Top 12 Help desk support Jobs in Shelby, Nc

IT Information Support Technician
DeZURIK, Inc. —Gastonia, NC
- $22.81 - $27.37 an hour
- Full-time
- Mid-level
- Windows
- In-person
- Health savings account
- Paid holidays
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Part-Time Information Technology Associate
Cleveland Community College —Shelby, NC
- Part-time
- Classroom
- Office
- Ability to lift 50 pounds
Desktop Support Engineer (Full-Time) Gaffney – South Carolina
Axiom Technologies —Gaffney, SC
- Full-time
- Mid-level
- Windows
- US work authorization
- Health insurance
IT Supervisor
Cataler North America —Lincolnton, NC
- Full-time
- Customer service
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
IT Security Engineer
Catawba Two Kings Casino —Kings Mountain, NC
- Weekends as needed
- Computer Science
- Mid-level
- Office
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Tier 2 Systems Engineer
Quo Vadis Inc. —Matthews, NC
Communicate confidently with both technical and non-technical people. One morning you may be helping clients from the service desk, solving technical issues and…
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Field Service Engineer
TeamLogic IT —Charlotte, NC
O Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role. Our Motto is simple yet powerful:
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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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help desk support jobs near shelby, nc

IT Information Support Technician

DeZURIK, Inc. -
Gastonia, NC

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Job Details

Full-time
$22.81 - $27.37 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Volunteer time off
Life insurance
Retirement plan

Qualifications

Wireless networking
Windows
Desktop (troubleshooting support)
Desktop administration

Full Job Description

DeZURIK is building our internal IT support capabilities and is hiring an IT Support Technician to work onsite in our Gastonia, NC location to serve as the first line of support for our users across DeZURIK and Red Valve. This is a great opportunity for someone who enjoys problem solving, helping others, and building strong technical foundations while supporting a growing organization.

In this role, you’ll spend most of your time triaging and resolving Tier 1 IT issues—handling password resets, access requests, workstation troubleshooting, hardware issues, and Microsoft 365 support. You’ll manage incoming tickets, document solutions clearly, and know when to escalate issues to senior IT resources. You’ll support users across multiple locations and help ensure a consistent and reliable IT experience as systems and processes are aligned across the organization.

In this role, you’ll quickly build familiarity with our systems and processes, progressing to independently handling Tier 1 support requests and contributing to a consistent, high-quality support experience.

We’re looking for someone with a strong customer service mindset, solid Windows 10/11 troubleshooting skills, familiarity with Active Directory, MFA, basic networking concepts, and hardware support.Successin this role requires clear communication, organization, attention to detail, and a willingness to learn.

DeZURIK offers a competitive hourly rate in the $22.81 to $27.37 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it is needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

Key Responsibilities

Provide first-line IT support for users across DeZURIK and Red Valve locations
Troubleshoot and resolve issues related to Windows workstations, hardware, and Microsoft 365
Manage and document support requests through the ticketing system
Perform user account administration in Active Directory and Azure (password resets, access, group membership)
Assist with user access and role-based permissions within NetSuite
Deploy and support hardware including PCs, laptops, tablets, and scanners
Support onboarding and offboarding activities including account setup, hardware provisioning, and access changes
Support connectivity issues including Wi-Fi and VPN access
Maintain documentation of incidents and contribute to knowledge base articles
Support telecommunication systems including VoIP and office presentation systems
Assist with hardware and software inventory and asset tracking
Escalate complex issues to senior IT resources as appropriate
Collaborate on cybersecurity policies, procedures, and user awareness efforts

Required Qualifications

1–3 years of IT support or help desk experience
Strong troubleshooting skills in Windows 10/11 environments
Familiarity with Active Directory and Microsoft 365
Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN)
Strong customer service and communication skills
Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

Experience with endpoint management tools (e.g., Intune or similar)
Experience with IT ticketing systems and remote support tools
Exposure to multi-site or manufacturing environments
Associate degree or technical certification in IT or related field

If you’re ready to build your IT skills, make an impact, and be part of a collaborative team, we’d love to hear from you.

#LI-JW1

DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
XJ6

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Refine Your Search

help desk support jobs in shelby, nc

IT Information Support Technician

Part-Time Information Technology Associate

Desktop Support Engineer (Full-Time) Gaffney – South Carolina

IT Supervisor

IT Security Engineer

Epic Healthy Planet Analyst II

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