS:
- Must have established residency in Pennsylvania
- All Retail Agents must travel and work out of their local office during their shift after training
- Must be able to lift and carry up to 30lbs

Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Blue Ridge Mobile, Home Phone, and Video (Stream & Live TV) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.

We are currently seeking a Customer Experience Specialist, to help us build and maintain trusted relationships with our valued customers. With each interaction, you get the opportunity to work as a brand ambassador and assist our customers over the phone, and at our counter. Your primary responsibility is to deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction. The products and services we offer enable customers to stay connected to the people and things that matter most to them. Helping customers to understand how our services work and how they can get the most out of the technology is important. When they have questions about their bill, installation, or service we answer those promptly, professionally, and politely. Each customer interaction is important. We exist because of our customers and it is important that we connect with each one so they know we value the relationship we have with them and appreciate that they chose Blue Ridge.

Our ideal candidate must maintain a positive demeanor and know how to tactfully respond to situations. The position requires the skill and personality to respectfully care for our valued customers while keeping our company’s policies and guidelines in perspective. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet goal-oriented nature ready to learn a variety of skills, and platforms, to be successful in a busy contact center environment. Strong people skills are necessary, as well as a strong desire to improve and create new solutions. We are looking for this candidate to have a passion for customer service and working for Blue Ridge.

Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated leader and continuous training opportunities to ensure you feel supported in reaching your career goals. We are seeking dependability from our team members, with the ability to work overtime if needed. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, and an employee referral program.

Core Responsibilities:

Providing support to Blue Ridge customers for billing, retention and sales calls
Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience; Communicate information and directions to the customer in an organized and concise manner
Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment
Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction, and completing cash and check deposits
Educating customers about the features and benefits of our products and services and consistently promote self-service options to improve the customer experience
Explaining account information to customers with a focus on first interaction resolution
Resolving customer complaints/concerns through active listening, empathy, professionalism, and problem-solving

Qualifications:

High School Diploma or G.E.D
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales Experience a plus
Strong Computer Skills including Microsoft Office Programs and Outlook
Excellent Communications Skills – Oral and Written
Willingness to work as part of a team
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement changes which display innovation
Ability to lift and carry up to 30lbs
Ability to work regularly in your local BRC office as required
Ability to travel to the Lehighton Call Center for training / as needed

INDCSR

Quick Apply

Refine Your Search

customer care specialist jobs in scranton, pa

Retail Customer Experience Specialist

Clinical Lead

Customer Service Specialist

Customer Service Specialist - Manufacturing

Customer Service Specialist

Customer Experience Associate

Patient Care Associate

Customer Experience Supervisor I - Viewmont Mall

Part-time Veterinary Receptionist (Care Coordinator) - Northeast Veterinary Referral Hospital

Retail Customer Experience Specialist (Hybrid)

Part-Time Customer Experience Associate

Customer Experience Associate

Residential Lawn Specialist/Aerator

Customer Experience Specialist

Customer Experience Attendant

Salon Customer Experience Specialist - Wyoming Valley Mall

Store Manager - Store 209

Optometric Technician

Ophthalmic Technician II

Store Manager - Store 76

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