Customer Support Technician
Modern Technology Solutions, Inc —Dayton, OH
- Microsoft Outlook
- 5 years
- Continuous improvement
- Disability insurance
- Health insurance
Technical Support Level 1
ArchTech, LLC —Dayton, OH
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Support Technician
Axogen —Vandalia, OH
- $30.30 - $37.87 an hour
- Microsoft Outlook
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
9h
IS Support Tech
Silfex, a Lam Research Company —Springfield, OH
- Full-time
- Mid-level
- Office
- Associate's degree
Quick Apply
12d
Computer User Support Specialist - 304650
Delaware Nation Industries —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Commuter assistance
- Disability insurance
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Springfield, OH
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
5d
Service Desk Systems Analyst
Concept Plus —Dayton, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Desktop Support Co-Op
LexisNexis —Dayton, OH
- $17,100 - $28,700 a year
- Part-time
- Office
- Windows
- Organizational skills
9d
MVECA Customer Service Coordinator
Miami Valley Educational Computer Association (MVECA) —Yellow Springs, OH
- Email
- Customer service
- High school diploma or GED
- Associate's degree
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Co-Op
RELX —Dayton, OH
- $17,100 - $28,700 a year
- Part-time
- Office
- Windows
- Organizational skills
9d
Help Desk Specialist
DCS Corp —Dayton, OH
- Office
- Windows
- Analysis skills
Help Desk Technician (TS/SCI Required)
Akima, LLC —Wright-Patterson AFB, OH
- $31.25 - $38.47 an hour
- Full-time
- Mid-level
- In-person
- No travel
- Health insurance
- Dental insurance
5d
IT Support Technician
Troy-Miami County Public Library —Troy, OH
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
7d
Desktop Support Technician
Central State University —Wilberforce, OH
- HIPAA
- Mid-level
- University
Help Desk Specialist (Back To Business I.T.)
The Greentree Group —Beavercreek, OH
- $50,000 - $70,000 a year
- Full-time
- Background check
- Computer Science
- Customer service
- Paid training
- Paid parental leave
Quick Apply
8d
Level 1 Helpdesk Technician
PERRY proTECH —Dayton, OH
- Call employer
- Mid-level
- Analysis skills
- Experience equivalent to degree accepted
- Employee stock ownership plan
Quick Apply
9d
IT Support Technician
1 CLICK LOGISTICS —Vandalia, OH
- $19 - $23 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
7h
IT Support Specialist II - Dayton, OH
CFD Research Corporation —Dayton, OH
- Full-time
- 5 years
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Quick Apply
Service Technician
Miami Valley Educational Computer Association (MVECA) —Yellow Springs, OH
- Urgently hiring
- Computer science
- Computer Science
- Mid-level

I want to receive the latest job alert for desktop support in springfield oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support jobs near springfield oh

Desktop Support Technician jobs in Dayton, OH

IT Support jobs in Vandalia, OH

IT Support Specialist jobs in Dayton, OH

Helpdesk Technician jobs in Wright-Patterson AFB, OH

Technical Support jobs in Dayton, OH

Computer Specialist jobs in Wright-Patterson AFB, OH

Service Desk Analyst jobs in Dayton, OH

IT Support jobs in Troy, OH

Help Desk Analyst jobs in Wright-Patterson AFB, OH

Helpdesk Specialist jobs in Dayton, OH

Service Technician jobs in Yellow Springs, OH

Technical Support jobs in Denver, CO

Desktop Support Technician jobs in Portland, OR

Desktop Support Technician jobs in Campbell, CA

Technical Support jobs in Minneapolis, MN

Desktop Support Technician jobs in El Segundo, CA

Certified Pharmacy Technician jobs in Boston, MA

Desktop Support jobs in New York, NY

Desktop Support Technician jobs in Richmond, VA

It Support jobs in Renton, WA

Customer Support Technician

Modern Technology Solutions, Inc -
Dayton, OH

Apply Now

Job Details

Benefits

Disability insurance
Health insurance
Tuition reimbursement
Paid time off
401(k) 6% Match
401(k) matching
Employee stock ownership plan
Flexible schedule
Life insurance

Qualifications

Desktop computer repair
Customer communication
Network troubleshooting
Internal employee customer service
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
Ticketing system technical support

Full Job Description

MTSI is seeking a highly motivated Customer Support Technician to provide technical support within a fast-paced, mission-focused environment supporting advanced Air Force systems and enterprise IT operations. The ideal candidate is customer-oriented, proactive, and experienced in troubleshooting hardware, software, networks, and secure mission systems.

