NOTE: Please provide a cover letter with your resume. Salary information is available upon request to [email protected]
5 years of program leadership required. Nonprofit background preferred.
JOB DESCRIPTION:
Ronald McDonald House Charities of the Ozarks, Inc.
Program Manager, Ronald McDonald House at Mercy Kids
REPORTS TO:
Ronald McDonald House Program Director
OVERVIEW:
The Program Manager leads our mission of keeping families with sick children together and close to the care and resources they need. The position requires a social services approach while demonstrating a strong business acumen.
The Program Manager works in partnership with the House Program Assistant and the team of Family Care Managers to successfully operate the 10-bedroom Ronald McDonald House at Mercy Kids and its programs positively and professionally, in accordance with the procedures and policies established by RMHC of the Ozarks, Inc.
The Program Manager oversees and supports the House Program Assistant in recruiting, training, developing, and retaining volunteers in their roles of providing a warm and supportive “home-away-from-home” and other services for families of seriously ill and injured children benefiting from the Ronald McDonald House.
The role encompasses financial and reporting responsibilities, as well as oversight of repairs and maintenance activity required to operate the House, which is open 24/7. The Program Manager serves as an inspirational leader to donors, board members, volunteers, hospital partners, and staff and is responsible for encouraging a positive, uplifting environment. The Program Manager is required to share on-call duties with designated RMHC staff.
Flexibility with ever-changing priorities, as well as excellent critical thinking, organizational, and computer skills, is essential. The work schedule is 40-45 hours weekly during primarily daytime hours, Monday through Friday; however, flexibility is required on evenings and weekends for Family Care Manager quarterly visits and reviews, Volunteer Orientations, and fundraising events. The Program Manager is required to hold a Class E Driver License and successfully complete the organization’s required criminal background check.
Physical requirements include seeing to read documents and use a computer, typing and using electronic devices, hearing well enough to communicate with associated publics, alternating between standing or sitting, driving a vehicle, keyboarding, crouching or stooping, and routinely lifting, carrying, and moving materials weighing 50 pounds.
The position divides into the following areas:
I. Overall House Management/Administration
II. Guest Relations and Direction
III. Training and Direction of House Volunteers and Paid Staff
IV. Attitude and Professionalism
V. Community Relations & Fund Development
I. Overall House Management/Administration
- Handles/oversees all communications, including the prompt, professional handling of all telephone calls, e-mails, requests, and visitors.
- Assumes accountability for assigned administrative duties including the operation of the House Manager Database, Quarterly Family Feedback Survey Report, annual budgeting and tracking of House expenditures, the Long Range Replacement Budget, House Occupancy Report, Additional Occupancy Report, RMHC Annual Report, Family Facts Report, Petty Cash Reports, tracking of House volunteer hours, employee record duties and maintenance of all House forms and records, including the Blue Book and Emergency Manual.
- Orders and maintains an inventory of all House supplies.
- Accountable for all assigned financial transactions and established documentation including: room donations, cash and in-kind donations, House petty cash, Coke machine monies, RMHC merchandise sales, use of credit cards, distribution of Family Fund monies, and receipt of all funds through the House office.
- Oversees the maintenance of the facilities including minor repairs, responding to emergency repair situations, and ensuring that all preventive maintenance procedures are performed. Assumes full accountability for all official city and/or hospital inspections. Ensures House management supervision of the maintenance work of all vendors.
- Attends meetings upon request; makes recommendations for improvements in House policies, procedures, rules, and regulations. Maintains a direct line of communication with the House Program Director to discuss House operations, risk management situations, potential contributors, and the status of hospital relationships.
- Continually inspects the premises and is responsible for ensuring that cleanliness, maintenance, and safety standards are being met. Ensures that all House furnishings and supplies are in place.
- Ensures 100% management/volunteer coverage of the House through the use of approved sources.
- Assumes full accountability for the operation of the House. Implements all House rules, regulations, policies, and procedures. Uses good judgment and is available to be on-call during nights and weekends as scheduled.
- Ensures background checks have been completed for each volunteer and staff member. This includes registration, accurate record-keeping, follow-up, and communication with the Development Assistant.
- Works closely with the House management staff at the Ronald McDonald House near Cox South; communicates daily to report room availability and resources available for families. Actively promotes day-use to families and medical staff.
II. Guest Relations and Direction
- Strives to spend the maximum time possible with guests, providing a warm, compassionate, and supportive environment. Ensures a safe and comfortable environment for all guests.
