Top 38 Desk technician ii Jobs in St. Louis, Mo

Service Desk Technician II
Watchtower Security LLC —Maryland Heights, MO
- $50,000 - $55,000 a year
- Google Workspace
- Mid-level
- Communication skills
Quick Apply
Pre-Certification Coordinator II - Pediatric Endocrinology
Washington University in St. Louis —St. Louis, MO
- $23.63 - $35.49 an hour
- Online Application
- Pass drug screening
- HIPAA
- Office
- Commuter assistance
- Health insurance
Sterile Processing Technician II (Float) - Otolaryngology
Washington University in St. Louis —Creve Coeur, MO
- $19.93 - $29.93 an hour
- Online Application
- Pass drug screening
- Mid-level
- High school diploma or GED
- Commuter assistance
- Employee assistance program
14d
Control Room Technician II (2nd shift) - Enterprise Physical Operations
Washington University in St. Louis —St. Louis, MO
- $25.47 - $39.49 an hour
- Online Application
- Clean driving record
- Computer literacy
- Pass drug screening
- Commuter assistance
- Employee assistance program
IT Support Analyst II
TKC Holdings —St. Louis, MO
- $24.04 - $28.85 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
8d
Histology Technician II (PRN) - WashU Histology and Innovation Services Center
Washington University in St. Louis —St. Louis, MO
- $21.33 - $31.98 an hour
- Part-time
- Pass drug screening
- Mid-level
- University
Research Technician II - Social Science
Washington University in St. Louis —St. Louis, MO
- $16.92 - $26.44 an hour
- Online Application
- Writing skills
- Pass drug screening
- Office
- Commuter assistance
- Employee assistance program
Response Officer II (Overnight) - Enterprise Physical Operations
Washington University in St. Louis —St. Louis, MO
- $23.37 - $36.19 an hour
- Online Application
- Clean driving record
- Experience working with individuals with disabilities
- Computer literacy
- Commuter assistance
- Employee assistance program
Information Technology/Assurance Spec II
Global Resource Solutions, Inc. —St. Louis, MO
- Full-time
- Microsoft Excel
- Writing skills
- English
Quick Apply
Medical Assistant III - Department of Medicine
Washington University in St. Louis —St. Louis, MO
- $19.93 - $29.93 an hour
- Online Application
- Nursing
- OSHA
- Patient monitoring
- Commuter assistance
- Employee assistance program
Medical Assistant II - Department of Medicine
Washington University in St. Louis —St. Louis, MO
- $17.89 - $26.35 an hour
- Multiple hires
- Patient monitoring
- RN License
- BLS Certification
- Commuter assistance
- Employee assistance program
Response Officer I (Overnight) - Enterprise Physical Operations
Washington University in St. Louis —St. Louis, MO
- $19.29 - $29.91 an hour
- Online Application
- Clean driving record
- Computer literacy
- Writing skills
- Commuter assistance
- Employee assistance program
Medical Assistant II - WUCA Grant Medical & Diabetes Associates
Washington University in St. Louis —St. Louis, MO
- $17.89 - $26.35 an hour
- Online Application
- Nursing
- Patient monitoring
- RN License
- Commuter assistance
- Employee assistance program
Medical Assistant II - Gastrointestinal Center
Washington University in St. Louis —St. Louis, MO
- $17.89 - $26.35 an hour
- Online Application
- Nursing
- Patient monitoring
- RN License
- Commuter assistance
- Employee assistance program
Medical Assistant II - Neurology
Washington University in St. Louis —St. Louis, MO
- $17.89 - $26.35 an hour
- Online Application
- Nursing
- Patient monitoring
- RN License
- Commuter assistance
- Employee assistance program
Medical Assistant III - Gastrointestinal Center
Washington University in St. Louis —St. Louis, MO
- $19.93 - $29.93 an hour
- Online Application
- Nursing
- Patient monitoring
- RN License
- Commuter assistance
- Employee assistance program
Test Engineer
Centuria —Scott AFB, IL
- Full-time
- Mid-level
- 3 years
- SharePoint
Quick Apply
7d
Medical Assistant III - Medicine Multispecialty Center - Village Square
Washington University in St. Louis —Hazelwood, MO
- $19.93 - $29.93 an hour
- Online Application
- Nursing
- OSHA
- Patient monitoring
- Commuter assistance
- Employee assistance program
Medical Assistant II - WUCA - University Personal Physicians
Washington University in St. Louis —St. Louis, MO
- $17.89 - $26.35 an hour
- Online Application
- Patient monitoring
- RN License
- BLS Certification
- Commuter assistance
- Employee assistance program
Medical Assistant II - WUCA - Grant Medical Diabetes Associates
Washington University in St. Louis —St. Louis, MO
- $17.89 - $26.35 an hour
- Online Application
- Patient monitoring
- RN License
- BLS Certification
- Commuter assistance
- Employee assistance program