This role requires strong communication skills, a commitment to timely problem resolution, and the ability to work closely with engineers, program managers, and end users across a complex technical landscape.

Responsibilities

Serve as the first point of contact for all help desk inquiries, providing Tier I–II technical support for end users.
Diagnose and resolve issues related to workstations, laptops, printers, peripherals, and enterprise software applications.
Support account provisioning, permissions, and access requests across secure and non-secure networks.
Troubleshoot connectivity, VPN, and network-related issues, escalating when necessary to higher-tier teams.
Maintain accurate records of service tickets, issues, and resolutions using established ticketing systems.
Assist users with hardware/software installations, updates, and configuration tasks.
Coordinate with cybersecurity personnel to ensure compliance with security requirements, patching, and system hardening.
Support system rollouts, hardware refresh cycles, and continuous improvement initiatives.
Provide outstanding customer service and maintain a professional, user-focused approach in all interactions.
Assist with documentation, knowledge base articles, and process updates to improve support workflows.

Required Qualifications

Active Top Secret Clearance. TS/SCI preferred.
5+ years of experience in help desk or IT support roles (Tier I or II).
Strong troubleshooting skills across Windows operating systems, hardware, and software applications.
Experience with secure networks, account administration, and access request workflows.
Familiarity with ticketing and IT service management systems (e.g., Jira, ServiceNow, Remedy).
Strong communication and customer service skills; ability to explain technical concepts to non-technical users.
Ability to work onsite and support time-sensitive mission requirements.

Preferred Qualifications

CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting DoD, Air Force, or other classified environments.
Knowledge of endpoint security tools, patch management, and compliance frameworks.
Familiarity with enterprise collaboration tools and configuration (Teams, Outlook, SharePoint).
Experience supporting engineering or software development environments.

#LI-MS1

#MTSI

#skyline

TS/SCI

Perks and Benefits

Vacation:
New Hires Accrue 20 days of PTO and 10 Holidays per Year
Health Insurance:
Zero Deductible Health Plans
Flexible Schedules:
Flex Schedules
Professional Development:
Up to $10,000 Annual Education/Training Reimbursement
ESOP:
Funded Stock Ownership Plan
401k Match+:
6% 401k Match + Immediate Vesting
Bonus Program:
Semi-Annual Bonus Opportunity
Mentorship:
Career Mentorship Programs

Why is MTSI a great place to work

Interesting Work:
Our co-workers support some of the most important and critical programs to our national defense and security.
Values:
Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
100% Employee Owned:
We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting up to $9k annually
- Semi-annual bonus eligibility (July and Decemeber)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual educational reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
Track Record of Success:
We have grown every year since our founding in 1993.

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visitwww.mtsi-va.com

EEO Statement

MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.

Why is MTSI a great place to work

Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security.
Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
100% Employee Owned: We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting up to $9k annually
- Semi-annual bonus eligibility (July and Decemeber)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual educational reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
Track Record of Success: We have grown every year since our founding in 1993.

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com

Apply Now

Refine Your Search

desktop support jobs in springfield oh

Customer Support Technician

Technical Support Level 1

Helpdesk Support Technician

IS Support Tech

Computer User Support Specialist - 304650

Geek Squad Agent (Retail Store)

Service Desk Systems Analyst

Desktop Support Co-Op

MVECA Customer Service Coordinator

Help Desk Analyst (Tier I)

Desktop Support Co-Op

Help Desk Specialist

Help Desk Technician (TS/SCI Required)

IT Support Technician

Desktop Support Technician

Help Desk Specialist (Back To Business I.T.)

Level 1 Helpdesk Technician

IT Support Technician

IT Support Specialist II - Dayton, OH

Service Technician

I want to receive the latest job alert for desktop support in springfield oh

Explore jobs in more locations

Perks and Benefits

Why is MTSI a great place to work

EEO Statement

Why is MTSI a great place to work

Job Seeker Tools

Employer Tools

Browse

Stay Connected