Top 2 Operations specialist / customer service Jobs in Spring Hill, Fl

Operations Specialist / Customer Service
Crosspoint Refrigeration LLC —Brooksville, FL
- From $16 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply

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Operations Specialist / Customer Service
Crosspoint Refrigeration LLC —Brooksville, FL
Perform general administrative tasks such as helping cover phone calls, responding to emails, messages, and managing other correspondence in a timely manner.
From $16 an hour
Quick Apply

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Operations Specialist / Customer Service

Crosspoint Refrigeration LLC -
Brooksville, FL

Quick Apply

Job Details

Full-time
From $16 an hour

Benefits

Health insurance
Paid time off

Qualifications

Record keeping
Confidential information handling
Microsoft Excel
Microsoft Outlook
Team leadership
Coaching
Vendor coordination
Process improvement
Research
Improving operational efficiency
High school diploma or GED
Managing clients in a customer support role
Client invoicing
Attention to detail
Project task coordination
Organizational skills
Warranty issues management
Technical Proficiency
Time management

Full Job Description

ABOUT OUR COMPANY

Established in 2012 in Brooksville, Florida, Crosspoint is a family owned and operated company focusing on commercial refrigeration and HVAC serving the greater Tampa Bay area. We glorify God through extraordinary care, providing climate control to people and products.

In the marketplace we deliver proven results, professional service, and root-cause resolution.

CROSSPOINT CORE VALUES

Attitude – We bring a passionate, positive, and persistent mindset.
Skill – We continually refine our tools, training, and experience.
Integrity – We do the right thing, always.
Stewardship – We use resources wisely to benefit the company, the client, and ourselves.

MINIMUM QUALIFICATIONS

Have reliable transportation
Be available to work Mon-Fri 8am-5pm
Successfully pass drug screening and background check
High School Diploma
Additional education or certification(s) are a plus
Possess required skills listed below

ABOUT THE ROLE

As an Operations Specialist, you will provide essential service and support, serving clients and technicians, managing processes, and contributing to and driving effective operations. This role requires someone who desires to grow, and can grow into a leadership role.

Responsibilities:

Perform general administrative tasks such as helping cover phone calls, responding to emails, messages, and managing other correspondence in a timely manner.
Help maintain office supplies and office inventory
Assist with scheduling appointments and coordinating meetings
Oversee scheduling and ensure there are no scheduling gaps or issues for technician routes.
Prepare and distribute documents, reports, and presentations
Conduct research and gather information as needed
Assist with data entry and record keeping
Provide customer support and address inquiries or concerns
Coordinate events and assist with event planning
Collaborate with team members on various projects
Perform other duties as assigned by leadership.

REQUIRED SKILLS

Technical Skills:

Proficiency in office software, including Microsoft Office Suite (Word, Excel, Outlook), and familiarity with HVAC Software .
Basic understanding of HVAC systems, services, and terminology to effectively communicate with customers and technicians.
Managing a funnel of jobs in various stages to ensure work orders move forward without delay.
Typing proficiency at 45+ WPM.

Communication Skills:

Strong verbal and written communication skills, with an ability to interact with diverse clients and team members in an efficient and professional manner.
Customer-oriented attitude with the ability to handle difficult situations calmly.
Follow up with vendors on warranty work completed.

Organization and Time Management:

Excellent organizational skills, with the ability to prioritize tasks, manage time effectively, and keep track of multiple schedules and tasks.
Attention to detail to ensure accuracy in scheduling, invoicing, and record-keeping.

Problem Solving and Initiative:

Ability to troubleshoot minor issues related to scheduling, customer concerns, and inventory shortages.
Proactive in identifying areas for improvement and suggesting solutions to increase efficiency in the office.

Multi-tasking:

Comfortable handling multiple tasks at once in a fast-paced environment, with the ability to stay focused on each responsibility.
Ability to pivot between tasks and systems and conversations without losing focus, information, or completing the tasks in a timely fashion.

Confidentiality and Professionalism:

Discretion in handling sensitive customer information, financial records, and internal company data.
Professional demeanor, both in person and over the phone, maintaining a positive image of the company.

Capacity for Leadership

Previous people leadership experience a plus
Ability to coach others in a positive and supportive manner.
Willingness to hold self and others accountable

NOTE: If you do not possess one or more of the above skills, be prepared to speak to how you are or will develop the skill(s) and explore your fit.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

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operations specialist / customer service jobs in spring hill, fl

Operations Specialist / Customer Service

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