Top 19 It service desk supervisor Jobs in Socorro, Tx

IT Service Desk Supervisor
General Dynamics Information Technology —El Paso, TX
- $43,888 - $57,500 a year
- Hybrid work
- 5 years
- Mid-level
- Administrative experience
- Tuition reimbursement
2d
Linguist - (Gan Chinese, Nanchang Dialect)
KACE —Texas
- $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Scheduler Sr-Joe Battle, El Paso, Tx
Texas Oncology —El Paso, TX
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Disability insurance
1d
Technology Specialist
Lower Valley Water District —Clint, TX
- $16.27 an hour
- Full-time
- Spanish
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
MCR Hotels —El Paso, TX
- $12 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Equal Opportunity Investigator
University of Texas at El Paso —El Paso, TX
- $50,000 a year
- Extended hours
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
12d
Service Engineer
Komax Holding AG —El Paso, TX
- Full-time
- Spanish
- Clean driving record
- Computer literacy
Leasing Agent
EPT INTEGRITY ASSET MANAGEMENT LLC —El Paso, TX
- $12 an hour
- Full-time
- Spanish
- Computer literacy
- Office
Quick Apply
14951 - HCM Business Consultant - El Paso/Las Cruces, TX
Distro —El Paso, TX
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
6d
Traffic Control Lead Technician - FC El Paso
FC Traffic Control —El Paso, TX
- $19 - $21 an hour
- Weekends as needed
- Background check
- Construction site
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
ACA Supervisor
Bering Straits Native Corporation —El Paso, TX
- Microsoft Word
- Background check
- Computer literacy
Quick Apply
1d
Maintenance Worker I
University of Texas at El Paso —El Paso, TX
- $25,000 a year
- Weekends as needed
- High school diploma or GED
- Driver's License
- University
- Paid holidays
- Disability insurance
Physician (Pediatrics)
US Military Treatment Facilities under DHA —El Paso, TX
- $124,308 - $315,000 a year
- Online Application
- 18 years or older
- Medicine
- Heavy lifting
Level 4 Installer
CBM of America —United States
- $28 - $36 an hour
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
9d

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IT Service Desk Supervisor

General Dynamics Information Technology -
El Paso, TX

Apply Now

Job Details

$43,888 - $57,500 a year
2 days ago

Benefits

Tuition reimbursement

Qualifications

ITIL Foundation
ITIL Certification
IT service management
High school diploma or GED

Full Job Description

Clearance Level

Other

REQ#: RQ224337

Public Trust: Other

Requisition Type: Regular

Your Impact

Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a CUSTOMER SUPPORT SUPERVISOR joining our team to support VA ESDMS activities at our Bossier City facility.

At GDIT, people are our differentiator. As a CUSTOMER SUPPORT SUPERVISOR supporting the Department of Veterans Affairs, you will be trusted to motivate, coach, and develop a team of help desk professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

In this role, a typical day will include:

Leading and supervising a team of service desk agents using designated systems and proven coaching methods
Providing feedback and coaching as appropriate to improve overall performance of agent and/or team
Supervising a team of agents in order to meet operational goals while ensuring customer satisfaction
Monitoring, and evaluating team metrics for quality of service, to ensure compliance with Client Service Level Agreements
Providing administrative support to assist with the management of day-to-day operations
Participating in human resources activities such as interviewing prospective candidates, assist with hiring, performance management and off-boarding, employing standard Company personnel management methods

To qualify for this role, YOU MUST HAVE:

High School Diploma or equivalent
5 or more years of demonstrated experience working with contact center software and programs
An ability and willingness to obtain an ITIL v. 4 certification within 90 days of hire
Louisiana or Texas residency; living within a 60 mile radius of our Bossier City or El Paso facility
An ability and willingness to work any shift
Demonstrated business and analytical problem solving skills

Even BETTER if YOU also have:

An ITIL v. 4 certification
Bachelor's degree in Business or related field
5 or more years of experience managing a team
Call center management experience HIGHLY preferred

WHAT GDIT CAN OFFER YOU:

Tuition reimbursement
An opportunity to collaborate with a close-knit team committed to promoting from within
A hybrid work environment with the ability to work from the comfort of your own home

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

ITIL Foundation - ITIL - ITIL

Travel Required

None

Salary and Benefit Information

The likely salary range for this position is $43,888 - $57,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

it service desk supervisor jobs in socorro, tx

IT Service Desk Supervisor

Linguist - (Gan Chinese, Nanchang Dialect)

Scheduler Sr-Joe Battle, El Paso, Tx

Technology Specialist

Front Desk Agent

Equal Opportunity Investigator

Service Engineer

Leasing Agent

14951 - HCM Business Consultant - El Paso/Las Cruces, TX

Traffic Control Lead Technician - FC El Paso

ACA Supervisor

Maintenance Worker I

Physician (Pediatrics)

Level 4 Installer