Top 2 Emergency communications officer Jobs in Spokane, Wa

Emergency Communications Officer
City of Post Falls —Post Falls, ID
- Writing skills
- Mid-level
- High school diploma or GED

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Emergency Communications Officer
Latah County —Latah County, ID
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$52,270 - $55,328 a year
Emergency Communications Officer
City of Post Falls —Post Falls, ID
Emergency calls, including calls for other City services using a multi-line telephone and. Receives and processes reports, citations, logs, court orders,…

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911 Dispatcher/Communications Technician - Lateral July 2026
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911 Dispatcher/Communications Technician July 2026 Exam
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Emergency Communications Officer

City of Post Falls -
Post Falls, ID

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Job Details

Qualifications

Employee relationship building

Full Job Description

Emergency Communications Officer
.

CITY OF POST FALLS
CLASS SPECIFICATION

EMERGENCY COMMUNICATIONS OFFICER (ECO)

Pay Grade: P-1
FLSA Designation: Non-exempt Updated: 01/09/2014

General Statement of Duties
Performs specialized work receiving and dispatching messages in an emergency
communication center; performs related work as required.

Classification Summary
The principal function of an employee in this class is to answer emergency and non-
emergency calls, including calls for other City services using a multi-line telephone and
911 systems. Employees in this class are responsible for fast, efficient and accurate
receiving, dispatching and processing of calls and messages from and to police vehicles
and personnel on an assigned shift. The work is performed under the supervision of a
Emergency Communications Shift Supervisor, with some latitude granted for the exercise
of independent judgment and initiative. The principal duties of this class are performed in
a general office environment, frequently under stressful conditions.

Examples of Work (Illustrative Only)
Essential Duties and Responsibilities

Receives, evaluates, and prioritizes requests for emergency and non-emergency

service from the public, police agencies, City departments, and other callers;

Interviews all emergency callers to determine the nature of the emergency, location of

the incident, other related information and the need for dispatching of emergency
assistance using a telephone switchboard according to established rules and
procedures;

Processes the requests received according to procedure; determines as much

information as possible from the requestor to enable the most appropriate agency of
responsibility and the most appropriate level of response;

Dispatches police cruisers, ambulances and other necessary emergency and non-

emergency equipment and personnel to aid officers in the field or the general public
in emergency and non-emergency situations;

Establishes a priority to each request in accordance with established guidelines and

enters the request into the Computer Assisted Dispatch (CAD) system for dispatch;

Maintains telephone contact with callers in evolving situations until the arrival of

personnel who take command of the incident;

Determines from phrasing, vocal stress, and level of cooperation the condition of the

caller to provide a proper level of response to the request to ensure the safety of the
caller and responders;

Emergency Communications Officer
.

Types information into CAD computer masks and files either as reference material or

current information pertaining to calls; accesses multiple CAD files to obtain or insert
information;

Provides assistance, information, and answers inquiries from the public at the

department front desk;

Receives and processes reports, citations, logs, court orders, license applications, and

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emergency communications officer jobs in spokane, wa

Emergency Communications Officer

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