Position Description:
Agency Purpose & Mission:
Roy Maas Youth Alternatives (RMYA) creates brighter futures for children in crisis by promoting individual success and healthy relationships in a safe, healing environment, giving children and families the tools to end the cycle of abuse. RMYA provides youth with basic living needs, including food, clothing, shelter, hygiene, education, vocation, transportation, recreation, and extracurricular needs. We provide treatment programs for traumatized youth who most often are victims of sexual, physical, and/or emotional abuse and who present behavioral and mental health needs. RMYA uses trauma-informed techniques and relationship-based approaches to create safe environments that provide consistency, structure, and care for the youth we serve.
Job Summary:
The Program Manager II is responsible for directing the overall operation of the assigned program to include personnel, program development, implementation of day-to-day services, policies that guide program operations and activities, and ensuring compliance with applicable licensing, contracts, regulations, and RMYA standards for quality of care. Leveraging RMYAs Treatment Model(s), the Program Manager II ensures services provided by the direct care employees support the goals of the youth and meet the safety, physical, emotional, psychological, and educational needs of the youth.
Essential Duties and Responsibilities:
Program/Operational Responsibilities
- Lead and manage team leveraging RMYAs +4 C’s Leadership Model: Character, Clarity, Competence, Confidence, and Connection.
- Ensure team is in compliance with DFPS, T3C, SSCC, COA, federal, state and local laws and other regulatory requirements, and ensuring services are in alignment with RMYAs treatment model(s).
- Ensure ratios are appropriate based on census and youth’s needs.
- Ensure agency safety protocols are consistently followed for the well-being of self, the youth and others.
- Understand RMYAs Treatment Model(s) and ensure it is used as the basis to form all policies, procedures, and practices.
- Ensure developmentally appropriate program activities for the youth are relevant to and integrated with established treatment goals and youth service plans.
- Ensure a customized daily Recreation Schedule is created that supports the physical, social, and emotional well-being needs of youth in a manner that is age and developmentally appropriate, and consistent with RMYA’s Treatment Model.
- Ensure youth (14-17 years old) in care receive support, preparation and planning for a successful transition into adulthood.
- Ensure team supports normalcy activities for youth to include, but not limited to clothing, hygiene products, hair care, birthdays, holidays, graduations, and other Normalcy activities that are age appropriate, and in accordance with the Service Plan.
- Ensure all direct care employees’ model and teach important life skills by conducting daily walkthroughs of the program to verify acceptable levels of quality and the supervision of youth is maintained.
- Ensure that the program and campus facilities are maintained at the highest standards for quality in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner and reviewing that direct care employees are completely and appropriately completing required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.).
- Engage proactively in program review, planning, and development to ensure that program activities are safe, clinically/culturally relevant; and within RMYA, licensing, and funding source guidelines by working directly with clinical, educators, and other employees.
- Monitor/manage closed-circuit security cameras for security purposes.
- Assists with intakes, ensure the new youth is oriented to the program and enrolled into the appropriate school setting and grade level within mandated requirements and recommendations outlined in accompanying school records.
- Coach, teach, and mentor direct-care employees on the requirements and importance of complete, accurate and timely documentation when reviewing incidents and restraint debriefings when employees are involved in these situations.
- Provide technical assistance and coaching on best practices and techniques in supervising youth.
- Ensure employees consistently follow reporting and notification protocol for serious incidents.
- Reviews and is aware of the Extended Foster Care, Transitional Living, and Supervised Independent Living programs. This includes the General Residential Operation offering support in navigating entry into these programs.
- Assist in the coordination and transportation of extracurricular activities.
- Assist with ensuring residents are signed out from school and returned after their
scheduled appointments.
- Perform random audits and ensure the Educational Portfolios are current and complete with all documentation provided by the school (progress reports, discipline notices, report cards, ARDs, testing, etc.).
- Attend medication evaluations with youth to review medication needs and verify documentation; and ensure the medication book is accurately updated in a timely manner.
- Ensure medication errors are reported to appropriate entities in a timely manner.
- Ensure youth is withdrawn from educational institution occurs in preparation of
discharge and that the educational portfolio is completed and accompanies the youth
upon discharge.
Managing People
- Create and maintain a trauma informed culture of high employee engagement and team morale aligned with RMYAs mission, vision and values.
- Coach, develop and provide on the job training to promote team members’ ongoing success, using Trauma informed practices and Trust Based Relational Intervention (TBRI) principles and methods.
- Leveraging a trauma-informed care approach, provide the support needed to the team to ensure their safety and overall well-being of youth.
- Meet regularly with employees to establish goals and objectives, monitor, manage performance, and provide resources, support and feedback to enable success of their team.
- Ensuring the employee knows the expectations of their role.
- Demonstrate commitment to diversity, equity, and inclusion, modeling inclusive behaviors, and proactively managing bias.
- Establish and maintain effective working relationships built on mutual respect with employees, youth, families, and co-workers.
- Role model the agency’s values and TBRI principles
- Coach and empower employees to solve problems, and work collaboratively with others i.e., probation officers, case workers, school officials, etc.
- Foster unity and collaboration, creating an accountable and collaborative environment.
- Interviewing and hiring program employees.
- Complete annual written performance reviews recognizing strengths and areas of improvement/development.
Relationships and Collaboration
- Work in collaboration with programs and all other agency employees to facilitate a team environment; participate in team meetings and commit to group decisions; demonstrate effective communication skills in building relationships with all employees and youth and families.
