Top 139 Client support specialist Jobs in Springfield, Mo

Care Specialist I (Springfield, MO/Hybrid 4 days remote, 1 day in office)
FreedomCare —Springfield, MO
- $20 - $23 an hour
- Call employer
- Hybrid work
- Spanish
- Computer literacy
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Intake Specialist I (Springfield, MO / Hybrid 4 days remote 1 day in office)
FreedomCare —Springfield, MO
- $20 - $23 an hour
- Call employer
- Hybrid work
- Spanish
- Computer literacy
- Home Health
- Health insurance
- Retirement plan
Quick Apply
Client Support Specialist
Parmele Disability Advocates —Springfield, MO
- $15 an hour
- Full-time
- Hybrid work
- Administrative experience
- Organizational skills
- Communication skills
- Paid training
- Health insurance
Quick Apply
Licensed Life and Health Insurance Specialist
Enrollment First —Springfield, MO
- Full-time
- HIPAA
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Accounts Receivable Specialist
Storee Construction —Springfield, MO
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Outside Sales Professional
Pillar Strength Group LLC —Missouri
- $83,000 - $135,000 a year
- 8 hour shift
- CRM software
- Background check
- Sales
- Employee stock purchase plan
- Flexible schedule
Quick Apply
Credit Card Customer Service Account Specialist I
JPMorganChase —Springfield, MO
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
- Health insurance
- Tuition reimbursement
3d
Client Intake Specialist
Parmele Disability Advocates —Springfield, MO
- $15 an hour
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
Retirement Plan Operations Specialist
Guidant Financial —Springfield, MO
- $23.55 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
First Shift IT Support Specialist
Positronic Industries —Springfield, MO
- $21 - $29 an hour
- Full-time
- Salesforce
- Mid-level
- Office
- Health insurance
- 401(k) 4% Match
Quick Apply
12d
Support Specialist
Federal Protection Inc —Springfield, MO
- $38,000 - $47,000 a year
- Overtime
- Computer literacy
- Writing skills
- English
Quick Apply
Welcome Specialist (St. Charles or Springfield, MO / Hybrid)
FreedomCare —Springfield, MO
- $20 - $23 an hour
- Hybrid work
- Spanish
- Computer literacy
- English
- Health insurance
- Retirement plan
Quick Apply
3d
Behavioral Support Specialist-Training Provided
Heartland ABA —Springfield, MO
- Part-time
- No experience needed
- Children
- Home Health
- Paid training
- Opportunities for advancement
Quick Apply
Vocational Support Specialist - DMH
Supported Living and Employment Services —Springfield, MO
- Part-time
- Background check
- Clean driving record
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
Quick Apply
Autism Support Specialist in Applied Behavior Analysis
Heartland ABA —Springfield, MO
- Part-time
- No experience needed
- Children
- Home Health
- Paid training
- Opportunities for advancement
Quick Apply
IT Support Specialist
Ovation Workplace Services Inc —Springfield, MO
- $45,760 - $47,840 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Permit Specialist
TOTH AND ASSOCIATES INC —Springfield, MO
- $27 - $38 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Profit sharing
- Health savings account
10d
Community Support Specialist
Burrell Behavioral Health —Springfield, MO
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
2d
Autism Support Professional Opportunity
Heartland ABA —Springfield, MO
- Part-time
- No experience needed
- Children
- Home Health
- Paid training
- Opportunities for advancement
Quick Apply
Community Support Specialist (Youth)
Burrell Behavioral Health —Springfield, MO
- Full-time
- Residential
- Clinic
- Driver's License
- Mileage reimbursement
- Health insurance
Quick Apply

I want to receive the latest job alert for client support specialist in springfield, mo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client support specialist jobs near springfield, mo

IT Support Specialist jobs in Springfield, MO

Operations Associate jobs in Springfield, MO

Support Specialist jobs in Springfield, MO

Customer Service Representative jobs in Springfield, MO

Care Specialist jobs in Springfield, MO

Client Services Specialist jobs in Springfield, MO

Accounts Receivable Clerk jobs in Springfield, MO

Outside Sales Representative jobs in Missouri

Community Support Specialist jobs in Springfield, MO

Intake Specialist jobs in Springfield, MO

It Support Specialist jobs in Blaine, MN

Part Time It Technical Support jobs in Boston, MA

Clinical Documentation Specialist jobs in Cleveland, OH

It Support Specialist jobs in Winston Salem, NC

It Support Specialist jobs in Lithonia, GA

It jobs in Murrieta, CA

Chat Support jobs in Atlanta, GA

It Support Specialist jobs in Las Vegas, NV

Licensing Specialist jobs in Los Angeles, CA

Medical Records Specialist Remote jobs in Baltimore, MD

Care Specialist I (Springfield, MO/Hybrid 4 days remote, 1 day in office)

FreedomCare -
Springfield, MO

Quick Apply

Job Details

$20 - $23 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Computer literacy
Technical Proficiency

Full Job Description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist I for our Care team in Missouri.

This is a hybrid role based out of Springfield, MO. 1 day in office, 4 remote days. Monday through Friday, 9AM to 6PM WEEKENDS OFF! 401k, health, dental, vision, life insurance and PTO!

Department & Position Overview:

The Care Support Specialist I guides patients and caregivers through their home care journey. This role provides a high-level empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for.

Ensure a high-quality customer experience for patients, caregivers, and health plans, while maintaining our desired service throughout the daily call volume in a contact center environment through First Call Resolution, demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor.
Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.

Every Day You Will:

Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests.
Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations.
Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys.
Input accurate data entry of sensitive information.
Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance.
Screen patients and caregivers for additional programs and benefits to enhance their lives.
Maintain reliable work schedules with required 2 weeks' notice for planned in advance.
Assist patients and their family members in planning necessary home-care shifts.
Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship.
Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner.
Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner.
Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more.
De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution.
Adhere to a revolving monthly client service and compliance standard.
Effectively input and update the case file and account data within CRMs.
Manage call dashboards and reporting to assist in managing assignments.

Ideal Candidate Will Possess:

Previous experience in a Customer Service environment.
High-volume inbound call center or contact center environment (at least 2 years).
Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Ability to organize, set priorities and manage time effectively.
Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.
Attention to detail in reviewing records.
Ability to meet and/or exceed targets or metrics.
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.

Nice-to-Haves:

3+ years of relevant experience in a healthcare call center or contact center environment.
Healthcare/startup experience (preferable).
Bilingual in Spanish, Creole, or other languages is a plus.
Some additional experience in HR service center is preferred.
2 years of hands-on experience with seniors

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

#INDHV

Quick Apply

Refine Your Search

client support specialist jobs in springfield, mo

Care Specialist I (Springfield, MO/Hybrid 4 days remote, 1 day in office)

Intake Specialist I (Springfield, MO / Hybrid 4 days remote 1 day in office)

Client Support Specialist

Licensed Life and Health Insurance Specialist

Accounts Receivable Specialist

Outside Sales Professional

Credit Card Customer Service Account Specialist I

Client Intake Specialist

Retirement Plan Operations Specialist

First Shift IT Support Specialist

Support Specialist

Welcome Specialist (St. Charles or Springfield, MO / Hybrid)

Behavioral Support Specialist-Training Provided

Vocational Support Specialist - DMH

Autism Support Specialist in Applied Behavior Analysis

IT Support Specialist

Permit Specialist

Community Support Specialist

Autism Support Professional Opportunity

Community Support Specialist (Youth)

I want to receive the latest job alert for client support specialist in springfield, mo

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected