Top 216 Customer service representative Jobs in Scranton Pa

Contact Center Customer Service Lead
The AZEK Company —Scranton, PA
- From $27 an hour
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Coordinator
Mondelēz International —Wilkes-Barre, PA
- $61,800 - $84,975 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Paid holidays
- Disability insurance
Fraud Servicing Credit Card - 1st Shift, Scranton, PA
Bank of America —Scranton, PA
- Weekends as needed
- High school diploma or GED
- Conflict management
- 1 year
Customer Services Representative
Comserve Systems —Dunmore, PA
- Part-time
- Remote
- Microsoft Excel
- Writing skills
- Bachelor's degree
- Opportunities for advancement
Dispatch Specialist (Hybrid)
Benco Dental —Pittston, PA
- $18 an hour
- Full-time
- Hybrid work
- Entry level
- Profit sharing
- Health insurance
Customer Service Representative
Current —Pittston, PA
- $18.00 - $21.50 an hour
- Overtime
- Background check
- Microsoft Excel
- Analysis skills
- Disability insurance
- Health insurance
10d
Customer Service Representative
Keystone Propane Service Inc. —Throop, PA
- $18 - $20 an hour
- Urgently hiring
- Office
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service & Operations Coordinator
Wallco Inc. —Pittston, PA
- $20 - $23 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Administrative experience
- On-the-job training
Quick Apply
12d
Contact Center Specialist
Comserve Systems —Dunmore, PA
- Part-time
- Remote
- Microsoft Excel
- Writing skills
- Bachelor's degree
- Opportunities for advancement
Customer Service Rep I
INTERMETRO INDUSTRIES CORP —Wilkes-Barre, PA
- Full-time
- Mid-level
- Office
- 3 years
Customer Service Representative - Call Center (816510)
Equus —Olyphant, PA
- Full-time
- Residential
- High school diploma or GED
- Travel
Quick Apply
Client Service Representative
Trane Technologies —Wilkes-Barre, PA
- $52,376.66 - $76,194.99 a year
- Extended hours
- Microsoft Excel
- Writing skills
- Basic math
- Paid holidays
- Health insurance
14d
CS Workforce Specialist II
Chewy —Pittston, PA
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Time management
- Employee discount
Customer Service Representative
ShipMonk —Pittston, PA
- Bachelor's degree
- Experience equivalent to degree accepted
- 1 year
Quick Apply
Customer Service Representative
ADMAR PA LLC —Pittston, PA
- $20 - $22 an hour
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Client Care Center Banker
Fidelity Bank —Scranton, PA
- Full-time
- Communication skills
- Entry level
Quick Apply
Remote Customer Service Representative
Prestige Disposal —Kingston, PA
- $14 - $16 an hour
- Full-time
- Hybrid work
- Residential
- Administrative experience
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual WAH - PENNSYLVANIA ONLY - Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Retail Customer Experience Specialist
Pencor Services —Hawley, PA
- $17 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
10d
Customer Service Representative
Confidential —Mountain Top, PA
- $18 an hour
- Weekends as needed
- Background check
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer service representative in scranton pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near scranton pa

Customer Service Representative jobs in Pittston, PA

Customer Service Representative jobs in Kingston, PA

Dispatcher jobs in Pittston, PA

Customer Service Representative jobs in Wilkes-Barre, PA

Bilingual Call Center Representative jobs in Pennsylvania

Food Service Worker jobs in San Francisco, CA

Customer Service Representative Remote jobs in Knoxville, TN

Remote Retail Customer Service Representative jobs in Florida

Customer Service Representative jobs in Kentucky

Customer Service Representative jobs in North Port, FL

Airline Customer Service jobs in John F. Kennedy International Airport, NY

Customer Service Representative jobs in Dayton, OH

Customer Service Representative jobs in Remote

Remote Customer Service Representative jobs in Saint Paul, MN

Customer Service Representative jobs in Odessa, TX

Customer Service Representative jobs in Wilmington, NC

Patient Services Representative jobs in Milwaukee, WI

Customer Service Representative jobs in Montgomery, AL

Customer Service Representative jobs in Boston, MA

Non Phone Customer Service jobs in Phoenix, AZ

Contact Center Customer Service Lead

The AZEK Company -
Scranton, PA

Quick Apply

Job Details

From $27 an hour

Qualifications

High school diploma or GED

Full Job Description

Starting pay is $27.00

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the

essential functions.

