Top 12 Help desk support Jobs in Smyrna, De

MO427-Help Desk Analyst 10830
FHR —Dover, DE
- Mid-level
- Typing
- Communication skills
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COMPUTER NETWORK SPECIALIST II
State of Maryland - DHS - Cecil County DSS —Elkton, MD
- $81,750 - $105,759 a year
- Online Application
- Azure
- Military
- Mid-level
- Paid parental leave
- Health insurance
6d
IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
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Technician - Network
Bally's Dover Casino Resort —Dover, DE
- $19.50 an hour
- Weekends as needed
- Computer science
- Computer Science
- Research
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Operations Manager
HEALTHPLANONE, LLC —Dover, DE
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
AVP of Information Technology
Dover Federal Credit Union —Dover, DE
- Full-time
- Azure
- Computer Science
- 5 years
Director, Infrastructure - Information Systems - Bridgeton
Inspira Health Network —Bridgeton, NJ
- Full-time
- Microsoft Excel
- Computer Science
- Inventory management

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COMPUTER NETWORK SPECIALIST II
State of Maryland - DHS - Cecil County DSS —Elkton, MD
Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an…
$81,750 - $105,759 a year
6d
CPE SETA_Computer Systems Analyst II
PEOPLE TECHNOLOGY AND PROCESSES LLC —Aberdeen Proving Ground, MD
Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems…
$108,000 - $120,000 a year
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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help desk support jobs near smyrna, de

MO427-Help Desk Analyst 10830

FHR -
Dover, DE

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Job Details

Qualifications

Phone communication
Typing

Full Job Description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

Process all inbound telephone calls, emails, and tickets as assigned.

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

Basic troubleshooting of LAN/WAN issues

Remote troubleshooting of desktop issues

Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

Proactive responsiveness to time sensitive issues.

This is a diverse business process environment that requires independent critical thinking.

Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.

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help desk support jobs in smyrna, de

MO427-Help Desk Analyst 10830

COMPUTER NETWORK SPECIALIST II

IT Helpdesk Analyst

Technician - Network

Operations Manager

AVP of Information Technology

Director, Infrastructure - Information Systems - Bridgeton

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