Top 4 Resort security & guest services Jobs in Staples, Mn

Reservations Attendant
Grand View Lodge —Nisswa, MN
- $18 - $20 an hour
- Weekends as needed
- Sales
- Writing skills
- Office
1d
Resort Assistant Manager
Cragun's Resort —Brainerd, MN
- Weekends as needed
- Computer literacy
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Resort Security & Guest Services
Quarterdeck Resort —Nisswa, MN
- $17 - $21 an hour
- Weekends as needed
- Customer service
- Conflict management
- Communication skills
- Disability insurance
- Health insurance
Shuttle Driver (Transportation)
Grand View Lodge —Nisswa, MN
- $18.63 - $20.18 an hour
- Extended hours
- Clean driving record
- High school diploma or GED
- Ability to lift 50 pounds
- Opportunities for advancement
4d

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Reservations Attendant
Grand View Lodge —Nisswa, MN
Answer incoming calls with courtesy, ensuring the efficient resolution of guest inquiries regarding various hotel services and operations.
$18 - $20 an hour
1d
Resort Assistant Manager
Cragun's Resort —Brainerd, MN
This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making…
Quick Apply

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Overnight Front Desk (Auditor - Full-Time)
Hyatt Regency Columbus —Columbus, OH
Responsible for the oversight of specific night audit duties including checking and correcting the hotel’s guest ledger, ensuring cash, check or credit card…
Director of Security
Hyatt Regency Columbus —Columbus, OH
Provide guests with a safe and caring environment and ensure interactions with guests result in a positive experience. Proficient in basic computer skills.
5d

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resort security & guest services jobs near staples, mn

Reservations Attendant

Grand View Lodge -
Nisswa, MN

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Job Details

Full-time
$18 - $20 an hour
1 day ago

Qualifications

Sales
Phone communication
Writing skills
In-person customer service
High school diploma or GED
Math
Client interaction via phone calls

Full Job Description

Position Overview:

The Reservation Agent plays a crucial role in managing various reservations throughout the resort, encompassing Rooms, Dining, Spa, and Golf. These agents are proactive in sales, characterized by a friendly and efficient demeanor. Their primary focus is assisting guests in securing suitable accommodations by recommending diverse packages, promoting, and arranging various amenities provided by our resort, and engaging in thoughtful questioning to understand and fulfill the guests' requirements.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Career Pathing:

This role is a key position in our operational excellence delivery goals. The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values, and brand from a Reservations level.

Duties & Responsibilities:

Evaluate guest and travel agent needs through phone, email, and text communication channels. Recommend appropriate options to guests and facilitate the confirmation of reservations.
Answer incoming calls with courtesy, ensuring the efficient resolution of guest inquiries regarding various hotel services and operations.
Collaborate with colleagues and managers to optimize room revenue, ensuring accurate updating of reservation details in accordance with prescribed operating procedures.
Liaise with different resort departments to coordinate guest requirements and manage all communication related to bookings.
Cultivate a positive and professional rapport with guests and other departments, both during phone interactions and in-person conversations.
Assist in booking and blocking rooms according to established standards, manage special reservations, and oversee the monitoring of all reservations and discounts.
Uphold compliance with security and safety standards daily. Ensure the optimal utilization of resort software systems and maintain up-to-date knowledge on all room types and their availability.

Job Requirements:

Exceptional interpersonal, clear verbal, and written communication skills are a must. Proficiency in a second language is advantageous.
A sales and revenue-driven mindset coupled with a commitment to hospitality service is essential.
Strong phone skills are required for effective communication.
The ability to thrive in an office environment and collaborate seamlessly with the Front Desk and all operational departments is necessary.
Attention to detail, multitasking proficiency, experience in handling customer service issues, and a team-player mentality are essential qualities for the candidate.
Flexibility in scheduling is vital; the candidate should be available to work AM/PM shifts, weekends, and holidays.

Education & Experience:

High school diploma or equivalent (GED) required.
While previous experience is preferred, we are willing to train the right candidate.
Proficiency in speaking, reading, writing, and understanding the primary language(s) used in the workplace is essential.
Strong communication skills, both verbal and written, are a requirement.
Basic computational ability is necessary for this role.

#GVL

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resort security & guest services jobs in staples, mn

Reservations Attendant

Resort Assistant Manager

Resort Security & Guest Services

Shuttle Driver (Transportation)

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