Lead by Example: As a working lead, the individual will be expected to handle customer contacts, including phone calls, emails, chats, and social media inquiries, while providing assistance and support to team members with questions and issues.

Multi-Channel Support: Support customers across all communication channels, including phone, email, chat, and social media, ensuring a seamless experience for both customers and team members.

Weekend Coverage: Maintain exemplary attendance, particularly on weekends, to ensure consistent support for our contact center team during peak times.

Queue Management: Ensure adequate queue coverage by rotating team members in chat and offline as needed during weekend shifts.

Break and Lunch Adherence: Ensure that team members are adhering to scheduled break and lunch times to maintain productivity and service levels.

Escalation Management: Handle escalated customer issues, addressing concerns efficiently and professionally to ensure timely resolution and customer satisfaction.

Technical Troubleshooting: Perform basic troubleshooting of software and technical issues in SalesForce, Five9, and other work-related systems to resolve operational challenges for the team.

Process Improvement: Identify opportunities to enhance or update customer service procedures, and collaborate with the Customer Service Manager to implement improvements.

Queue Monitoring: Assist in monitoring the SalesForce queue volume, providing support to maintain service levels, particularly during peak seasons and high-volume periods.

Additional Tasks: Perform other assignments and duties as directed by the Customer Service Manager to support operational success.

Position Qualifications

Excellent communication and listening skills, strong writing skills are a plus

Strong problem-solving abilities and attention to detail

Ability to multitask and manage customer inquiries across various platforms

Empathy, patience, and a customer-first mindset

Experience in customer service or call center environment preferred, but not required

Experience, Education and Computer skills:

Previous building products experience preferred but not required

High School Diploma or GED required

Associate degree or equivalent combination of applicable experience preferred

Knowledge of MS operating systems and WS office software programs including MS Word, Excel, and PowerPoint

Familiarity of CRMs, such as Salesforce, preferred but not required

Position Expectations

As a member of Customer Experience Team, you will work to instill the core-values into your day-to-day work activities and interactions with our Customers.

Starts and ends with the Customer: A remarkable customer experience is critical to the sustained growth of any business. For every action we take, we ask ourselves, “How will this affect our customers?” Our responsibility is to understand their expectations, then surpass them.

Lead Through Innovation: We are consistently bringing unique, high-tech products to market. Having a complete understanding of our product suite will allow us to address the needs our customers don’t yet know they have.

Value Every Individual: Every individual comes gifted with unique experiences, capabilities and talents and can/will contribute in a unique way to the collective organizational success. We are committed to a safe and respectful work environment and to diversity and inclusion.

The Best Team Wins: Employees feel their work is valued when it contributes to something that produces results. We work best as team, providing feedback and solving problems together in pursuit of a shared goal, to provide the greatest white glove customer experience in the industry.

Better Today than Yesterday: We always ask, “how can we do this better.” As a member of the team, we provide open and honest feedback to how we can do things better.

Always to the Right Thing: As a member of the Experience Team, employees will come out of the gate with the mind set that we make decisions according to what is right, not what is cheapest, fastest, or easiest. We always operate with integrity, transparency, and courage. This should guide our response to every interaction we have with our customers.

Contact Center Customer Service Associate will be based in our Keyser Avenue offices and will report to the Customer Experience Team Supervisor.

Other Physical Requirements

• Vision (Near, Distance, Color, Depth) • Sense of Sound - Able to hear conversational speaking • Ability to wear Personal Protective Equipment (PPE) - per safety guidelines

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service representative jobs in scranton pa

Contact Center Customer Service Lead

Customer Service Coordinator

Fraud Servicing Credit Card - 1st Shift, Scranton, PA

Customer Services Representative

Dispatch Specialist (Hybrid)

Customer Service Representative

Customer Service Representative

Customer Service & Operations Coordinator

Contact Center Specialist

Customer Service Rep I

Customer Service Representative - Call Center (816510)

Client Service Representative

CS Workforce Specialist II

Customer Service Representative

Customer Service Representative

Client Care Center Banker

Remote Customer Service Representative

Bilingual WAH - PENNSYLVANIA ONLY - Call Center Representative

Retail Customer Experience Specialist

Customer Service Representative

I want to receive the latest job alert for customer service representative in scranton pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected