Top 183 Hotel general Jobs in St. Louis, Mo

Rooms Operations Manager
Marriott International, Inc —St. Louis, MO
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Hotel Area Maintenance
Confidential —Chesterfield, MO
- $50,000 - $55,000 a year
- Full-time
- Customer service
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
3d
Housekeeper
Marriott International, Inc —St. Louis, MO
- $18.46 an hour
- Full-time
- Hotel
- Entry level
- Under 1 year
10d
Housekeeper
Hotel Indigo —St. Louis, MO
- $17 - $23 an hour
- Part-time
- Basic math
- Hotel
- Ability to lift 50 pounds
- Paid training
- Paid time off
Quick Apply
Housekeeping - Houseperson
21c Museum Hotels —St. Louis, MO
- Full-time
- Background check
- Ability to climb stairs
- Ability to lift 50 pounds
Quick Apply
7d
Housekeeping - Room Attendant
21c Museum Hotels —St. Louis, MO
- Weekends as needed
- Background check
- Entry level
- Under 1 year
Quick Apply
Dishwasher
Sheraton Westport Plaza Hotel St. Louis —St. Louis, MO
- $15.50 an hour
- Full-time
- Entry level
- Kitchen
Quick Apply
Dishwasher
The Westin St. Louis —St. Louis, MO
- $16.50 an hour
- Weekends as needed
- Background check
- Hospitality
- Pass drug screening
- Health insurance
- Dental insurance
Housekeeper
Moonrise Hotel —St. Louis, MO
- $15 an hour
- Weekends as needed
- Background check
- Pass drug screening
- No experience needed
- Free parking
- Disability insurance
Quick Apply
Front Desk Agent
21c Museum Hotels —St. Louis, MO
- Full-time
- Background check
- Entry level
Quick Apply
2d
Guest Experience Specialist
Marriott International, Inc —St. Louis, MO
- Part-time
Security/Bouncer
St Louis Union Station Hotel —St. Louis, MO
- $18 an hour
- Part-time
- Maintenance
- Entry level
Quick Apply
Dishwasher
St Louis Union Station Hotel —St. Louis, MO
- $15.50 an hour
- Part-time
- Restaurant
- Entry level
- Kitchen
- Opportunities for advancement
- Flexible schedule
Quick Apply
Assistant Executive Housekeeper
Drury Hotels Company LLC —St. Louis, MO
- From $23 an hour
- Urgently hiring
- Mid-level
- Hotel
- Guest services
- Health insurance
- Dental insurance
Housekeeping - Public Area Attendant
21c Museum Hotels —St. Louis, MO
- Weekends as needed
- Background check
- Entry level
- Under 1 year
Quick Apply
Housekeeping Attendant
Marriott International, Inc —St. Louis, MO
- $18.46 an hour
- Full-time
10d
Assistant Front Office Manager
Hyatt CENTRIC DOWNTOWN ST. LOUIS —St. Louis, MO
- From $24 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d
Telephone Operator
Marriott International, Inc —St. Louis, MO
- $17.50 an hour
- Full-time
10d
General Accountant - Income Auditor
Marriott International, Inc —Clayton, MO
- $27.58 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
Hotel Housekeeper
The Lodge Hotel and Banquets —Bridgeton, MO
- $16 - $18 an hour
- Part-time
- Sanitation
- Residential
- Hotel
- Flexible schedule
Quick Apply

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Rooms Operations Manager

Marriott International, Inc -
St. Louis, MO

Apply Now

Job Details

Full-time
$60,000 - $73,000 a year

Qualifications

Hotel cost control
Cost management
Employee onboarding
Financial operations
Hotel housekeeping management
Team supervision
Managing teams in a customer support role
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Hotel strategy implementation
Staff scheduling
Hotel quality control
Customer satisfaction tracking
Associate's degree in Business Administration
Team scheduling
Managing hospitality teams
Hotel quality assurance
Mid-level
Cost control
Performance management
Quality control audit
High school diploma or GED
Disciplinary action management
Team development
Hiring
Compliance monitoring
Internal employee customer service
Financial report interpretation
Continuous improvement
Hospitality Management

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26084829
Job CategoryRooms & Guest Services Operations
Location800 Washington Ave, Saint Louis, Missouri, United States, 63101VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel general jobs in st. louis, mo

Rooms Operations Manager

Hotel Area Maintenance

Housekeeper

Housekeeper

Housekeeping - Houseperson

Housekeeping - Room Attendant

Dishwasher

Dishwasher

Housekeeper

Front Desk Agent

Guest Experience Specialist

Security/Bouncer

Dishwasher

Assistant Executive Housekeeper

Housekeeping - Public Area Attendant

Housekeeping Attendant

Assistant Front Office Manager

Telephone Operator

General Accountant - Income Auditor

Hotel Housekeeper

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