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Service Desk Technician II

Watchtower Security LLC -
Maryland Heights, MO

Quick Apply

Job Details

$50,000 - $55,000 a year

Qualifications

Telecommunications network troubleshooting
Practicing in a sourcing or procurement role
Computer operation
Google Workspace
Customer communication
Maintenance inventory management
Parts administration
Logistics management
Linux support
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Materials management in logistics
Mid-level
Incident Escalation
Network infrastructure
Radio communication systems
Quality assurance
Video surveillance
Decision making
Networking hardware installation
Customer support ticket management
Networking equipment (troubleshooting support)
Equipment malfunction response
Hardware management
Document quality checks
Productivity software
Ordering supplies
Escalation handling
Communication skills

Full Job Description

Watchtower Security is the nation's leading provider of all-inclusive, fully managed video surveillance solutions, exclusively dedicated to the multifamily housing industry. For over two decades, we have partnered with property management groups across the nation, empowering them to provide peace of mind to their communities.

As a rapidly growing and dynamic organization, we pride ourselves on a fast-paced, collaborative environment where innovation, critical thinking, and a commitment to excellence drive our success. We are seeking passionate individuals eager to contribute to a team that values strong communication, attention to detail, and a shared dedication to making a tangible difference in multi-family communities.

We are seeking a highly skilled and proactive Service Desk Technician II to join our rapidly growing Service Department. This pivotal role is responsible for maintaining the constant operation of our nationwide network video systems by expertly managing virtual troubleshooting, coordinating physical resolutions with field technicians and subcontractors, and responding effectively to escalation requests. The ideal candidate will also oversee the procurement of necessary parts through our logistics team, manage inventory for subcontracted partners, and drive service tickets through to a complete, verified solution.

Essential Job Functions:

Advanced Troubleshooting & Resolution:
- Conduct comprehensive virtual troubleshooting to diagnose network connectivity issues in a Linux-based environment, and identify malfunctioning or damaged equipment at client sites.
- Evaluate escalated tickets and develop strategic plans for on-site resolutions, collaborating with technical teams and field personnel.
- Take scheduled service calls with field technicians and subcontractors, providing expert guidance and managing the implementation of physical resolutions.

Inventory & Procurement Management:
- Utilize the inventory management system to accurately procure necessary equipment and parts for physical resolution needs, coordinating closely with our logistics team.
- Manage and monitor the inventory of all subcontracted partners, ensuring availability and accountability of equipment.

Documentation & Quality Assurance:
- Use the ticketing system to review previous troubleshooting efforts, and meticulously document all current actions, outcomes, and site-specific notes for ongoing client support and historical reference.
- Audit client site documentation to identify inaccuracies or missing information and create detailed tickets for necessary corrections.

Administrative & Collaborative Support:
- Perform accurate administrative data entry related to service tickets, inventory, and project status.
- Fulfill other tasks as directed by Department Leadership to support overall service operations and strategic initiatives.

Qualifications & Skills:

Technical Expertise:
- Proven experience virtually monitoring, troubleshooting, and diagnosing professional network equipment (e.g., Lights-Out Management).
- Comprehensive knowledge of computer hardware, including desktops, laptops, networking equipment, and analog/IP surveillance cameras.
- Proficiency with Linux operating systems and command line interface.
- Extensive experience in remotely installing, configuring, and managing network equipment (routers, switches, wireless radios, cameras, etc.).

Software Proficiency:
- Experience with Google Workspace and Microsoft Office 365.

Problem-Solving & Communication:
- Exceptional problem-solving skills, with a passion for hands-on technical challenges in a fast-paced work environment.
- Excellent written and verbal communication skills, with active listening abilities.
- Strong decision-making skills and a very detail-oriented approach to tasks.

Teamwork & Customer Service:
- Strong team building, customer service, and interpersonal skills.

Quick Apply

Refine Your Search

desk technician ii jobs in st. louis, mo

Service Desk Technician II

Pre-Certification Coordinator II - Pediatric Endocrinology

Sterile Processing Technician II (Float) - Otolaryngology

Control Room Technician II (2nd shift) - Enterprise Physical Operations

IT Support Analyst II

Histology Technician II (PRN) - WashU Histology and Innovation Services Center

Research Technician II - Social Science

Response Officer II (Overnight) - Enterprise Physical Operations

Information Technology/Assurance Spec II

Medical Assistant III - Department of Medicine

Medical Assistant II - Department of Medicine

Response Officer I (Overnight) - Enterprise Physical Operations

Medical Assistant II - WUCA Grant Medical & Diabetes Associates

Medical Assistant II - Gastrointestinal Center

Medical Assistant II - Neurology

Medical Assistant III - Gastrointestinal Center

Test Engineer

Medical Assistant III - Medicine Multispecialty Center - Village Square

Medical Assistant II - WUCA - University Personal Physicians

Medical Assistant II - WUCA - Grant Medical Diabetes Associates

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