- Accountable for check-in, registration, background check process, orientation, and check-out of guests according to House rules, regulations, policies, and procedures. Ensures that all families, volunteers, staff, and visitors continually exhibit the appropriate nametags or wristbands, denoting approval for them to be in the House. Immediately contacts any individual without the appropriate credentials to be in the House.
- Is informed about families and their medical situations, and is continually aware of what is happening in the House and any potential difficulties.
- Functions as a source of community information to ensure that guests feel welcome in the city and the neighborhood. Strives to provide helpful hospital and community information, resources, and events to guests. Refers guests to social services, pastoral care, and other approved resources when appropriate. Plans and implements special activities for guests. Fosters support to families by being continually aware of new ways to offer assistance.III. Training and Direction of House Volunteers and Paid Staff
- Accountable for the recruitment, screening, training, and scheduling of the House Program Assistant, Family Care Managers, and House Volunteers. Obtains input and approval from the House Program Director before hiring any staff members.
- Supervises and develops the House Program Assistant, Family Care Managers, and House Volunteers in handling responsibilities effectively and efficiently. Serves as a source of encouragement and motivation. Continually follows up on completion of responsibilities. Regularly holds meetings with the Family Care Managers. Ensures Quarterly Visits are completed with each Family Care Manager and provides documentation to the House Program Director for each visit. Completes 90-day and annual performance reviews for each staff member accordingly.
- Ensures that the House Program Assistant, Family Care Managers, and House Volunteers are properly utilized, continually monitoring the use of their talents and abilities to complete responsibilities and projects. Maintains dialogue with the House Program Director and Cox House Program Manager to share ideas and resources.
- Establishes and maintains an effective communication system between the House Program Assistant, House Volunteers, and Family Care Managers. Ensures the behavior of the House Program Assistant, Family Care Managers, and House Volunteers complies with the established Ronald McDonald House Charities of the Ozarks standards. Promotes positive internal public relations and develops all staff and volunteers to exhibit a high standard of professional and respectful communication.
- Ensures the success of on-going staff and volunteer retention programs that include daily development, recognition, and guidance for staff and volunteers.
- Accountable for ensuring all volunteer and temporary volunteer applications are processed through the approved procedures, promptly responding to inquiries from potential volunteers.
- Plays a substantial role in the organization’s plans and activities for quarterly and annual volunteer recognition programs and events, as assigned.
IV. Attitude and Professionalism
- Maintains a positive attitude, creating an atmosphere that presents the organization to guests, patients, volunteers, donors, board members, community members, staff, and other publics as a supportive, compassionate place; consistently upholds a standard of professionalism; maintains an inclusive and unbiased approach with interactions.
- Maintains a high standard of honesty and integrity in all actions, including quality of work and communications with internal and external parties. Strictly adheres to the AFP Code of Ethics and Donor Bill of Rights.
- Communicates effectively with the President & CEO, all staff members, guests, patients, donors, volunteers, the boards of directors, and other publics; remembers that actions affect others; consults those who have an interest at stake and informs others who are entitled to know about things done independently; can accept constructive criticism in a positive manner from subordinates, peers, and superiors.
- Recognizes and values the achievements and insights of predecessors in their role, as well as the associated staff, broader community, activities, and events.
- Handles internal problems and information in a discreet and professional manner; refuses to discuss internal matters with those who are uninvolved, particularly the discussion of other RMHC staff members unless directly supervising an individual’s work; uses good self-control; able to deal effectively with emergencies; strictly maintains confidentiality. Fully adheres to the organization’s Open Door/Grievance Policy.
- Demonstrates the desire to continue to learn with active efforts toward self-development; enthusiastic interest towards work; establishes a course of action to accomplish all job responsibilities and achieve goals; is well organized; consistently meets established deadlines.
- Makes active attempts to influence events to achieve priorities and goals; is self-starting rather than passively accepting and understands results are the barometer for success.
- Takes genuine pride in appearance; maintains appearance, grooming, and hygiene standards; keeps office area clean and well organized; understands and adheres to all RMHC policies and procedures; has a thorough knowledge of job responsibilities and RMHC standards.
- Work is of quality and carefully done without taking shortcuts; uses time well; gives maximum performance and cooperation; is willing to vary work schedules/assignments as needed by the organization.
- Strives to demonstrate the following eight essential characteristics: Capacity for RMHC mission, Reliability, Diverse range of perspectives, Continuous learning, Teamwork, Adaptability, Open-mindedness, and Creativity.
Work Location: In person