- Foster teamwork by working collaboratively and effectively with others to set goals, resolve problems, and ensure decisions are made in the best interest of the youth, families and the agency.
- Demonstrate commitment to diversity, equity, and inclusion, modeling inclusive behaviors.
Compliance and Administrative Requirements
- Complete required program and compliance documentation, monitor compliance (data collection, program team compliance with objectives/outcomes) and reporting with contractors (DFPS/JP/RHY, United Way, etc.)
- Maintain a list of summer intakes and discharges to ensure information is provided to appropriate schools.
- Ensure accuracy of data in client management system by inspecting and certifying the timeliness and accuracy of client tracking and status reports for ongoing review/audit of program as well as monitoring, level of service reviews, required logs, and direct reporting for all funding sources.
- Manage program expenses over which control exists (personnel, utilities, program funds, etc.) to leverage each resource to its highest use.
- Ensure team execute payroll responsibilities in accordance with established procedures.
- Continuously assess improvement opportunities for the team and program and prepare reports for the Compliance and Continuous Improvement process.
- Approve timecards for team, monitor the use of overtime, and use appropriate discretion when recommending the approval of time off.
- Complete all required documentation for your team, including training checklist, 90-day evaluation, quarterly check-ins, coaching documentation, and annual performance review.
- Conduct quarterly audits of youths’ records.
- Respond to communication, verbal and electronic, in a timely manner.
- Protect the confidentiality of clients and RMYAs proprietary information.
- Adhere to RMYAs Code of Ethics.
- Maintain Compliance with all training requirements.
- Maintain compliance with all RMYA, DFPS, T3C, SSCC and COA policies and procedures and with all federal, state and local laws.
- Be available for assigned on call shifts.
- Perform other duties as assigned.
Required Qualifications:
- Education and experience: Bachelor’s degree in social science or related field with two-years direct care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting and one-supervisory experience preferred; or a master’s degree in social science or related field with one-year direct care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting with supervisory experience preferred.
- Certification/Licenses: Valid Texas driver’s license, Military ID, or ability to obtain within 90 days of hire. Must have an acceptable driving record.
- Successful clearance of Department of Family and Protective Services licensing background checks, (to include fingerprinting and drug testing) and maintenance of cleared status.
- Licensure: Must be able to obtain Licensed Child Care Administrator (LCCA) license within two years of employment.
- Ability to maintain compliance with applicable Texas rules, regulations, and laws that govern behavioral and mental health services for youth and their families ensuring that the highest standards of accepted clinical, ethical, and professional standards are followed.
Competencies:
- Leadership: Support and role-model the agency's values through communication, accountability, and positivity; appropriately accept feedback through the supervision process, demonstrating a willingness to learn, grow, and improve.
- Ethical Decision Making: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values and commitments of the agency.
- Focus on Client Needs: Anticipate, understand, and respond to the needs of youth and families to meet or exceed their expectations within agency parameters.
- Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Solving Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve problems.
- Crisis prevention and conflict resolution – knowledge of potential crisis situations or behavior, and the appropriate procedures to de-escalate the situation or minimize the likelihood of danger.
Physical Requirements:
- Few opportunities to relax during shifts.
- Prolonged periods of sitting at a desk and working on a computer.
- Constant standing, reading, writing, and typing.
- Ability to bend, rotate arm and wrist, push, pull, reach, grip, climb stairs, and crouch.
- Ability to lift and carry at least thirty pounds.
- Ability to restrain youth up to two hundred plus pounds to a height up to six feet with the possible assistance from one other employee.
- Ability to drive.
Work Environment:
- Fast paced, high energy environment.
- Youth focused
- Trauma informed
- Ability to work flexible hours outside of your scheduled shift, including weekend and evening hours.
- Shifts in environmental conditions i.e., hot, cold, outdoor, indoor, dry, humid, noise, and congested areas.
- Use of sensory demands i.e., hearing, vision, speech, spatial perception; dealing with multiple, complex, and repetitive tasks, working under pressure and deadlines, and confrontational situations.
Equal Employment Opportunity Statement:
RMYA is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, physical or mental disability, genetic information, military service and veteran status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Additional Information:
Roy Maas Youth Alternatives (RMYA) provides comprehensive residential care and counseling services for children who have suffered from physical or emotional trauma. RMYA’s services include emergency shelter, long-term residential care, TurningPoint a transitional living program, and family counseling services for the community. At RMYA we teach children to dream again!
RMYA creates brighter futures for children in crisis by promoting individual success and healthy relationships in a safe, healing environment, giving children and families the tools to end the cycle of abuse.
RMYA offers children sanctuary from cruelty, abuse, and neglect; and acknowledges that safety, security, and non-violence are foundational to rebuilding shattered trust.
RMYA seeks out team and community interconnectedness to achieve mutual goals.
RMYA recognizes that all human beings can best fulfill their highest purpose by simply helping them understand and accept who they are.
RMYA celebrates commonalities and differences among people. RMYA acts and speaks respectfully in interactions, and listens to what people have to offer.
RMYA works together with respect, honesty, and humility. RMYA encourages self-reflection as a tool for improvement.
RMYA thoughtfully leverages each resource entrusted; spending the money gifted by donors and grantors wisely, and encouraging knowledge sharing across staff, volunteers, and the public.
